Author Topic: Positive adjustment to your Fotolia account (Read 13073 times)

fieldsphotos · « **on:** May 09, 2017, 09:19 »

Got this today:

Dear contributor,

We'd like to inform you that we added credits to your account today after discovering a technical issue that made it necessary to make a positive adjustment to your account. The underlying issue was limited in nature and has been fully resolved.

We take our commitments to our contributors very seriously. We sincerely apologize, appreciate your partnership, and look forward to seeing new content contributions from you. If you have any questions, please don’t hesitate to contact our Support team.

Anyone else, or was it just my account? I have zero idea how much was involved since I don't check my balances that often.

angelawaye · « **Reply #1 on:** May 09, 2017, 09:21 »

Yes, I just got the email. I'm not sure how much that means? At least it isn't an email from DT saying there has been a refund on your image ...

BigBubba · « **Reply #2 on:** May 09, 2017, 09:21 »

+29 credits in my case

Sent from my iPhone using Tapatalk

cathyslife · « **Reply #3 on:** May 09, 2017, 09:22 »

No, I just got one too. Unfortunately, I dont know what my balance was, so dont know how much was adjusted. Havent been able to find anything where it says.

cathyslife · « **Reply #4 on:** May 09, 2017, 09:23 »

Quote from: Liorpt on May 09, 2017, 09:21

+29 credits in my case

Sent from my iPhone using Tapatalk

Does it say somewhere in your account?

Pauws99 · « **Reply #5 on:** May 09, 2017, 09:23 »

Quote from: cathyslife on May 09, 2017, 09:22

No, I just got one too. Unfortunately, I dont know what my balance was, so dont know how much was adjusted. Havent been able to find anything where it says.

Nothing for me....YET I hope

increasingdifficulty · « **Reply #6 on:** May 09, 2017, 09:26 »

Quote from: cathyslife on May 09, 2017, 09:23

Does it say somewhere in your account?

Check "My Credits".

An extra video sale for me.

Stockmaan · « **Reply #7 on:** May 09, 2017, 09:27 »

Quote from: Pauws99 on May 09, 2017, 09:23

Quote from: cathyslife on May 09, 2017, 09:22
No, I just got one too. Unfortunately, I dont know what my balance was, so dont know how much was adjusted. Havent been able to find anything where it says.
Nothing for me....YET I hope

x2

Chichikov · « **Reply #8 on:** May 09, 2017, 09:27 »

I do not see any difference for the moment.
Probably they gave me $0.00001 more

cathyslife · « **Reply #9 on:** May 09, 2017, 09:29 »

Quote from: increasingdifficulty on May 09, 2017, 09:26

Quote from: cathyslife on May 09, 2017, 09:23
Does it say somewhere in your account?

Check "My Credits".

An extra video sale for me.

Thanks, found it. Less than a dollar for me, but at least it is to the positive and not a clawback. I'll take it!

angelawaye · « **Reply #10 on:** May 09, 2017, 09:33 »

$19 for me. That is nice.

AnS · « **Reply #11 on:** May 09, 2017, 09:36 »

Got the same e-mail and checked the "My credits" part, it's almost 10 credits for me, which is nice. I'm not sure when this technical issue occured, but my sales last week were less than usual, so it might be because of this missing credits. Whatever, nice message and apology from them, I'm glad.

Stockmaan · « **Reply #12 on:** May 09, 2017, 09:37 »

Quote from: angelawaye on May 09, 2017, 09:33

$19 for me. That is nice.

Congrats, here +8, happy too

Sean Locke Photography · « **Reply #13 on:** May 09, 2017, 09:37 »

Quote from: increasingdifficulty on May 09, 2017, 09:26

Quote from: cathyslife on May 09, 2017, 09:23
Does it say somewhere in your account?

Check "My Credits".

An extra video sale for me.

Thanks! I got $23 and change.

Monty-m-gue · « **Reply #14 on:** May 09, 2017, 09:42 »

positive adjustment here too. Thanks, Fotolia..!

Seems to me like FT are really working hard - in several respects - to take SS's place at the top table.

BigBubba · « **Reply #15 on:** May 09, 2017, 09:53 »

Quote from: cathyslife on May 09, 2017, 09:23

Quote from: Liorpt on May 09, 2017, 09:21
+29 credits in my case

Sent from my iPhone using Tapatalk

Does it say somewhere in your account?

It showed in the balance, but nothing in sales or statistics

Sent from my iPhone using Tapatalk

Dumc · « **Reply #16 on:** May 09, 2017, 09:54 »

+$5 here

lucagavagna · « **Reply #17 on:** May 09, 2017, 10:30 »

I got the mail but no credit were added

AnS · « **Reply #18 on:** May 09, 2017, 10:42 »

Quote from: lucagavagna on May 09, 2017, 10:30

I got the mail but no credit were added

Did you check the menu at the left? In the "MY CREDITS" part you can see all of your sales and transactions. It shows the date and says "Positive adjustment" and the credit added too.

spike · « **Reply #19 on:** May 09, 2017, 10:47 »

53$, nice!

Tyson Anderson · « **Reply #20 on:** May 09, 2017, 10:56 »

+5 Yay!

derek · « **Reply #21 on:** May 09, 2017, 11:03 »

Cheers! +23.

melastmohican · « **Reply #22 on:** May 09, 2017, 13:01 »

Does it mean somebody caught them cheating on contributors and they have to confess that it happened?

