Author Topic: No Payout, No Help? (Read 6020 times)

Leo Blanchette · « **on:** April 11, 2009, 01:21 »

Hello,

I cannot get help on fotolia, so I'm here now basically wondering if this is a common occurrence:

I've had a payout on fotolia pending for quite some time now. I also have a new amount ready to be ordered. However, I cannot order it because the previous payout is not going through. It remains "pending".

I've contacted support several times, but each time it trails off into nothing.

Is this a common thing? What next?

Peter · « **Reply #1 on:** April 11, 2009, 02:51 »

it takes 2-14 days normaly for payout to be processed.

Freezingpictures · « **Reply #2 on:** April 11, 2009, 06:23 »

For my last payment, which I received yesterday or a day before yesterday I had to wait ~9 days.

Mellimage · « **Reply #3 on:** April 11, 2009, 06:56 »

Not sure how you contacted support so far, but assuming you used tickets online, why don't you call support the next time?

null · « **Reply #4 on:** April 11, 2009, 07:26 »

I never had any problem with FT payout, although they are relatively slow. My last payout request was on 18/3 and I received the $ on Paypal on 27/3. That's 9 days, like Freezing.

lisafx · « **Reply #5 on:** April 11, 2009, 11:07 »

I once had a payout pending for about two weeks. Contacted support and discovered it had been missed somehow when payouts were issued. Once they realized that they took care of it and I got my payout.

If you have been waiting for less than two weeks I wouldn't worry about it, but if its over two weeks I second the idea of calling support and talking to a real human being.

katinelis · « **Reply #6 on:** April 29, 2009, 08:08 »

oh, so its normal to wait for 2 weeks...
thanks god and you all

batman · « **Reply #7 on:** April 29, 2009, 08:47 »

Quote from: katinelis on April 29, 2009, 08:08

oh, so its normal to wait for 2 weeks...
thanks god and you all

If you filed a tax returns, it takes 6 to 8 weeks to get your tax refunds. If you subscribed to a magazine, your first issue takes 6 to 8 weeks to arrive. 2 weeks to get paid is not a big deal, considering you 're not the only one getting paid. If you've ever work in payroll or accounts payable, you 'd understand.
It's not like working in a coalmine in the old depression days in UK where at the end of each friday you stand in line and collect your pay in cash

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Author Topic: No Payout, No Help? (Read 6020 times)

Leo Blanchette

Peter

Freezingpictures

Mellimage

null

lisafx

katinelis

batman

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