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Agency Based Discussion => Adobe Stock => Topic started by: pauloresende on August 03, 2007, 03:20

Title: Fotolia site problem
Post by: pauloresende on August 03, 2007, 03:20

Since  fotolia upgrade the site i lost some keywords. Of corse my sales drop down.
I try to modify my that by editing the information in the site, but i can´t edit my images. The site don´t let my put keywords in the images.
I already send a email to fotolia and they sad that they will take care of that! but is all the same! Of course my sales are stop for all that time, since the upgrade

Title: Re: Fotolia site problem
Post by: hatman12 on August 03, 2007, 04:20

Simply upload your images again.  It's a quicker solution than waiting for FT admin.  If they ever reactivate your 'frozen' images you can always delete them.

Title: Re: Fotolia site problem
Post by: pauloresende on September 03, 2007, 07:52

Ok i delete all my photos that lose the keyword and upload them again, along with some new stuff. The problem is that all my new upload photos don´t show in the data base!
If i do a search all my photos don´t appear.
I try the support already, but no answer until now.
One question, you guys in fotolia, put all the info in your files in your native language or put all in english?
I put all in english, and my fotolia site is in Portuguese. Do you think that the problem?

Title: Re: Fotolia site problem
Post by: fotografer on September 03, 2007, 08:52

I had this problem and thought that I wasn't showing in the searches but if you log in and then go to bottom of page and click on the British or USA flag and then try your English keywords it should work.  What you can't do is use english words in the search if you are in the Portugese or other language site. I hope it works for you as it gave me a panic to when I couldn't get any of my images to come up with any of the keywords.