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Author Topic: Fotolia FTP problem?  (Read 9057 times)

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« on: February 01, 2009, 23:34 »
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Is Fotolia FTP down or ???  I've been unable to connect to it for like 3 hrs or so... dunno if it's just me though.


charlesknox

  • www.charlesknoxphoto.com
« Reply #1 on: February 02, 2009, 00:39 »
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Me too!

« Reply #2 on: February 02, 2009, 01:18 »
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I gave up on their FTP ages ago.
Try their Flash uploader - it's never down!

« Reply #3 on: February 02, 2009, 02:24 »
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I uploaded a lot of images using FTP yesterday. But they have not appeared in my Files section yet. Shall I upload them again using Flash uploader? And what if the originally uploaded images appeared later? Everything would be uploaded twice...

« Reply #4 on: February 02, 2009, 02:52 »
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I tried uploading a video clip but that hasn't arrived yet.  They will have to fix FTP if they want to build up a footage section.

« Reply #5 on: February 02, 2009, 04:13 »
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I am able to connect and transfer files via FTP, but they aren't appearing in my Fotolia file list. Yesterday was the same (although Saturday was ok).

« Reply #6 on: February 02, 2009, 04:21 »
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Has anything like that happened before? Is it advisable to wait for the files to appear or to upload them again?

« Reply #7 on: February 02, 2009, 04:27 »
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I've had similar issue before with Dreamstime, but don't recall with Fotolia.

[update] the issue is apparently fixed now. The pictures I uploaded yesterday and earlier today are lost; but the new ones show up normally.
« Last Edit: February 02, 2009, 08:44 by MikLav »

« Reply #8 on: February 02, 2009, 09:16 »
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I hadn't had this issue on FT before but apparently going to bed and waking up fixed it - I'm uploading regularly now.

I wonder if it was people loading all their vids that crashed us out!  lol  Ah well, it's working.  Thanks for letting me know it wasn't just me this time.

« Reply #9 on: February 03, 2009, 17:49 »
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Hi, emailed support yesterday as I haven't been able to upload. and just got this back (fast and friendly service at least :))

Thank you for your e-mail. We are aware of this issue and our technical support team is working hard to fix the error as soon as possible. We apologize for any inconvenience and confusion. Thank you for your patience.

Kind regards,

Fotolia Team U.S.
718-577-1321


RT


« Reply #10 on: February 06, 2009, 06:17 »
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Is anybody else still having problems uploading by FTP, I tried again just now and couldn't get any to go through.

« Reply #11 on: February 06, 2009, 06:26 »
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Yes, I have problems with uploading with FTP to Fotolia too. For a few days now.
I think I will try the flash uploader for a while. Never had problems before, but "never"is not so very long in my case.... ;D

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