MicrostockGroup

Agency Based Discussion => Adobe Stock => Topic started by: Orchidpoet on August 24, 2023, 12:18

Title: Payment made but not received
Post by: Orchidpoet on August 24, 2023, 12:18

From the website, the payment was complete yesterday.

But it has not arrived yet. I hope my account is not compromised.

I can't find a way to contact Adobe support. Any suggestions?

Thanks.

Title: Re: Payment made but not received
Post by: barbhuiya.towfiqu@gmail.c on August 24, 2023, 12:43

what is your payment methods ? if it is payoneer, please contact them.

Title: Re: Payment made but not received
Post by: Orchidpoet on August 24, 2023, 12:51

Thanks for the reply.

Do you mean that I contact Payoneer?

I would think that I should contact Adobe to check where they send the payment. But how?

Title: Re: Payment made but not received
Post by: KimC on August 24, 2023, 14:38

Give it a day or two. Some payment methods are not that much fast either. Som days ago, I got mail from Getty that they had paid me. The payment was visible on paypal two days later.

Title: Re: Payment made but not received
Post by: Orchidpoet on August 24, 2023, 19:12

I know, Getty always send an email a couple of days ahead and pay before the 25th. Unlike Getty where I get paid every month, I don't get paid every month by Adobe.

I made the request to Adobe last week. The previous payment was not an issue. My only worry is that my account is not breached.

Title: Re: Payment made but not received
Post by: barbhuiya.towfiqu@gmail.c on August 24, 2023, 21:19

if you use payoneer then there might be an issue with your payoneer account. contact with them please

Title: Re: Payment made but not received
Post by: Orchidpoet on August 25, 2023, 05:13

Quote from: Orchidpoet on August 24, 2023, 19:12

I know, Getty always sends an email a couple of days ahead and pays before the 25th. Unlike Getty where I get paid every month, I don't get paid every month by Adobe.

I made the request to Adobe last week. The previous payment was not an issue. My only worry is that my account is breached or not.

Title: Re: Payment made but not received
Post by: Orchidpoet on August 25, 2023, 10:32

Does anyone know how to contact Adobe?

Does anyone know how long it takes to see the payment after Adobe shows "Transaction Completed" from their website?

Still no payment today.

Title: Re: Payment made but not received
Post by: Her Ugliness on August 25, 2023, 12:55

Quote from: Orchidpoet on August 25, 2023, 10:32

Does anyone know how to contact Adobe?

Their contact mail for contributors is contributor-support@adobe.com
I don't know how good they are with replying though, luckily never had to contact them myself so far.

Title: Re: Payment made but not received
Post by: MatHayward on August 25, 2023, 17:31

Quote from: Orchidpoet on August 25, 2023, 10:32

Does anyone know how to contact Adobe?

Does anyone know how long it takes to see the payment after Adobe shows "Transaction Completed" from their website?

Still no payment today.

I recommend you contact your payment provider first to make sure that your account is in good working order. If there is a problem with your payment provider account, the payment will likely be rejected and added back into your contributor account balance. You'll need to resolve any issues with your payment provider account and then re-submit a new payment request.

Thanks,

Mat

Title: Re: Payment made but not received
Post by: Orchidpoet on August 25, 2023, 19:30

Quote from: MatHayward on August 25, 2023, 17:31

Quote from: Orchidpoet on August 25, 2023, 10:32

Does anyone know how to contact Adobe?

Does anyone know how long it takes to see the payment after Adobe shows "Transaction Completed" from their website?

Still no payment today.

I recommend you contact your payment provider first to make sure that your account is in good working order. If there is a problem with your payment provider account, the payment will likely be rejected and added back into your contributor account balance. You'll need to resolve any issues with your payment provider account and then re-submit a new payment request.

Thanks,

Mat

Hi Mat,

Thanks for your attention. The payment arrived this afternoon.

There is no issues with my account providers as I receive payments often from various agencies. It looks like that it will need 3 days to reach the payment provider.