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Author Topic: Refunded sale?  (Read 2885 times)

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« on: March 09, 2023, 11:45 »
+3
I've never seen this before in my sales overview: a little red "-" instead of a $ price. See attached screenshot.

Is this a refunded or cancelled sale or something? If so, since when does Adobe allow that?


« Reply #1 on: March 09, 2023, 13:52 »
+1
Same thing happened to me today, it was video. Custom "sale", earning blank.

Can Mat explain it?

« Reply #2 on: March 09, 2023, 14:15 »
0
Same.Video sale. Contacted support, still no answer

« Reply #3 on: March 09, 2023, 17:51 »
0
Same here.  Just a red "-".

« Reply #4 on: March 10, 2023, 11:15 »
+5
Same thing happened to me today, it was video. Custom "sale", earning blank.

Can Mat explain it?

We have identified the issue and are currently in the process of addressing it.

Thank you,

Mat Hayward

« Reply #5 on: March 15, 2023, 18:27 »
0
Same thing happened to me today, it was video. Custom "sale", earning blank.

Can Mat explain it?

We have identified the issue and are currently in the process of addressing it.

Thank you,

Mat Hayward

Thanks, can you shed any light on why it happened, and does it affect our earnings or is it just a visual glitch?

« Reply #6 on: March 30, 2023, 05:44 »
0
Any news on this, Mat?

« Reply #7 on: March 31, 2023, 03:20 »
0
I had 2.8$ credited for that video sale. No more details from support


 

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