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Author Topic: Fotolia missing credits?  (Read 13926 times)

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cphoto

  • CreativeShot.com
« Reply #25 on: June 23, 2008, 16:25 »
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I think Chad is not telling the truth. Too many credits disapear, even EL credits. Why someone with stolen credit card bought EL ?
Even if it happend I don't understand why we should give FT money back for stolen images from their site. If like owner of photo store asks Canon refund for a camera stolen from his shop.

I find interesting that this issue only seems to happen with FT.  I sold more than 40,000 images with other agencies and they never took some credit back because of fraud.


« Reply #26 on: June 23, 2008, 17:23 »
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Right! does sound a little fishy. Looks like I am out an EL sale. After my third try with support they gave me the same fraud information that was on the forum. A lot of issues with that site lately. Five more months and I won't have to worry about it.

« Reply #27 on: June 23, 2008, 20:03 »
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I checked my download list vs my statistics, and they match. 

It is indeed fishy that such a problem happened only in FT, but not impossible.  Unless it continues, it's hard to claim they are cheating.

Regards,
Adelaide

cphoto

  • CreativeShot.com
« Reply #28 on: June 23, 2008, 20:27 »
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Right! does sound a little fishy. Looks like I am out an EL sale. After my third try with support they gave me the same fraud information that was on the forum. A lot of issues with that site lately. Five more months and I won't have to worry about it.

I can't see why someone using a stolen Credit Card would buy an EL.  That's kind of stupid.

Seriously if you're stealing images you'd probably try to download as many as you can without getting too much attention...

« Reply #29 on: June 23, 2008, 21:43 »
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Right! does sound a little fishy. Looks like I am out an EL sale. After my third try with support they gave me the same fraud information that was on the forum. A lot of issues with that site lately. Five more months and I won't have to worry about it.

I can't see why someone using a stolen Credit Card would buy an EL.  That's kind of stupid.

Seriously if you're stealing images you'd probably try to download as many as you can without getting too much attention...
Agree, why would a thief, savvy enough to hack the system go for the max purchase. But its kinda hard to point fingers without actually knowing what is really going on. If in fact someone did return my file or buy it fraudulently, there should be a better system in place to keep us in the loop. Probably a lot of contributers with suspicious minds right now.
« Last Edit: June 23, 2008, 21:56 by cdwheatley »

jsnover

« Reply #30 on: June 23, 2008, 23:24 »
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In my case it was not fraude...
A XL sale, 1.48 credits only gave me 0,37 credits...
The previous times just the same... not the correct amount added to my credits amount.

I'm not sure about this, but is it possible that you're actually getting 1.48 added and 1.11 subtracted for one of these "fradulent sale" reversals?

In your list of sales with the thumbnails (the sold files screen), does it say Credits 4 and Credits earned .37? Or is it just when you add up the day's total that you're 1.11 short of what you should have?


« Reply #31 on: June 24, 2008, 00:57 »
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In my case it was not fraude...
A XL sale, 1.48 credits only gave me 0,37 credits...
The previous times just the same... not the correct amount added to my credits amount.

Or is it just when you add up the day's total that you're 1.11 short of what you should have?

That's what has happened several times. When i started noticing strange total numbers i started keeping data on a spreadsheet from every sales.  On several occassions totals don't match.  I got suspicious after a payout a few months ago.  Had requested a payout, my total credits was deducted and was (if i remember correct) 0,47 credits.  That day when i had my first sale my total went to minus (yes negative) -1,01 .... that's when i started monitoring the numbers.

Patrick H.

« Reply #32 on: June 24, 2008, 01:41 »
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Chad gave an explanation oabout this on FT forum.

« Reply #33 on: June 25, 2008, 02:07 »
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Chad gave an explanation oabout this on FT forum.

can you link the thread?

« Reply #34 on: June 25, 2008, 02:25 »
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Here's the link http://us.fotolia.com/forum/viewtopic.php?id=12307
The post is down near the bottom of the page.

Chad gave an explanation oabout this on FT forum.


can you link the thread?

« Reply #35 on: June 25, 2008, 03:06 »
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now click My Credits (and there is new feature) - Other credits. You can see declined credits. I have 2 times (didnt even noticed) 2x1.1 credits.

reason:    Buyer's credit card declined

« Reply #36 on: June 25, 2008, 03:13 »
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Here's the link http://us.fotolia.com/forum/viewtopic.php?id=12307
The post is down near the bottom of the page.

Chad gave an explanation oabout this on FT forum.


can you link the thread?



thanks.

jsnover

« Reply #37 on: June 25, 2008, 10:07 »
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When I checked my account this morning, FT has now added entries into the My Credits section that indicate a reversal because a buyer's credit card was declined. It then says the date and time of the "Photo buy credit". I'm happy to see that there is now accounting for this that the contributor has access to.

I was somewhat surprised to see the dates of the two original transactions that I had reversals for. One was for March 18th 2008 and the other for May 3, 2008. I then went back through my sold files list to see if it was the same buyer and it was not.

How does it take months to find out about a stolen credit card? I had expected that these would be recent transactions. Is there any point at which my prior earnings can be considered safe - i.e. not subject to a reversal?

Anyone else who had a credit rollback might want to check their own account. I'm not sure if it's a good idea to post the name of the two downloaders in a forum, but if anyone wants to know the names of my two, PM me and I'll pass them along for comparison.

