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Author Topic: Proper Way to Ask AS about a video rejection?  (Read 1249 times)

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« on: March 06, 2019, 08:47 »

Where is the proper link to enquire regarding a file rejection. In this case I did a number of green screen silhouettes and they were all rejected for "technical issues". A generic response, plus they were all accepted at SS. I need to know exactly what the perceived "technical issue" is so I can address it.



« Reply #1 on: March 06, 2019, 10:33 »
Here is a possible answer, not a solution... just an answer to your question :D :P

« Reply #2 on: April 05, 2019, 12:42 »
Rather than start a new topic for this I was wondering the same about images - the latest rejections I've had are nearly all rejections for "similars" and it is driving me nuts. (I used larger type because it gets lost with the photos otherwise)

I uploaded 18 illustrations (examples below) and had 3 accepted and 15 rejected. What I can't understand is that the rejection for "too similar" says that you can only upload 3 different color choices but the rejected files were very different designs and the similar ones were accepted!

Here are examples:
 I used a photo I took of tulips as a reference photo for 5 very different illustrations - I then did 5-6 color combos of each one - I uploaded 18 to Adobe (overkill, I admit, but their rejection rate was overkill as well IMHO)

This is the simple full color illustration made from the photo, which they accepted:

And one of the two silhouettes also accepted which I simply varied with a color overlay:

The rejected images (10 of which I uploaded to shutterstock and which they accepted) include different designs such as these:

(this one has already sold)

Here is a link to the "set" on shutterstock so you can see the other design variations I'm talking about:

I'd really appreciate input from someone who knows how to get them reconsidered and if I'm wrong let me know....
Can I ask for reconsideration somehow? I fear that if I upload them again they will be rejected as "similar" since all rejected images stay in my portfolio. Mat, please feel free to chime in! I'd like to have 3 of each of the other two designs in my portfolio - I think that is reasonable.

On Adobe before this "similars" obsession, and on other sites, I've often had series' with 5-10  images where 3 might be best-sellers on one site and 2 different ones on another, so it seems a shame to be limited to 3 in total because the other designs were simply made from the same reference photo. I have a lot of textures and backgrounds that I use for designs, and I worry that using the same reference will mean I can only use my own backgrounds for three images, when there are so many different possibilities.

Appreciate help with this. Thanks much!
« Last Edit: April 05, 2019, 13:33 by wordplanet »


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