DallasP · « **Reply #23 on:** May 09, 2017, 13:16 »

Quote from: fieldsphotos on May 09, 2017, 09:19

Got this today:

Dear contributor,

We'd like to inform you that we added credits to your account today after discovering a technical issue that made it necessary to make a positive adjustment to your account. The underlying issue was limited in nature and has been fully resolved.

We take our commitments to our contributors very seriously. We sincerely apologize, appreciate your partnership, and look forward to seeing new content contributions from you. If you have any questions, please don’t hesitate to contact our Support team.

Anyone else, or was it just my account? I have zero idea how much was involved since I don't check my balances that often.

I log in almost every day and couldn't really see what the difference was. Figured they'd charged me too many for something. idk.

DallasP · « **Reply #24 on:** May 09, 2017, 13:17 »

Quote from: AnS on May 09, 2017, 10:42

Quote from: lucagavagna on May 09, 2017, 10:30
I got the mail but no credit were added

Did you check the menu at the left? In the "MY CREDITS" part you can see all of your sales and transactions. It shows the date and says "Positive adjustment" and the credit added too.

Oh, lol. +.28

It all helps I guess.

Fairplay · « **Reply #25 on:** May 09, 2017, 13:30 »

Quote from: lucagavagna on May 09, 2017, 10:30

I got the mail but no credit were added

Same here

Zero Talent · « **Reply #26 on:** May 09, 2017, 15:49 »

About $50 out of nowhere, here.

jamiehooper · « **Reply #27 on:** May 09, 2017, 16:16 »

$6.50 for me.

heywoody · « **Reply #28 on:** May 09, 2017, 16:40 »

Quote from: Sean Locke Photography on May 09, 2017, 09:37

Quote from: increasingdifficulty on May 09, 2017, 09:26
Quote from: cathyslife on May 09, 2017, 09:23
Does it say somewhere in your account?

Check "My Credits".

An extra video sale for me.

Thanks! I got $23 and change.

I just got change :-D

ferdinand · « **Reply #29 on:** May 10, 2017, 01:38 »

Quote from: Fairplay on May 09, 2017, 13:30

Quote from: lucagavagna on May 09, 2017, 10:30
I got the mail but no credit were added

Same here

same here too

ccbcc · « **Reply #30 on:** May 10, 2017, 02:25 »

$37.15 for me

Steveball · « **Reply #31 on:** May 10, 2017, 02:39 »

Received email but nothing yet, even though they stated '...we added credits to your account today'.

Noedelhap · « **Reply #32 on:** May 10, 2017, 02:50 »

At least it was a positive adjustment... 1.75 here.

panicAttack · « **Reply #33 on:** May 10, 2017, 03:22 »

i also got that positive email and about 4.50 or something more credits

i get those 0.18 credits often (even I am at 0.29 minimal) so maybe is something about that

MaZvone · « **Reply #34 on:** May 10, 2017, 04:10 »

25 for me.

sgoodwin4813 · « **Reply #35 on:** May 10, 2017, 06:59 »

$3.09 for me. Still no idea why, but I like that more than the usual negative adjustments at another site.

jcpjr · « **Reply #36 on:** May 10, 2017, 09:05 »

$4.31 here

Smilla · « **Reply #37 on:** May 10, 2017, 11:48 »

$8.98 can't complain :-)

HalfFull · « **Reply #38 on:** May 10, 2017, 13:59 »

Quote from: Steveball on May 10, 2017, 02:39

Received email but nothing yet, even though they stated '...we added credits to your account today'.

Happened to me but it has turned up today.... $49.

Minsc · « **Reply #39 on:** May 10, 2017, 18:10 »

Found it going through the credits list. It's a very nice surprise.

PigsInSpace · « **Reply #40 on:** May 10, 2017, 20:00 »

Quote from: increasingdifficulty on May 09, 2017, 09:26

Quote from: cathyslife on May 09, 2017, 09:23
Does it say somewhere in your account?

Check "My Credits".

An extra video sale for me.

Thanks. I never would've found it otherwise.

michaeldb · « **Reply #41 on:** May 10, 2017, 20:29 »

Exciting news: +15.03

cmexonat · « **Reply #42 on:** May 11, 2017, 11:45 »

Same here, +14 credits

Artist · « **Reply #43 on:** May 11, 2017, 11:48 »

Quote from: cmexonat on May 11, 2017, 11:45

Same here, +14 credits

Where to check it?

cmexonat · « **Reply #44 on:** May 11, 2017, 12:04 »

Quote from: Artist on May 11, 2017, 11:48

Where to check it?

Don't see it anywhere in reports. But I had zero credits as long as I withdraw my payout lately. So it was simple to check out in my case.

Chichikov · « **Reply #45 on:** May 13, 2017, 01:29 »

Quote from: increasingdifficulty on May 09, 2017, 09:26

Quote from: cathyslife on May 09, 2017, 09:23
Does it say somewhere in your account?

Check "My Credits".

An extra video sale for me.

Thank you, I did not look there.
So I get $ 2.07 more.

But what means Expiration 05-09-2018?
(They will take back the money at this date?

)

wordplanet · « **Reply #46 on:** May 15, 2017, 13:54 »

I check my account a couple times a week and saw the email just after I checked so I knew it was <$1 Still, rather be on the + side, though I was hoping for more!

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Author Topic: Positive adjustment to your Fotolia account (Read 13073 times)

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