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Author Topic: Portfolio on Dollar Photo Club even after opting out  (Read 28006 times)

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« Reply #75 on: May 27, 2015, 00:27 »
+8
I am surprised this thread is going on for 3 pages and no word from Matt or anybody at FT. 

Hellooooo out there.....?   Contributors should have an explanation of this!


« Reply #76 on: May 27, 2015, 00:34 »
+8
I am surprised this thread is going on for 3 pages and no word from Matt or anybody at FT. 

Hellooooo out there.....?   Contributors should have an explanation of this!
I'm not surprised at all.
I have just sent an email to support at DPC stating that I consider their action in offering my portfolio for sale to be a breach of contract with their parent company and a breach of copyright and to remove my images immediately.
Couldn't do any harm if everyone did the same even if it doesn't do any good.

Semmick Photo

« Reply #77 on: May 27, 2015, 01:27 »
+7
Baldrick is right. I  was booted off of fotolia for contacting the EU and trying to damage the company. Anyone here taking action against fotolia will get booted.

« Reply #78 on: May 27, 2015, 02:32 »
+2
Looks like my port is gone from DPC now.

CaptureLightUK

  • www.capturelight.co.uk

« Reply #79 on: May 27, 2015, 02:36 »
+4
I was just in the middle of typing an email to them and thought I would check.

It would seem that mine has been removed as well.

It would have been interesting to compare the total number of images on DPC between yesterday and today!

« Reply #80 on: May 27, 2015, 02:39 »
+3
Looks like my port is gone from DPC now.

Same for me, can't find any images of mine on DPC anymore.

« Reply #81 on: May 27, 2015, 02:55 »
+14
For Fotolia to correct this within hours and without any explanation or resistance suggests to me that they are shyting themselves over being caught. (And they've done it right in the middle of the night in the US, too. How often does that happen? Could my mention of the FBI four hours earlier have something to do with it?)

The question is, is everybody just going to forget what they did? Or is something going to be done about it? Is it acceptable for a company to get away with behaving like this (and, no doubt, they will shrug and say it was a mistake by a computer or something like that - and if you believe that you'll beleive anything)? It's up to those of you who still have your portfolios there.
« Last Edit: May 27, 2015, 02:58 by BaldricksTrousers »

« Reply #82 on: May 27, 2015, 03:01 »
+8
As much as I dislike FT as a company and their repeatedly proven anti-contributor behavior, in this case I would not rule out that it was simply an IT bug they only discovered after we made it public.

Things like that do happen.

But I am still waiting for an official explanation from them (which should include an apology and compensation for all files that were sold on DPC while they should have been opted out).

« Reply #83 on: May 27, 2015, 03:01 »
+5
Mine are gone as well!

I do think it is good that they react very fast, this is different to what I am used to from istock, where they promise something will get done and five months later you are still waiting. At least on Fotolia the IT people are actually in control over their own site.

But we have to keep paying attention, it is obvious that in a few months they might try this again.

Or be prepared that they change their user agreement and make DPC compulsary. But if they do, then I would have to change what I offer there, it will then only be content suitable for DPC, not Fotolia.

There is so much more they could do with Fotolia, it is sad if they keep scaring people away. With all the people already not uploading to istock, if Fotolia gets ignored as well, we will be left with only SS.


Semmick Photo

« Reply #84 on: May 27, 2015, 03:02 »
+1
Good that they deleted the portfolios. Did anyone check the total number of files and is it dropping now? Also, even if the files were removed, they still committed a copyright violation. I cant believe Adobe condones this. Maybe Adobe ordered FT to correct the situation asap?

« Reply #85 on: May 27, 2015, 03:11 »
+1
I cant believe Adobe condones this. Maybe Adobe ordered FT to correct the situation asap?

That could well be right. But there was one other time there was an instant change to their site - that was when they were caught out paying people less than everybody thought they were paying due to their decision at some point to put imaginary values on the credits. The line on their website defining the credit as having a fixed cash value rapidly vanished after the discrepancy was pointed out. It will be in the archives here, on the thread about the different rates they pay depending on which currency they choose to use.
So they have a track record of rapidly removing evidence of questionable behaviour even without the intervention of a reputable company.

CaptureLightUK

  • www.capturelight.co.uk

« Reply #86 on: May 27, 2015, 03:23 »
+5
I sent this:

WITHOUT PREJUDICE.

I have only been a contributor for a few weeks and in all that time I have ensured that the option to sell my files on DPC was switched to OFF.

I have now been made aware that my entire portfolio is currently for sale on that site.

Although I am no lawyer, I would suggest that this is at least a breach of contract and at worst a breach of my copyright.

I now need to consider my next action and would request an explanation as to why this has happened.

Please respond to this message as a matter of legal urgency.

Thank you


and just got this back:

Hi Ralph,

This was a bug within the search engine. Customers were not actually able to download the images
and the bug lasted only 1 day. Opted out contributors are still and have remained opted out the whole time.

Sorry for the confusion.

