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Author Topic: How to contact Adobe as a contributor.  (Read 2029 times)

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« on: December 10, 2018, 10:40 »
0
I've just received an email (a no-reply email) telling me my tax details need updating by next week and that they've notified me but I haven't done anything about it.

Strange I thought as I am always well up-to-date on tax stuff.
Just signed in to my account and it says - tax details valid till 2020.

Can't see how to contact them (UK resident) as I want to make sure everything is OK.

Matt or anybody else - what e-mail address for contributors do Adobe respond to?
Thanks for any help.
Cheers, Pablito


« Reply #1 on: December 10, 2018, 10:49 »
+1
I think contributor-support -at- adobe.com is the email address, although it might vary by region? This link is the "Contact Us" from the bottom of the contributor dashboard page - which is how I have initiated support requests when needed:

https://contributor.stock.adobe.com/en/contact

« Reply #2 on: December 10, 2018, 10:54 »
0
I think contributor-support -at- adobe.com is the email address, although it might vary by region? This link is the "Contact Us" from the bottom of the contributor dashboard page - which is how I have initiated support requests when needed:

https://contributor.stock.adobe.com/en/contact

Jo Ann is correct, contributor-support@adobe.com is the best way to reach us. You may want to write to the tax team directly for this issue however. They can be reached via adobetax@adobe.com

Kind regards,

Mat Hayward

« Reply #3 on: December 10, 2018, 11:04 »
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Hello, I have the same problem, got an email today saying my tax form will expire in one week.
In my Adobe Contributor Account it says "No expiration date".
However, when I click on Update button below, it gets me to a page "Find the right tax form" and there is no posibility to upload a new tax form.
What should I do?

« Reply #4 on: December 10, 2018, 11:22 »
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Thank you Jo-Ann and Mat - for the super quick response.

All the best for Christmas.
Pablito.

« Reply #5 on: December 10, 2018, 11:56 »
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Hi! I got this email too. I send a new tax form and was validated in 10 minutes.

PZF

« Reply #6 on: December 10, 2018, 15:25 »
0
Got the email. Very odd use of language, tenses so....
didn't follow link but went to site.
Email said my tax forms run out next week, but the site says expiration date N/A.
Think I have filled a new one in anyway and saved the thing...awaiting verification.....

UPDATE - verification arrived so ok.
« Last Edit: December 11, 2018, 03:39 by PZF »

« Reply #7 on: December 10, 2018, 17:58 »
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Hey Matt,

Is there anywhere on the contributor site to download the tax form before submitting the updated one?

Thanks!

« Reply #8 on: December 11, 2018, 01:02 »
+1
I had it too.
Go to your account, contributor account page, you should see "tax information" on the left, click on this.
Scroll down to "tax information" and there should be an "Update" link.
Fill in the W8 form where highlighted.

« Reply #9 on: December 11, 2018, 07:13 »
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Thanks Smilla  :)

« Reply #10 on: December 11, 2018, 12:23 »
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I didn't get an e-amil and my tax is apparently still valid but now I'm getting 30% witholding instead of 5%.

« Reply #11 on: December 11, 2018, 15:51 »
0
I didn't get an e-amil and my tax is apparently still valid but now I'm getting 30% witholding instead of 5%.

Same problem here.

fotorob

  • I am a professional stock photographer

« Reply #12 on: December 12, 2018, 06:17 »
0


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