MicrostockGroup

Agency Based Discussion => Adobe Stock => Topic started by: Noedelhap on March 09, 2023, 11:45

Title: Refunded sale?
Post by: Noedelhap on March 09, 2023, 11:45

I've never seen this before in my sales overview: a little red "-" instead of a $ price. See attached screenshot.

Is this a refunded or cancelled sale or something? If so, since when does Adobe allow that?

Title: Re: Refunded sale?
Post by: panicAttack on March 09, 2023, 13:52

Same thing happened to me today, it was video. Custom "sale", earning blank.

Can Mat explain it?

Title: Re: Refunded sale?
Post by: thx9000 on March 09, 2023, 14:15

Same.Video sale. Contacted support, still no answer

Title: Re: Refunded sale?
Post by: odesigns on March 09, 2023, 17:51

Same here.  Just a red "-".

Title: Re: Refunded sale?
Post by: MatHayward on March 10, 2023, 11:15

Quote from: panicAttack on March 09, 2023, 13:52

Same thing happened to me today, it was video. Custom "sale", earning blank.

Can Mat explain it?

We have identified the issue and are currently in the process of addressing it.

Thank you,

Mat Hayward

Title: Re: Refunded sale?
Post by: Noedelhap on March 15, 2023, 18:27

Quote from: MatHayward on March 10, 2023, 11:15

Quote from: panicAttack on March 09, 2023, 13:52

Same thing happened to me today, it was video. Custom "sale", earning blank.

Can Mat explain it?

We have identified the issue and are currently in the process of addressing it.

Thank you,

Mat Hayward

Thanks, can you shed any light on why it happened, and does it affect our earnings or is it just a visual glitch?

Title: Re: Refunded sale?
Post by: Noedelhap on March 30, 2023, 05:44

Any news on this, Mat?

Title: Re: Refunded sale?
Post by: thx9000 on March 31, 2023, 03:20

I had 2.8$ credited for that video sale. No more details from support