MicrostockGroup
Agency Based Discussion => Adobe Stock => Topic started by: arapix on April 17, 2021, 08:05
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Hello,
I have noticed very low income from stock.adobe lately
I have made some searches for my photos , but I didn't find any of my photos onlline !
I have checked my portfolio directly and I found it displaying only 1 photo
https://stock.adobe.com/eg/contributor/205121154/arapix
Where is my whole portfolio ???
I have 1113 assets in my portfolio
is there a problem with adobestock system ?
please advise
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I just checked, to give you feedback.
There's nothing wrong with my portfolio. Everything's still there.
You need to contact customer support.
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No, everything seems to be fine.
Sorry to tell you the obvious, but contact their support.
They should be able to tell you what went wrong with your portfolio.
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I just checked, to give you feedback.
There's nothing wrong with my portfolio. Everything's still there.
You need to contact customer support.
Thanks a lot , I will contact them
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No, everything seems to be fine.
Sorry to tell you the obvious, but contact their support.
They should be able to tell you what went wrong with your portfolio.
Thanks for your reply , I will contact them
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Maybe to many contributor deleting their accounts now and your name might be similar to someone, so that they deleted your images instead?
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Yesterday I started uploading my photos to POD sites and today I started exploring the possibility of selling my photos on book covers. Next month I'll probably be shining shoes on a street corner. Life as a stock photographer is not easy. Adobe just made it even harder.
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Maybe to many contributor deleting their accounts now and your name might be similar to someone, so that they deleted your images instead?
my portfolio looks normal at contributor dashboard (1113 assets)
but when I preview my porfolio as normal visitor , I don't see any photos !
only 1 photo displayed in my portfolio !
https://stock.adobe.com/eg/contributor/205121154/arapix
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I saw that problem somewhere already. Try to change country or maybe log out from Adobe when you are looking from buyers side.
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Maybe to many contributor deleting their accounts now and your name might be similar to someone, so that they deleted your images instead?
my portfolio looks normal at contributor dashboard (1113 assets)
but when I preview my porfolio as normal visitor , I don't see any photos !
only 1 photo displayed in my portfolio !
https://stock.adobe.com/eg/contributor/205121154/arapix
Just checked your portfolio and I only see 1 image of
"Muslim boy pointing to the word : Ramadan ( The holy Month ) while reading the Quraan in a mosque" File #: 205881538
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Everything is fine with portfolios, but it seems that in my case sales totally disappeared...
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I saw that problem somewhere already. Try to change country or maybe log out from Adobe when you are looking from buyers side.
They replied for me and exactly as you said
Adobe is regularly evaluating what content is offered in each market based on customer demand.
I replied to them that my portfolio is invisible in some countries (Egypt , Saudi Arabic , Turkey , Malysia ) !
I told them that this is racism , and not accepted
This is really very silly from them
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@arapix: True, I don't understand why they are doing that either. Some adjustments what buyer can see first in search might be OK, but this doesn't make much sense. May I ask where are you from? I am trying to understand if it depends on contributors country or type of images.
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@arapix: True, I don't understand why they are doing that either. Some adjustments what buyer can see first in search might be OK, but this doesn't make much sense. May I ask where are you from? I am trying to understand if it depends on contributors country or type of images.
Thanks Lina for your reply.
I am from Egypt , and most of my work are presented to Arabic and Muslims audience , who don't see my portfolio , and I think they are not able to buy too !
This is really weird .
If you disagree this rules, please contact them and inform then too
Thanks
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Not sure whether this is any help, but I am from Germany and can also only see one image in your port.
Makes me wonder what country Adobe decides to show all your port to and on what base they make the decision and what the idea behind this is?
I understand ranking search results differently to different audiences, but I don't understand completely removing images for some countries.
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Annoying and indeed unfair, if it is like that.
But Adobe even changed the ranking of NEW images some month ago to promote the best sellers - or with other words: They don´t want new images shown up first, before the best sellers. So all the advices about keywording and 30 days for the ranking is not worth anymore.
I think in this forum one or two members mentioned that their old images still sell as usual, but no sale from their new photos.
So, Adobe support some best seller images or contributor for the future and all others and their images will directly go down in ranking / even not get ANY chance to get up in ranking - no chance anymore! BTW: There is no option for a filter for NEW photos (anymore), isn´t it?
