MicrostockGroup Sponsors

Author Topic: Negative credit balance on Fotolia  (Read 5750 times)

0 Members and 1 Guest are viewing this topic.

« on: May 08, 2008, 06:00 »
Anyone else having the same problem of a negative credit balance? I cashed out my regular sum this month and the credits went below zero to around -4, then went up as I sold new files, but then again fell to a negative.

Is this a glitch of some sort? How's it possible?

« Reply #1 on: May 08, 2008, 11:08 »
same problem here, they are looking into it according to Chad.

Patrick H.

« Reply #2 on: May 08, 2008, 15:23 »
same problem here, they are looking into it according to Chad.

Patrick H.

Just got another answer from fotolia, now they claim that customers demanded a refund for some reason.
Sorry, but i find this hard to believe.
First, sales dropped inmensively past two weeks, and when i finally get 5 downloads/11 credits on may 5th, 5 different customers and all five demand a refund... hard to believe.
Frankly, i never had a client ask for a refund on fotolia, and now all of a sudden 5 on the same day... how big a chance is that..?..

Patrick H.

« Reply #3 on: May 08, 2008, 15:57 »
..........  been there, did that, FT.     I've told this story two dozen times.  The mysterious loss of Tom's credits...  2 years ago.  Never did get an answer.     >:(=tom

« Reply #4 on: May 09, 2008, 09:05 »
;) Interesting to see all the refunds being commenced on the same day.

p.s.: I always was sceptic about refunds of digital material. A customer could still use the files AND ask for a refund. There's so many microstock sources out there that it's pretty much impossible to keep track of the usage. And the small prices make it senseless to act against malversations anyways...


Related Topics

  Subject / Started by Replies Last post
5 Replies
Last post May 20, 2008, 05:26
by leaf
1 Replies
Last post February 23, 2010, 14:39
by Opla
3 Replies
Last post September 07, 2012, 13:42
by J_Stock
0 Replies
Last post November 07, 2013, 06:42
by pryzmat
1 Replies
Last post August 31, 2014, 09:25
by kaktus2536


Mega Bundle of 5,900+ Professional Lightroom Presets

Microstock Poll Results


3100 Posing Cards Bundle