Author Topic: I cannot see my recent photos in portfolio (Read 2845 times)

stockyme · « **on:** February 24, 2020, 01:21 »

Hello Everyone!
I've uploaded about 90 photos last week and they were all approved. The problem is that I cannot see those photos in my portfolio nor they are coming up by searching them on adobe stock with any keywords possible. Is this normal or some kind of error?

Thanks in advance!

Thomas Dutour · « **Reply #1 on:** February 24, 2020, 06:36 »

Same issue here. What is more concerning is that they are not showing in a regular search by keywords. I contacted them a few days ago and then received an email saying that my case was closed and resolved but it is not, my files are still nowhere to be found. Since then I had new files approved with the same result.
I already had this happened to me some months ago. Since then I always check that all my newly approved files are indexed in their database. But everything seemed to work fine recently until the last one or twee weeks.
Hope they fix that quickly because it is really frustrating. And the longer it takes for them to index your 'lost' files, the more buried they are by new content when doing a search sorted by most recent.

stockyme · « **Reply #2 on:** February 24, 2020, 07:15 »

Quote from: Thomas Dutour on February 24, 2020, 06:36

Same issue here. What is more concerning is that they are not showing in a regular search by keywords. I contacted them a few days ago and then received an email saying that my case was closed and resolved but it is not, my files are still nowhere to be found. Since then I had new files approved with the same result.
I already had this happened to me some months ago. Since then I always check that all my newly approved files are indexed in their database. But everything seemed to work fine recently until the last one or twee weeks.
Hope they fix that quickly because it is really frustrating. And the longer it takes for them to index your 'lost' files, the more buried they are by new content when doing a search sorted by most recent.

Thank you for reply, can you share the support email ID so I can send them a reminder as well?

Thomas Dutour · « **Reply #3 on:** February 24, 2020, 09:15 »

I have just used the 'contact us' form on Adobe Stock. You will find a contact button in the bottom left of your dashboard page.

stockyme · « **Reply #5 on:** February 25, 2020, 03:26 »

Quote from: MatHayward on February 24, 2020, 14:41

Quote from: stockyme on February 24, 2020, 01:21
Hello Everyone!
I've uploaded about 90 photos last week and they were all approved. The problem is that I cannot see those photos in my portfolio nor they are coming up by searching them on adobe stock with any keywords possible. Is this normal or some kind of error?

Thanks in advance!

This is a known issue that the time between approval and visibility in specific portfolios is slower than usual right now. To my knowledge, this should be back to normal reasonably soon.

Thank you,

Mat Hyaward

Thanks you for the update Matt. Looking forward to get it solved soon.

Thomas Dutour · « **Reply #6 on:** February 25, 2020, 03:44 »

Quote from: MatHayward on February 24, 2020, 14:41

Quote from: stockyme on February 24, 2020, 01:21
Hello Everyone!
I've uploaded about 90 photos last week and they were all approved. The problem is that I cannot see those photos in my portfolio nor they are coming up by searching them on adobe stock with any keywords possible. Is this normal or some kind of error?

Thanks in advance!

This is a known issue that the time between approval and visibility in specific portfolios is slower than usual right now. To my knowledge, this should be back to normal reasonably soon.

Thank you,

Mat Hyaward

Thank you Mat