I wrote about it in another thread and hoped Matt will answer to it, but that time he seemed to be disappeared for a longer time. i hope, he was not ill. Now with this new announcment he will even not have the time anymore to answer it.
Good for Adobe: No sales, giving up, not good seller contributor will go away from Adobe and Adobe does not have to handle so many photos anymore.
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Annoying and indeed unfair, if it is like that.
But Adobe even changed the ranking of NEW images some month ago to promote the best sellers - or with other words: They don´t want new images shown up first, before the best sellers. So all the advices about keywording and 30 days for the ranking is not worth anymore.
I think in this forum one or two members mentioned that their old images still sell as usual, but no sale from their new photos.
So, Adobe support some best seller images or contributor for the future and all others and their images will directly go down in ranking / even not get ANY chance to get up in ranking - no chance anymore! BTW: There is no option for a filter for NEW photos (anymore), isn´t it?
I wrote about it in another thread and hoped Matt will answer to it, but that time he seemed to be disappeared for a longer time. i hope, he was not ill. Now with this new announcment he will even not have the time anymore to answer it.
Good for Adobe: No sales, giving up, not good seller contributor will go away from Adobe and Adobe does not have to handle so many photos anymore.
This is really weird policy
I wish they fix this mistake ASAP
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Not sure whether this is any help, but I am from Germany and can also only see one image in your port...
I thought that was the case for me too (in the US), but it's the URL that's causing that (...adobe.com /eg/ contributor...)
If I look at the portfolio with a US (versus Egyptian) view, I see 11 pages - about 1,100 - of content
https://stock.adobe.com/contributor/205121154/arapix
I added in the two letter code for France and Germany and they both see all the images I see in the US version.
Perhaps if you ask Adobe support to give you more detail about what causes content to be excluded - is it keywords (i.e. something you could change)?
One other comment is that I decided to do a search (in English) for girl hijab on both the US site and the Egyptian site. I was very surprised to see that while the US site returned 92,862 results, the Egyptian site returned only 400! I double checked to be sure no filters were set to reduce the results.
For a totally innocuous search - garden flower bed - 439,881 results US versus 1,661 for the Egyptian version.
My own portfolio is only 2 pages (about 110 images) on the Egyptian site versus 22 (2,101) for the US version. I cannot see any reason why the "OK in Egypt" images are different from the rest of my portfolio.
Perhaps Mat Hayward can explain why this would be?
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As Adobe Stock expands into new countries such as Egypt, we are building collections, starting with a selection of high quality images from our top sellers. We are adding regularly new content as we expand our efforts in developing the service offered into these countries.
As already discussed the full contributor portfolios remain available in our established markets. Contributors can quickly verify that by switching the Region in the footer of Adobe Stock to US or UK.
thank you,
Mat Hayward
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As Adobe Stock expands into new countries such as Egypt, we are building collections, starting with a selection of high quality images from our top sellers. We are adding regularly new content as we expand our efforts in developing the service offered into these countries.
As already discussed the full contributor portfolios remain available in our established markets. Contributors can quickly verify that by switching the Region in the footer of Adobe Stock to US or UK.
thank you,
Mat Hayward
Does any one understand anything of this !!
does developing your services in new countries means to hide thousands of photos !
what you are saying is not logic , and don't have any meaning indeed
have you read what Jo Ann Snover wrote ??
"One other comment is that I decided to do a search (in English) for girl hijab on both the US site and the Egyptian site. I was very surprised to see that while the US site returned 92,862 results, the Egyptian site returned only 400! "
Do you imagine what are you doing ???
this type of photos usually purchased from these countries that you ban them from seeing these photos !
your reply was kind but it doesn't have any sense , and I wish you respect your contributors and buyers from all countries and fix this mistake ASAP
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As Adobe Stock expands into new countries such as Egypt, we are building collections, starting with a selection of high quality images from our top sellers. We are adding regularly new content as we expand our efforts in developing the service offered into these countries.
As already discussed the full contributor portfolios remain available in our established markets. Contributors can quickly verify that by switching the Region in the footer of Adobe Stock to US or UK.
thank you,
Mat Hayward
Does any one understand anything of this !!
does developing your services in new countries means to hide thousands of photos !
what you are saying is not logic , and don't have any meaning indeed
have you read what Jo Ann Snover wrote ??
