MicrostockGroup
Agency Based Discussion => Adobe Stock => Topic started by: Peter on February 11, 2009, 03:47
-
I noticed few days ago I got accepted some new images, 3 days later still cant be found by keywords, search engine not indexing them. Is it just me, or anybody else? I wrote to support, but they didnt get what was I talking about.
-
Mine accepted on Monday are searchable just fine.
-
Mine are searchable
-
Thats weird. I got accepted about 30 new since monday, and they are not searcheable by ANY of keywords. The same situation is with my friend. So I know it is not just me.
are you on USA zone?
-
No, EU (Czech Republic)
-
See, it might be the problem for USA server only!
-
I wrote to support, but they didnt get what was I talking about.
Well, they have a malfunctioning cyborg at support department that is on an auto mode "I'm sorry, wha'?". It happened to me in the past exactly the same, for exactly the same problem.
-
I am in the USA zone Peter. but I can search my images
-
ok, it is fixed now. and I got reply from FT:
Thank you for your e-mail. We are aware of this issue and as far as we know, the issue was already fixed this morning by our technical department.
We apologize for any inconvenience and confusion. Thank you for your patience.
-
ok, it is fixed now. and I got reply from FT:
Thank you for your e-mail. We are aware of this issue and as far as we know, the issue was already fixed this morning by our technical department.
We apologize for any inconvenience and confusion. Thank you for your patience.
Wow! FT actually replied to a contributor with a positive and helpful response in a timely manner. What on earth is going on???
-
ok, it is fixed now. and I got reply from FT:
Thank you for your e-mail. We are aware of this issue and as far as we know, the issue was already fixed this morning by our technical department.
We apologize for any inconvenience and confusion. Thank you for your patience.
Wow! FT actually replied to a contributor with a positive and helpful response in a timely manner. What on earth is going on???
You just have to write the right mail with a lot of details, almost to draw the problem I guess... :D