I had a very complicated issue with my Adobe ID account when I asked the customer service chat to change the country in my account ( because someone smart there thinks we can't do it ourselves ) so he initially said that even he can't do it, and then he came with an idea that he made a new account for me with the same email with the country changed ! so I said ok, I was a bit worried about my portfolio in adobe stock ( especially that I had all my photo data whipped from my laptop few days before that , very sad story ) but he said it will be ok, then after he did that I checked my adobestock account, the photos were still there, but strangely, the sales disappeared and returned back to that dash, well, it wasn't that much anyway so I thought it maybe was just a reset, after that day, zero sales there, I can still upload photos through FTP but stocksubmitter keeps giving me error messages abut adobe id authentication ( that didn't happen before that account modification move ). now the only thing I can think of if that my adobestock account has been corrupted and I need to make a new one, so I will try to find a way to retrieve my photos from the laptop but I can't even find a way to delete or unpublish my portfolio in my corrupted account in order to be able to upload the same photos on the new account! and ideas ?

Aks Mat Hayward to look into it for you

mhayward@adobe.com

thanks, sent him an email

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Nobody here is going to be able to answer that for you.
Ask Mat.

Why are you asking us here? We're not Adobe employees.

I am asking because I thought maybe someone had a similar issue and sorted it out, sorry if I wasted your precious time reading my post.

Quote from: Wael on September 30, 2017, 09:57

Quote from: Noedelhap on September 30, 2017, 08:03

Why are you asking us here? We're not Adobe employees.

I am asking because I thought maybe someone had a similar issue and sorted it out, sorry if I wasted your precious time reading my post.

I don't think you wasted anyone here's precious time, after all, they are here on a forum instead of off working or enjoying family. 

But you asked a question and the best answer was given right off...Mat works for Adobe and he can help. Even if someone else had the same issue, they likely went through the same process as you. I don't imagine they want people constantly going back and changing important details in their account. To me, it sounds like they are trying to protect everyone from fraud.

Mat is now tying to sort it out, hopefully he will be able to fix it or else I will have to restart the whole thing all over again for fotolia and adobe .. regarding account details changes , it's been only one change that I tried to do in 2 years now, and I didn't do it myself, customer support did it. honestly if I knew it would cause all this chaos, I wouldn't have asked for it in the first place .

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