"One other comment is that I decided to do a search (in English) for girl hijab on both the US site and the Egyptian site. I was very surprised to see that while the US site returned 92,862 results, the Egyptian site returned only 400! "
Do you imagine what are you doing ???
this type of photos usually purchased from these countries that you ban them from seeing these photos !
your reply was kind but it doesn't have any sense , and I wish you respect your contributors and buyers from all countries and fix this mistake ASAP
One of Adobe’s core principles is to support diversity, and an important aspect of diversity is respecting the sensitivities of different cultures. As we expand into new countries, we are building collections which strive to be culturally appropriate, starting with our high quality images from our top sellers.
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As Adobe Stock expands into new countries such as Egypt, we are building collections, starting with a selection of high quality images from our top sellers. We are adding regularly new content as we expand our efforts in developing the service offered into these countries.
Thank you for the explanation, Mat.
I still don't really understand what is happening in these "expansion" markets though. I looked at some regions and a couple of different portfolios and what I noticed still doesn't make sense to me.
1) it appears that all the "new" markets get the same content. I looked at Malaysia (my), Egypt (eg), Turkey (tr), Indonesia (id) and Saudi Arabia (sa) and all of them saw the same subset of artists work for the portfolios I checked. So it isn't about fitting content to specific needs in a given country.
2) I thought it might be bestsellers over the last year or two, so for my own portfolio I looked at top sellers over the last 13 months (I'd have done 2 years but I can't given the constraint of 13 months max), but that doesn't explain the subset I'm seeing either.
3) Given that it's more work to present a subset of the site to a market than just show them what every other country sees, and given the content isn't tailored to the country, why is the collection being reduced? Imagining myself as a prospective buyer, I think I'd be discouraged by having fewer choices, and as a contributor, I'd prefer my work be offered to customers worldwide.
4) In the "new" markets, keywords are not shown, but in US, German, French, etc. versions of the site they are. The new markets are showing English for the interface, so it's not a translation issue
5) The Free section is there in the "new" markets and is more heavily represented (in terms of proportion of the total available in established markets) - 42,814 versus 78,356. Over half. That feels to me as if the free section is being treated as more "high quality" than paid content from the rest of us. That may not have been the intention, but the end result seems very skewed.
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As Adobe Stock expands into new countries such as Egypt, we are building collections, starting with a selection of high quality images from our top sellers. We are adding regularly new content as we expand our efforts in developing the service offered into these countries.
Thank you for the explanation, Mat.
I still don't really understand what is happening in these "expansion" markets though. I looked at some regions and a couple of different portfolios and what I noticed still doesn't make sense to me.
1) it appears that all the "new" markets get the same content. I looked at Malaysia (my), Egypt (eg), Turkey (tr), Indonesia (id) and Saudi Arabia (sa) and all of them saw the same subset of artists work for the portfolios I checked. So it isn't about fitting content to specific needs in a given country.
2) I thought it might be bestsellers over the last year or two, so for my own portfolio I looked at top sellers over the last 13 months (I'd have done 2 years but I can't given the constraint of 13 months max), but that doesn't explain the subset I'm seeing either.
3) Given that it's more work to present a subset of the site to a market than just show them what every other country sees, and given the content isn't tailored to the country, why is the collection being reduced? Imagining myself as a prospective buyer, I think I'd be discouraged by having fewer choices, and as a contributor, I'd prefer my work be offered to customers worldwide.
4) In the "new" markets, keywords are not shown, but in US, German, French, etc. versions of the site they are. The new markets are showing English for the interface, so it's not a translation issue
5) The Free section is there in the "new" markets and is more heavily represented (in terms of proportion of the total available in established markets) - 42,814 versus 78,356. Over half. That feels to me as if the free section is being treated as more "high quality" than paid content from the rest of us. That may not have been the intention, but the end result seems very skewed.
Totally Agree
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Hello Mat,
I made a few test searches assuming mostly done in Turkey.
First i tried a summer town in Turkey called "alacati".
United States region search result: 1633 images
Turkey region search result: 2
Second one is a local dessert called "asure"
United States region search result: 924 images
Turkey region search result: 0
Could you please tell us how Adobe will grow in these new regions with hiding almost all relative local images?
