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Agency Based Discussion => Adobe Stock => Topic started by: dragonblade on December 07, 2023, 04:35

Title: Late payment
Post by: dragonblade on December 07, 2023, 04:35
I requested payout on AS several days ago. But my PayPal account balance is still blank / completely empty. If I recall correctly, I think I may have requested payment around the end of November. I'm trying to remember if it's normal for there to be a delay between payout and the payment appearing in the PayPal account.
Title: Re: Late payment
Post by: Saurav on December 07, 2023, 04:59
For me, it takes 10 days to get payment.
Title: Re: Late payment
Post by: synthetick on December 07, 2023, 05:02
Don't worry - your payment is not late yet. It's not just 10 days, it's 10 business days.
Title: Re: Late payment
Post by: MZP on December 07, 2023, 05:07
Every Saturday I request a payment, and the money appear in my PayPal account the next Saturday. So in my case it takes exactly 7 days. The only exception was about 2 weeks ago, when the payment arrived after 14 days, instead of 7. So don't worry, you will have them in your PayPal account soon.
Title: Re: Late payment
Post by: synthetick on December 07, 2023, 05:27
It's slower for me. I request the payment on Monday and I get it on Friday of the week after.
Title: Re: Late payment
Post by: dragonblade on December 07, 2023, 06:56
Ah good to hear. I must have forgotten that there's a lengthy delay involved.
Title: Re: Late payment
Post by: Asthebelltolls on December 07, 2023, 11:22
And I'm waiting for a Shutterstock payment that should have arrived last week. I've contacted PP's "help" center with no results. Keep us updated if it continues and I'll do the same! Very frustrating with Christmas just around the corner!
Title: Re: Late payment
Post by: dragonblade on December 07, 2023, 20:05
And I'm waiting for a Shutterstock payment that should have arrived last week. I've contacted PP's "help" center with no results.

Uh oh. That is not good. I hope it won't be too much longer. I'll post when and if I receive mine.
Title: Re: Late payment
Post by: dragonblade on December 08, 2023, 19:20
Got an e-mail notification from PayPal that they received payment from Adobe.
Title: Re: Late payment
Post by: Asthebelltolls on December 09, 2023, 08:48
Got an e-mail notification from PayPal that they received payment from Adobe.
Good to hear, Dragonblade! I hope that will be the last time you have to deal with PP problems! Meanwhile, I'm still waiting for answers despite getting a PP email that I received payment that never arrived....Still showing $0.
Title: Re: Late payment
Post by: dragonblade on December 09, 2023, 23:35
I've contacted PP's "help" center with no results.

I guess you could also try contacting SS though I know how incredibly hard it is to get in contact with them.
Title: Re: Late payment
Post by: MZP on December 10, 2023, 13:28
I'm still waiting for answers despite getting a PP email that I received payment that never arrived....Still showing $0.

Does it appear as On Hold? If so, the PP app has instructions to follow to release the money
Title: Re: Late payment
Post by: Asthebelltolls on December 10, 2023, 16:50
I'm still waiting for answers despite getting a PP email that I received payment that never arrived....Still showing $0.

Does it appear as On Hold? If so, the PP app has instructions to follow to release the money
No. It doesn't appear at all - anywhere despite notifying me that I had received payment when they emailed me.