Author Topic: Fotolia - Sold Files Statistics incorrect (Read 3760 times)

ljooc · « **on:** May 25, 2010, 19:23 »

For those who are on Fotolia, has anyone noticed if the #s of downloads reflected under Statistics (SOLD FILES, PAID and Subscripttions) are being updated each time there is a download. Mine have remained the same for the last few weeks despite having many downloads since

I know it is hard to check if you have a lot of dns each day, but if you could make a mental note of that number and check if it changes with the next download you have.

I have just emailed support

Phil · « **Reply #1 on:** May 25, 2010, 19:30 »

mine has gone up since I last noticed (last week), couldnt say how much or whether it is correct, just that it is higher.

Phil

Pheby · « **Reply #2 on:** May 25, 2010, 21:23 »

No problem here - mine are being updated immediately and correctly.

OM · « **Reply #3 on:** May 26, 2010, 04:14 »

No problems here either.........number of credits usually goes up even before email notification of the sale reaches my email address.

ljooc · « **Reply #4 on:** May 26, 2010, 05:06 »

ok, looks like the problem is uniquely mine

tks for the feedback

microstockphoto.co.uk · « **Reply #5 on:** May 26, 2010, 05:41 »

I suppose you've already tried the most obvious steps: deleting browser cache or using another browser; just to rule out a possible technical problem on local computer