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There are still many countries where Creative Cloud and Adobe Stock is available only through resellers and only for teams and enterprises: https://www.adobe.com/content/dam/acom/en/products/creativecloud/cc/pdfs/cc-availability-matrix.pdf (https://www.adobe.com/content/dam/acom/en/products/creativecloud/cc/pdfs/cc-availability-matrix.pdf)
If it is any consolation for you, @arapix, your country and other new markets were geoblocked before and couldn't buy individual online subscription at all. Other options are very expensive and probably nobody was buying images from AS anyway, there are other stock sites which are not geoblocking any country. So this is baby step forward, I guess? My country is one of new markets too, it was done very quietly, no advertising, no promotion emails, nothing. I found out that we can now buy software online, because someone posted it in one of Facebook groups, otherwise I wouldn't know. I am graphic designer, one of potential buyers btw. I don't know, it is like they still don't want us to buy their online subscription.
I just don't understand why in AS "Call for content" often is local food, traditions, national heritage etc. What's point of shooting local images if these images are not available in countries where someone could be interested in buying them?
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Just for grins I thought I'd search for the capital cities of each of the emerging market sites to see how much local content was left out. I just can't make any sense of the notion that these cuts in the collection have to do with culturally appropriate curated content.
| Search term | USA site | New sites |
| Cairo | 55,106 | 374 |
| Ankara | 30,889 | 73 |
| Jakarta | 30,595 | 84 |
| Kuala Lumpur | 67,800 | 189 |
| Riyadh | 12,293 | 77 |
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Seems like AS just got busted.
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In my opinion, this looks like something is broken or not controlled well... and have left strong impact on sales...
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I also did a little search and informed Adobe support about these issues nobody can understand. Mat also disappears longer than guessed ... a sign that something is going wrong on Adobe and Mat has to meet the Adobe team before answer anything else here?
Well, my first guess of course, was that Moslem countries are the ones who cannot reach the full content. Then I thought it might be ´only´ poor countries: Indeed difficult to find out, because in the list on change region is a title Europe, Africa, but NO African country is listed - even no South Africa! Then I clicked on Rumania, Hungary and India and Phillippeans, the only little poorer countries I found, but the full content is shown for them. So, is it at least really a religion thing? Strange!
This Geoblocking comes from where and whom? Did Adobe geoblocking these countries from themselves or that countries did not allow Adobe to sell there software in that countries (maybe because these countries are mostly not really like America)
AND:
I tried to find out the ranking of my pics.
I have one serie about a beef calf, partly on Adobe, partly on Adobe via wirestock and on Adobe via eyeEm. Interesting: ALL my pics didn´t appear in which country ever. THAT MEANS: APPROVED IMAGES ON ADOBE IS NO GARANCY FOR APPEARING IN SEARCH RESULTS!
But via my account or via special search I found them from eyeEm online, but not via this normal search. Very strange!
(Just a information beside all this: If you were thinking Selected Partner , which changed to Partner and then usually online on Getty, hey yes, they nearly all also online on Adobe, but for standard license! Not premium as I guessed. so if you only want to upload your best content to best paying agencies: On Adobe via eyeEm you will get only that 35 Cent! and from that only 25% via eyeEm. To avoid that, you should upload them to Adobe first! Then hopefully Adobe do not select that similar images via eyeEm. But anyway: via eyeEm it is not worth it after they also went down with their payment.)
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This Geoblocking comes from where and whom? Did Adobe geoblocking these countries from themselves or that countries did not allow Adobe to sell there software in that countries (maybe because these countries are mostly not really like America)
As far as I know, it was Adobe's decision to geo-block these countries and still does it for some other countries. I already placed availability link in one of my earlier post here. For all our questions when they are planning to allow us to buy their online subscriptions, public answer was: "We are working to bring Creative Cloud to as many markets as possible." Maybe is harder for Adobe to do business with some countries because of their laws, but I don't think that these countries don't allow Adobe to sell software.
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#but I don't think that these countries don't allow Adobe to sell software.#
Yes, I would wonder, too.
Has anybody an idea how long time Mat is away? I do not want suspect that he run away from these questions, because he never did that before. But I think it is really time to get some answers, isn´t it?
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I'm getting the following error message.
