Author Topic: Signing in to Adobe Stock to Get Specific Technical Reason for Video Rejection (Read 2781 times)

wds · « **on:** March 08, 2017, 09:15 »

I have a Fotolia contributor account and tried to sign into Adobe Stock for the first time with my Fotolia ID and password and it did not work.
What do I do?

I need to sign in to Adobe, because it seems to be the only way to find out what the "Technical Error" was in my video submission

wds · « **Reply #1 on:** March 08, 2017, 09:31 »

Okay, I managed to log in to Adobe Stock, but there was no specific reason for the video file technical rejection; just a laundry list of possiblities....is it really that much work for an inspector to type a few words as to specifically what is wrong?!? If it is an automated response, the software by definition "knows" why the file was rejected and should put the specific technical reason in the rejection notice...Very disappointing and non-contributor focused!

Luka · « **Reply #2 on:** March 08, 2017, 15:58 »

Quote from: wds on March 08, 2017, 09:31

Okay, I managed to log in to Adobe Stock, but there was no specific reason for the video file technical rejection; just a laundry list of possiblities....is it really that much work for an inspector to type a few words as to specifically what is wrong?!? If it is an automated response, the software by definition "knows" why the file was rejected and should put the specific technical reason in the rejection notice...Very disappointing and non-contributor focused!

try to re-upload it. They have rejected me also a few images for technical issue (standard message). I upload them again and they were accepted. It is possible to not be a problem with your video, but with their uploading system.

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Author Topic: Signing in to Adobe Stock to Get Specific Technical Reason for Video Rejection (Read 2781 times)

wds

wds

Luka

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