Anyone else having the same problem of a negative credit balance? I cashed out my regular sum this month and the credits went below zero to around -4, then went up as I sold new files, but then again fell to a negative.

Is this a glitch of some sort? How's it possible?

Yup,
same problem here, they are looking into it according to Chad.

Patrick H.

Just got another answer from fotolia, now they claim that customers demanded a refund for some reason.
Sorry, but i find this hard to believe.
First, sales dropped inmensively past two weeks, and when i finally get 5 downloads/11 credits on may 5th, 5 different customers and all five demand a refund... hard to believe.
Frankly, i never had a client ask for a refund on fotolia, and now all of a sudden 5 on the same day... how big a chance is that..?..

Patrick H.

Interesting to see all the refunds being commenced on the same day.

p.s.: I always was sceptic about refunds of digital material. A customer could still use the files AND ask for a refund. There's so many microstock sources out there that it's pretty much impossible to keep track of the usage. And the small prices make it senseless to act against malversations anyways...