Se ha producido un error
Inténtalo de nuevo más tarde. Si el problema continúa, ponte en contacto con Atención al cliente para facilitar el código de error y recibir ayuda:
ba366f9c-b00e-4d05-9759-ce7f09def46b
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Me too. Cannot get in.
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#but I don't think that these countries don't allow Adobe to sell software.#
Yes, I would wonder, too.
Has anybody an idea how long time Mat is away? I do not want suspect that he run away from these questions, because he never did that before. But I think it is really time to get some answers, isn´t it?
I'm here, I don't have any additional information to share at this time.
-Mat
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I'm seeing my work in both existing a new regions at the moment. Less in the new ones though.
The volume of images in all the new regions seem to be the same so I'd imagine it's probably a case of loading so many images at a time and gauging the response both in terms of what customers are buying but also they maybe testing the infrastructure of the new sites before loading them properly. I don't know what's involved in bringing new regions online so I'm not really in a position to doubt their approach.
That said, it would be nice to have all my images available on all sites but I'm not entirely concerned at the moment given their current decisions have resulted in excellent performance for me to date.
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Mat, time goes by, questions still not get answered more than ´I have no more information at this moment´.
What about NOW? Any more information for us?
I know that you respect Jo Ann. Why not starting answering her questions first. That would be a good sign and 90% of all questions would be answered.
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I don’t think there’s a lot of point analysing this by checking specific searches yet. Sounds like they are manually going through big contributors’ portfolios and okaying images for these territories. I would think there wont be much logic to what is up in those countries in terms of volume until further down the line. These countries' collections will just be whatever has come across the reviewer’s screens as they go through the portfolios minus what they censor.
From the explanation and the lists of countries involved my guess is that eventually these countries will end up with the whole collection minus any LGBTQ positive images, any images with what may deemed to have “excessive” skin showing. Maybe even minus anything deemed to be to empowering to women. Of course also anything that could be seen to be criticising specific regimes and their policies. Same old hypocrisy every big tech company does when breaking into these markets (so not a criticism of Adobe above the rest).
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I don’t think there’s a lot of point analysing this by checking specific searches yet. Sounds like they are manually going through big contributors’ portfolios and okaying images for these territories. I would think there wont be much logic to what is up in those countries in terms of volume until further down the line. These countries' collections will just be whatever has come across the reviewer’s screens as they go through the portfolios minus what they censor.
From the explanation and the lists of countries involved my guess is that eventually these countries will end up with the whole collection minus any LGBTQ positive images, any images with what may deemed to have “excessive” skin showing. Maybe even minus anything deemed to be to empowering to women. Of course also anything that could be seen to be criticising specific regimes and their policies. Same old hypocrisy every big tech company does when breaking into these markets (so not a criticism of Adobe above the rest).
Let us hope, you are right! And if Mat would have explained it like that, most of us could accept it! But he did not do it! So, it keeps up suspected.
And why ALL images WERE available in the past for ALL countries?
Does a country or organisation critisised Adobe in case of your esamples above, so that Adobe had to start to select images like that now?
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Let us hope, you are right! And if Mat would have explained it like that, most of us could accept it! But he did not do it! So, it keeps up suspected.
And why ALL images WERE available in the past for ALL countries?
Does a country or organisation critisised Adobe in case of your esamples above, so that Adobe had to start to select images like that now?
I think the most likely reason for no reply is that he has passed it on to marketing so they can come up with a carefully worded response that avoids words like “censorship” or “kowtowing to oppressive regimes”. They need to spin it as actually being sensitive to people’s feelings (I mean people who can let them access the market, not people like LGBTQ communities in those countries), which is a tricky balance under the circumstances. You know, the usual.
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I think the most likely reason for no reply is that he has passed it on to marketing so they can come up with a carefully worded response that avoids words like “censorship” or “kowtowing to oppressive regimes”. They need to spin it as actually being sensitive to people’s feelings (I mean people who can let them access the market, not people like LGBTQ communities in those countries), which is a tricky balance under the circumstances. You know, the usual.
Again: Hopefully you are right with your guesses! But I still suspect there are other reasons behind or just more than you guessed, which might - in which way ever - has a economical or idiological reason for them, which we still do not understand.
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... But I still suspect there are other reasons behind or just more than you guessed, which might - in which way ever - has a economical or idiological reason for them, which we still do not understand.
deja vu --- conspiracy is always the most likely reason!!!!!!