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Author Topic: Fotolia - Sold Files Statistics incorrect  (Read 3308 times)

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« on: May 25, 2010, 19:23 »
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For those who are on Fotolia, has anyone noticed if the #s of downloads reflected under Statistics (SOLD FILES, PAID and Subscripttions) are being updated each time there is a download. Mine have remained the same for the last few weeks despite having many downloads since  :(

I know it is hard to check if you have a lot of dns each day, but if you could make a mental note of that number and check if it changes with the next download you have.

I have just emailed support


« Reply #1 on: May 25, 2010, 19:30 »
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mine has gone up since I last noticed (last week), couldnt say how much or whether it is correct, just that it is higher.

Phil

« Reply #2 on: May 25, 2010, 21:23 »
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No problem here - mine are being updated immediately and correctly.

OM

« Reply #3 on: May 26, 2010, 04:14 »
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No problems here either.........number of credits usually goes up even before email notification of the sale reaches my email address.

« Reply #4 on: May 26, 2010, 05:06 »
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ok, looks like the problem is uniquely mine :( tks for the feedback

microstockphoto.co.uk

« Reply #5 on: May 26, 2010, 05:41 »
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I suppose you've already tried the most obvious steps: deleting browser cache or using another browser; just to rule out a possible technical problem on local computer

« Reply #6 on: May 26, 2010, 14:58 »
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No problems here either.........number of credits usually goes up even before email notification of the sale reaches my email address.

Do you still get sales emails? I don't, although I am supposed to, and set my email filters to accept anything from fotolia.com.


 

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