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Author Topic: Problems with synchronization from Fotolia to Adobe Stock  (Read 601 times)

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« on: September 25, 2020, 14:38 »
0
Hi Everyone,

I have not logged into my fotolia account for years now. I just noticed that fotilia is now adobe stock.  ;D
Therefore, I tried to synchronize my fotolia account with adobe-stock. However, after providing my fotolia log-in data I just get a message saying that I should contact support. (The error message in german language: "Wenden Sie sich ber dieses Formular an das Team unseres Kundendiensts, um Untersttzung zu erhalten.")
Does anybody else have a similar problem? How do I contact adobe stock support without having an adobe id? Any ideas how to proceed?  :(

Thanks for your help  ;)
Gunnar


« Reply #1 on: September 25, 2020, 15:19 »
+1
There are a few other threads here like yours. I think you can use the email [email protected] to contact them via email to ask for assistance

Is this you?

https://stock.adobe.com/contributor/200745242/gunnar3000

If so, you might have a balance awaiting you :) In other words the portfolio migrated from Fotolia even though you weren't able to log in & check on things

« Reply #2 on: September 25, 2020, 16:01 »
+2
Hi Everyone,

I have not logged into my fotolia account for years now. I just noticed that fotilia is now adobe stock.  ;D
Therefore, I tried to synchronize my fotolia account with adobe-stock. However, after providing my fotolia log-in data I just get a message saying that I should contact support. (The error message in german language: "Wenden Sie sich ber dieses Formular an das Team unseres Kundendiensts, um Untersttzung zu erhalten.")
Does anybody else have a similar problem? How do I contact adobe stock support without having an adobe id? Any ideas how to proceed?  :(

Thanks for your help  ;)
Gunnar

Send me a direct email and I'll get you set up. I just checked your account, it's in good working order and you'll definitely want to do this asap.

email: [email protected]

-Mat


 

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