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Agency Based Discussion => Adobe Stock => Topic started by: sweetgirll on October 06, 2016, 10:14

Title: My adobe account addres and contributor info disappeared? Anyone?
Post by: sweetgirll on October 06, 2016, 10:14
Hi,
When I first did the sync on the Adobe site it got all my information from Fotolia, including address, and tax info.
I went to look at it now, and I see my illustrations are there, but on contributgor info, only my name is there...No address, no tax form....

Do i have to fill that in, I thought it came from Fotolia?  I just don't want the 1099 to get messed up like what happened with 123 RF.





Title: Re: My adobe account addres and contributor info disappeared? Anyone?
Post by: MatHayward on October 06, 2016, 12:57
Hi,
When I first did the sync on the Adobe site it got all my information from Fotolia, including address, and tax info.
I went to look at it now, and I see my illustrations are there, but on contributgor info, only my name is there...No address, no tax form....

Do i have to fill that in, I thought it came from Fotolia?  I just don't want the 1099 to get messed up like what happened with 123 RF.

You may have accidentally synced with the wrong account. Your tax form should have carried over to the Adobe Stock Contributor portal if is is valid in your synced Fotolia account.

Please send me an email directly with your Adobe ID and your Fotolia account number or login name and I'll take a look for you.

email: mhayward@adobe.com

kind regards,

Mat Hayward
Title: Re: My adobe account addres and contributor info disappeared? Anyone?
Post by: PhotoBomb on October 06, 2016, 13:11
Hi,
When I first did the sync on the Adobe site it got all my information from Fotolia, including address, and tax info.
I went to look at it now, and I see my illustrations are there, but on contributgor info, only my name is there...No address, no tax form....

Do i have to fill that in, I thought it came from Fotolia?  I just don't want the 1099 to get messed up like what happened with 123 RF.

You may have accidentally synced with the wrong account. Your tax form should have carried over to the Adobe Stock Contributor portal if is is valid in your synced Fotolia account.

Please send me an email directly with your Adobe ID and your Fotolia account number or login name and I'll take a look for you.

email: mhayward@adobe.com

kind regards,

Mat Hayward

I doubt that is the case. I only have one account to sync and my info is all missing from Adobe as well.
I tried to add my address but the Country field won't accept changes - it stays at 'Select Country' no dropdown list is available.
Title: Re: My adobe account addres and contributor info disappeared? Anyone?
Post by: prostock on October 06, 2016, 13:14
My Tax form and address missing.
Title: Re: My adobe account addres and contributor info disappeared? Anyone?
Post by: MatHayward on October 06, 2016, 15:50
We are looking into this. Thanks for the helpful information.

-Mat
Title: Re: My adobe account addres and contributor info disappeared? Anyone?
Post by: ngaga35 on October 06, 2016, 19:29
Same problem here . . . 
Title: Re: My adobe account addres and contributor info disappeared? Anyone?
Post by: ajt on October 07, 2016, 03:20
Same here. After sync all info was visible, now only name.
Title: Re: My adobe account addres and contributor info disappeared? Anyone?
Post by: Dodie on October 07, 2016, 03:36
Same here. All data was there after sync and now everything is missing except my name.
Title: Re: My adobe account addres and contributor info disappeared? Anyone?
Post by: hofhoek on October 07, 2016, 05:53
My info is still there but my sales page is empty since yesterday. It says " You have no sales" while I sold 14 photos and the amount is still visible.. I'm talking about Adobe Stock now.
Title: Re: My adobe account addres and contributor info disappeared? Anyone?
Post by: Dodie on October 07, 2016, 10:29
My info is still there but my sales page is empty since yesterday. It says " You have no sales" while I sold 14 photos and the amount is still visible.. I'm talking about Adobe Stock now.
There is no need to panic, (or create panic for that matter). The site is not yet fully functional. We check our sales on FT but as you said on the other thread, you have no FT account, so you'll have to wait. In my experience nothing ever went missing on FT/Adobe.
Title: Re: My adobe account addres and contributor info disappeared? Anyone?
Post by: sweetgirll on October 07, 2016, 11:01
Hi

Hopefully the bug will be solved soon...At least I caught it soon enough.

Title: Re: My adobe account addres and contributor info disappeared? Anyone?
Post by: MatHayward on October 07, 2016, 11:55
Thanks again for the helpful information. I have been able to confirm that this is a display issue only. There is no impact on your submissions, sales, tax rates, etc.

- For sales and personal information not showing, if you refresh the page after landing on it, the correct data should be displayed.

- As for the Fotolia tax form not displaying as synced....again, this is just a display issue. If your tax form is valid at Fotolia, it still applies to your sales at Adobe Stock as well.

I am told this display issue will be resolved within the coming month. Please don't hesitate to reach out to me directly if you come across anything else unusual.

Kind regards,

Mat Hayward
Title: Re: My adobe account addres and contributor info disappeared? Anyone?
Post by: PhotoBomb on October 07, 2016, 17:56
Refreshed the page - and all the info was back.
Thanks
Title: Re: My adobe account addres and contributor info disappeared? Anyone?
Post by: dpimborough on October 08, 2016, 01:06
Some really irritating issues with the Adobe search

It keeps defaulting to video and ignoring images I have to keep clicking all or images category.

Keeps asking me if my spelling was right and switching the search results to what it thinks the spelling should be.

More worrying is that I see Adobe are using partial controlled vocabulary.  Specialist keywords are not showing at all in the search results.  Even though they show up in Fotolia searches.

Common keywords for example "bread" is being replaced by "bakery goods" if you look for a loaf of bread the keyword bread does not show up.