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Author Topic: I can't create the new account  (Read 851 times)

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« on: December 03, 2022, 14:09 »
0
Hello,
I can't create a new AdobeStock account. The system reports that "New account creation is not available at this time."

After I closed my old Adobe Stock account (more than 2 years ago), my illustrations have been on sale all this time. I do not know why this happened. They were also available for sale on another partner site. I send messages to the support service by email and chat asking for help. At the moment, my images are no longer available, but unpaid earnings still remain. They told me to create a new AdobeStock account and then sync it with the Fotolia account to receive my earnings. At this step, the system informs that "New account creation is not available at this time." In this case, I cannot have access to my earnings and withdraw funds.
This issue occurs in all browsers on my smartphone and laptop. I also tried different internet connections.

I have been waiting for a response from the support service for several months. I sent the first message on September 3, and the last one on October 19. So far I have not received any explanation of my problem.

Anyone knows how long to wait for a response from the support team?
Has anyone had this kind of problem when creating a new account?

Thanks


« Reply #1 on: December 05, 2022, 06:00 »
0
Did you choose a different email address for your new account? This is necessary.

« Reply #2 on: December 05, 2022, 13:23 »
0
Check your e-mail address.

« Reply #3 on: December 06, 2022, 17:14 »
0
Did you choose a different email address for your new account? This is necessary.

Yes, of course, I tried to create a new account by choosing even two different email addresses but the system reports the same thing in both cases.
I have never tried to create a new account by choosing an email address that was associated with my old account.

« Reply #4 on: December 07, 2022, 05:52 »
0
Did you choose a different email address for your new account? This is necessary.

Yes, of course, I tried to create a new account by choosing even two different email addresses but the system reports the same thing in both cases.
I have never tried to create a new account by choosing an email address that was associated with my old account.
PM Matt on this forum and ask him to look into it for you

« Reply #5 on: December 07, 2022, 06:43 »
+1
Hello,
I can't create a new AdobeStock account. The system reports that "New account creation is not available at this time."


In which country do you live? I think it is possible that the account creation has been suspended for some countries like Russia.

« Reply #6 on: December 07, 2022, 07:09 »
0
Or maybe delete all cookies and browsing history..

« Reply #7 on: December 08, 2022, 05:12 »
0
Hello,
I can't create a new AdobeStock account. The system reports that "New account creation is not available at this time."


In which country do you live? I think it is possible that the account creation has been suspended for some countries like Russia.

Exactly, I live in Russia, but so far I have not received any confirmation from the support team about the unavailability of creating an account for contributors.
I have sent a lot of messages to the correct email address for contributors but I didn't get any response on my problem. I contacted the support team via live chat and they redirected me to the same email address.
Despite my imperfect English, I have never had problems with misunderstanding and language barrier before. The support team always understood me and helped me when I sent them any request. I have been a contributor for 8 years.
But now it looks like they don't get my messages at all when I need to create a new account or unblock the old one to withdraw my earnings.
« Last Edit: December 08, 2022, 05:14 by pushinka »

« Reply #8 on: December 08, 2022, 05:25 »
+1

I just did a google search on the term "Adobe Stock "New account creation is not available at this time.". It only gave me 3 results, but all were cases where people from Russia seem to have that problem, so it looks like there is indeed a connection there and Adobe might not want new accounts from people from Russia.

However, even if you managed to create a new account, getting your funds might still be a problem:

Quote
If you are a contributor located in Russia, or Belarus, it is possible that you will experience issues when attempting to move funds from your connected PayPal, Payoneer, or Skrill accountto your bank account due to new government-imposed sanctions, export controls and embargoes that have been or may be imposed against institutions and individuals located in these countries.
Update as of November 30, 2022: If you are a contributor located in Russia, the payment providers Paypal and Payoneer have ceased regional operations due to government-imposed sanctions or other restrictions. Contributors with an existing Skrill account can continue to receive payments, but Skrill will not accept new accounts in Russia.

« Reply #9 on: December 08, 2022, 05:44 »
0
Or maybe delete all cookies and browsing history..

That doesn't help.

« Reply #10 on: December 08, 2022, 05:53 »
0

I just did a google search on the term "Adobe Stock "New account creation is not available at this time.". It only gave me 3 results, but all were cases where people from Russia seem to have that problem, so it looks like there is indeed a connection there and Adobe might not want new accounts from people from Russia.

However, even if you managed to create a new account, getting your funds might still be a problem:

Quote
If you are a contributor located in Russia, or Belarus, it is possible that you will experience issues when attempting to move funds from your connected PayPal, Payoneer, or Skrill accountto your bank account due to new government-imposed sanctions, export controls and embargoes that have been or may be imposed against institutions and individuals located in these countries.
Update as of November 30, 2022: If you are a contributor located in Russia, the payment providers Paypal and Payoneer have ceased regional operations due to government-imposed sanctions or other restrictions. Contributors with an existing Skrill account can continue to receive payments, but Skrill will not accept new accounts in Russia.

I have the Skrill account and I can to withdraw funds there from Adobe if they unblock my AdobeStock account.

« Reply #11 on: December 08, 2022, 05:58 »
0

I just did a google search on the term "Adobe Stock "New account creation is not available at this time.". It only gave me 3 results, but all were cases where people from Russia seem to have that problem, so it looks like there is indeed a connection there and Adobe might not want new accounts from people from Russia.

However, even if you managed to create a new account, getting your funds might still be a problem:

Quote
If you are a contributor located in Russia, or Belarus, it is possible that you will experience issues when attempting to move funds from your connected PayPal, Payoneer, or Skrill accountto your bank account due to new government-imposed sanctions, export controls and embargoes that have been or may be imposed against institutions and individuals located in these countries.
Update as of November 30, 2022: If you are a contributor located in Russia, the payment providers Paypal and Payoneer have ceased regional operations due to government-imposed sanctions or other restrictions. Contributors with an existing Skrill account can continue to receive payments, but Skrill will not accept new accounts in Russia.

At least they could reply me and describe the problem with creating a new account for russians because I asked about that in my request.
I have the Skrill account and I can to withdraw funds there from Adobe if they unblock my AdobeStock account.


 

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