MicrostockGroup

Agency Based Discussion => Adobe Stock => Topic started by: pixelbrat on August 02, 2007, 09:22

Title: Missing sales notification emails from Fotolia?
Post by: pixelbrat on August 02, 2007, 09:22

I noticed that I haven't been getting any sales notifications from Fotolia for that last two days.  I assumed I just wasn't getting any sales.  When I logged in I found I have actually sold quite a few but just hadn't received the email notifications.  I checked my spam folder and there were no emails in there from them.  Is anyone else having any problems getting sales emails from Fotolia?  Just want to check before I report it to support.

Title: Re: Missing sales notification emails from Fotolia?
Post by: Stu99 on August 02, 2007, 09:28

Quote from: pixelbrat on August 02, 2007, 09:22

I noticed that I haven't been getting any sales notifications from Fotolia for that last two days. 

Same for me, but it was a nice suprise to see some sales when I logged on!

Title: Re: Missing sales notification emails from Fotolia?
Post by: Mellimage on August 02, 2007, 09:50

Dito. Just - I wish there had been more notifications.  ;)

Title: Re: Missing sales notification emails from Fotolia?
Post by: pixelbrat on August 02, 2007, 10:03

I went ahead and reported it to support.  I'll report back if I get a response.

Title: Re: Missing sales notification emails from Fotolia?
Post by: Stu99 on August 02, 2007, 10:23

Thanks  :)

Title: Re: Missing sales notification emails from Fotolia?
Post by: pixelbrat on August 02, 2007, 13:09

I got a reply:

We apologize for the inconvenience. We are aware of the situation. Our engineering department is currently working on resolving this problem.
We appreciate your patience and support.

Title: Re: Missing sales notification emails from Fotolia?
Post by: madelaide on August 02, 2007, 15:57

First I noticed emails were not being sent in all sales - I thought it might be a regional site problem. 

Anyway, as long as sales keep on happening, I don't mind about the missing notifications.  :D

Regards,
Adelaide

Title: Re: Missing sales notification emails from Fotolia?
Post by: ozbandit on August 02, 2007, 18:39

Yeah no emails but not fussed, would prefer for them to sort out the key wording first.

Title: Re: Missing sales notification emails from Fotolia?
Post by: ianhlnd on August 02, 2007, 23:21

Jeeze, we must be spoiled.  How many other sites notify you when a pic is sold.  It was a nice feature, but, do we really need it?  Just keep giving me the big commish! ;D

Title: Re: Missing sales notification emails from Fotolia?
Post by: Peter on August 27, 2007, 15:52

I think this bug is now fixed, and all PHOTO SOLD emails are arriwing now :)

Title: Re: Missing sales notification emails from Fotolia?
Post by: Jor43 on January 26, 2008, 17:48

Quote from: pixelbrat on August 02, 2007, 13:09

I got a reply:

We apologize for the inconvenience. We are aware of the situation. Our engineering department is currently working on resolving this problem.
We appreciate your patience and support.

Lucky you. After more than 30 mails I've sent to Fotolia I never get an answer until I've sent a personal mail  to the CEO.  Then  I've receive an incredible rude answer and my account was closed. I think that was because I'm from South America