Kind Regards,

Fotolia EU


I must admit I didn't try and download any of the images. 

This message took about 30 minutes so they were pretty quick to respond.

« Reply #87 on: May 27, 2015, 03:31 »
+8


This was a bug within the search engine. Customers were not actually able to download the images
and the bug lasted only 1 day. Opted out contributors are still and have remained opted out the whole time.
Fotolia EU


That's a defence that is hard to challenge. How credible it is is another matter.

« Reply #88 on: May 27, 2015, 03:37 »
+2
But we have to keep paying attention, it is obvious that in a few months they might try this again.

Or be prepared that they change their user agreement and make DPC compulsary. But if they do, then I would have to change what I offer there, it will then only be content suitable for DPC, not Fotolia.

Content suitable for DPC - that would be very very few files.

« Reply #89 on: May 27, 2015, 03:40 »
0
ALL gone.
Nice.
But I still did not find OPT OUT option.
Anybody?

fotorob

  • I am a professional stock photographer

« Reply #90 on: May 27, 2015, 04:18 »
0
I've sent mail as well.

BTW, is there a way to see "rejected" or something files?
Uploaded contents
    1,764
Validated contents
    1,677

Where are the missing files?

Sean,
go to "My files" and on top click on the monitor icon and choose "show rejected files" (or similar, I don't know the exact english wording, since I use the German site)

« Reply #91 on: May 27, 2015, 04:27 »
0
I opted out of the Dollar Photo Club over a year ago, but I've just noticed that my entire portfolio, including recent uploads, is available there.

I've checked my preferences and they are still set at "opt out".  I've sent them a message asking why this is, but it might be worth others checking to make sure their images aren't also showing on there.
Thanks Ruth for the information. I checked in DPC and to my dismay, my images are there. I have sent a mail to support asking them to remove them as in FT preferences, DPC is still showing correctly as opted out (OFF).
I checked just now and my images seemed to have been removed from DPC. My mail to support is still in queue for a response though.

CaptureLightUK

  • www.capturelight.co.uk

« Reply #92 on: May 27, 2015, 04:33 »
0
ALL gone.
Nice.
But I still did not find OPT OUT option.
Anybody?

Go to 'Contributor Area', click on 'My Preferences' on the left hand side.  You will see "Sell your files on DPC?" on the right.  Change the 'switch' to OFF.

 ;D

Noedelhap

  • www.colincramm.com

« Reply #93 on: May 27, 2015, 04:49 »
+4
I sent this:

WITHOUT PREJUDICE.

I have only been a contributor for a few weeks and in all that time I have ensured that the option to sell my files on DPC was switched to OFF.

I have now been made aware that my entire portfolio is currently for sale on that site.

Although I am no lawyer, I would suggest that this is at least a breach of contract and at worst a breach of my copyright.

I now need to consider my next action and would request an explanation as to why this has happened.

Please respond to this message as a matter of legal urgency.

Thank you


and just got this back:

Hi Ralph,

This was a bug within the search engine. Customers were not actually able to download the images
and the bug lasted only 1 day. Opted out contributors are still and have remained opted out the whole time.

Sorry for the confusion.

Kind Regards,

Fotolia EU


I must admit I didn't try and download any of the images. 

This message took about 30 minutes so they were pretty quick to respond.

I got this message as well. "Sorry for the confusion", as if it's a minor thing. We would have to take their word for it, that the images weren't downloadable, but my trust is long gone.

« Reply #94 on: May 27, 2015, 05:52 »
+2
I got a brief response from my email to DPC support simply stating that none of my images are available on DPC as per my settings on Fotolia.  No explaination or apology, just stating that they are not there as if that was always the case.


« Reply #95 on: May 27, 2015, 06:07 »
+4
Next time a similar thing happens, don't go public immediately.

First try to download the file which shouldn't be on DPC, document every step of the way, collect all the receipts, and if you successfully buy your asset from a place where it shouldn't be available, you saved yourself a lot of time and money in lawyers.
« Last Edit: May 27, 2015, 11:57 by spike »

« Reply #96 on: May 27, 2015, 06:29 »
0
ALL gone.
Nice.
But I still did not find OPT OUT option.
Anybody?

Go to 'Contributor Area', click on 'My Preferences' on the left hand side.  You will see "Sell your files on DPC?" on the right.  Change the 'switch' to OFF.

 ;D

TNX.
OFF is already long time.
 :)
« Last Edit: May 27, 2015, 07:54 by enstoker »

Semmick Photo

« Reply #97 on: May 27, 2015, 07:06 »
+1
I got a brief response from my email to DPC support simply stating that none of my images are available on DPC as per my settings on Fotolia.  No explaination or apology, just stating that they are not there as if that was always the case.t
show them a screenshot

« Reply #98 on: May 27, 2015, 07:14 »
+10
After the team's response I have removed all of my pics.

Shelma1

« Reply #99 on: May 27, 2015, 07:19 »
+9
My images now seem to have disappeared from DPC. I find it very hard to believe that "one day" was the same day we noticed what they were doing.


 

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