« Reply #38 on: June 25, 2008, 22:05 »
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I just went through mine back to Nov. and have 2 sales that were reversed due to declined credit card.  On May 9th I had $1.85 removed due to "Buyer's credit card declined" on an original sale date of March 26th.  Again, on May 21st, same reason, for an original sale date of April 17th.  Both were different people.  JSNover, I'm about to PM you so we can compare notes on the names to see if any are the same.

« Reply #39 on: June 26, 2008, 11:17 »
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It may be a stupid question, but from this "declined credit card" issue, does it mean a buyer downloads images before their credit card is approved?  So they get our images without paying?

If so, is this the norm in sites? 

Regards,
Adelaide

« Reply #40 on: June 26, 2008, 11:26 »
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It may be a stupid question, but from this "declined credit card" issue, does it mean a buyer downloads images before their credit card is approved?  So they get our images without paying?

If so, is this the norm in sites? 

Regards,
Adelaide

I know that if my Visa gets stolen, and i phone to Visa  that within the hour the card is blocked world wide.

Patrick H.

fotoKmyst

« Reply #41 on: June 26, 2008, 12:26 »
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WOW, that's scary  (missing credits)...
And bad business practice (allowing credit card fraud).

How do you delete your portfolio from FT?
can you do that? I don't want to stay with FT
to get my images screwed up like this.

HELP  advise please how to delete my portfolio :o :o :o
« Last Edit: June 26, 2008, 12:30 by fotoKmyst »

jsnover

« Reply #42 on: June 26, 2008, 13:28 »
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It may be a stupid question, but from this "declined credit card" issue, does it mean a buyer downloads images before their credit card is approved?  So they get our images without paying?
I don't operate any merchant sites, but I do a lot of purchases over the internet and generally there's some sort of approval, at least electronically, before my order is accepted. Some sites want the 3 digit code from the back of the credit card. Most want the billing address of the card.

I gather that if a merchant generates a lot of chargebacks (credit charges that are reversed because they were fraudulent) the bank will close their account or charge them higher processing fees. The idea is that the merchant needs to make reasonable attempts when the card isn't present (i.e. no physical card to swipe) that the purchase is legit, and they don't want to deal with those who don't.

As I mentioned before, I have only had one previous reversal because of a declined charge - and it was via one of SS's per-image sales back when they had such things. So either other sites are doing a better job of managing the problem or they're eating the loss and not passing it on to the photographer.

I still find the fact that the charges were so long ago very puzzling. I did post in the Fotolia forum and one other off-site forum that Chad monitors (or has in the past anyway) and no comments or explanations.

« Reply #43 on: June 27, 2008, 02:45 »
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WOW, that's scary  (missing credits)...
And bad business practice (allowing credit card fraud).

How do you delete your portfolio from FT?
can you do that? I don't want to stay with FT
to get my images screwed up like this.

HELP  advise please how to delete my portfolio :o :o :o


send a message to FT support and they will close your account for you.

« Reply #44 on: June 27, 2008, 19:17 »
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now click My Credits (and there is new feature) - Other credits. You can see declined credits.
I checked the past 12 months and saw no red dot.  Nice!

So either other sites are doing a better job of managing the problem or they're eating the loss and not passing it on to the photographer.
That's what I would expect them to do. If they prefer not to do a verification prior to accepting a payment, we should not be punished.

Regards,
Adelaide

DanP68

« Reply #45 on: July 08, 2008, 23:36 »
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I just lost 33 cents for some unknown reason.  There is no message that a sale has been returned, or that they "caught another bad guy."

I have a measly 4 sales this month, 2 XS for 70 cents, and 2 Small for $1.40.  Yesterday it added up to $2.10 as it should.  Today it is down to $1.77.

Nobody, and I mean nobody, has this many issues.  Just Fotolia.  I don't trust them.

jsnover

« Reply #46 on: July 09, 2008, 00:26 »
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You won't get a message, but did  you check the My Credits section? That's where they implemented the note which will say something like this "Buyer's credit card declined (Photo Buy credit, 03-18-2008 12:08:46 am)" and then there's the amount they are subtracting.

I don't know how quickly the note shows up (as it didn't when my two chargebacks happened and only afterwards did they implement a feature to show the reversals).

Their site is just broken - many small things that don't work (some that have been broken since before V2 and just never got fixed). While the sales were great I didn't mind so much, but in the last couple of weeks they've just plummeted (more than other sites and my 7 day rank is dropping like a large boulder :))

I think someone's family member must have been hired to write the code and no one can just fire them and get someone who knows what they're doing...

DanP68

« Reply #47 on: July 09, 2008, 01:32 »
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I just got the message about 30 minutes ago.  "Buyer's credit card declined," and this was for a sale made 4 days ago.  I never have this happen anywhere but Fotolia.

« Reply #48 on: July 09, 2008, 02:43 »
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me 2. I was deducted -2.2 credits.  :-[

   Buyer's credit card declined (Photo Buy credit, 05-17-2008 )
« Last Edit: July 09, 2008, 02:46 by Peter »

« Reply #49 on: July 09, 2008, 03:55 »
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I just got the message about 30 minutes ago.  "Buyer's credit card declined," and this was for a sale made 4 days ago.  I never have this happen anywhere but Fotolia.
I sure that others sites have the same problems but they dont rollback our credits. What does Fotolia is not normal. Payment issue is not our (contributors) problem. That's why Fotolia keeps 72-62% of every sale.
« Last Edit: July 09, 2008, 03:58 by rene »


 

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