Author Topic: Slow Payments from Fotolia . . . again (Read 16620 times)

Tomboy2290 · « **on:** December 19, 2010, 15:28 »

I've been waiting almost three weeks for a payment (requested 30th Nov) I know they are slow at times but this is the longest I've ever waited. I did email support with a query but no reply as of yet. Anyone else waiting three weeks or more for their money?

Eireann · « **Reply #1 on:** December 19, 2010, 15:43 »

Good to know I'm not the only one

Requested payment (PayPal) on the 3-rd of December.
No money yet, no support ticket sent.
Well, I guess this delay has something to do with the holidays season. But that's why I asked for payment in the first place ... So many gifts to buy and never enough money

ibogdan · « **Reply #2 on:** December 19, 2010, 16:11 »

A friend of mine is waiting sice December 1st

Tomboy2290 · « **Reply #3 on:** December 19, 2010, 16:35 »

ah . . . thanks for the replies, helpful to know I'm not the only one . . . and yes it is annoying because the money would be very handy for xmas expenses. Sales have been really good at FT this month and I have even more money sitting there that I can't access . . . three weeks is way too long.

leaf · « **Reply #4 on:** December 19, 2010, 17:03 »

Yep, waiting for Dec 1st request here too.

Tomboy2290 · « **Reply #5 on:** December 19, 2010, 17:50 »

hmmm perhaps a lot of people have requested payout for christmas spending and they are having problems with that

. . . shouldn't be so though

leremy · « **Reply #6 on:** December 19, 2010, 20:32 »

Similar problem for me.
Have been requesting since 1st Dec. No payment yet.
Dropped them an email about this, they said they will look into it.

disorderly · « **Reply #7 on:** December 19, 2010, 21:38 »

Odd. As usual, I requested payment the evening of the 30th my time (December 1st theirs), and I had the money on the 3rd. They've been consistently prompt with me, averaging around a week to pay off.

Tomboy2290 · « **Reply #8 on:** December 19, 2010, 21:43 »

Quote from: disorderly on December 19, 2010, 21:38

Odd. As usual, I requested payment the evening of the 30th my time (December 1st theirs), and I had the money on the 3rd. They've been consistently prompt with me, averaging around a week to pay off.

Usually they are for me too, I wonder what the problem is then

btw do you get payed through paypal?

cthoman · « **Reply #9 on:** December 20, 2010, 02:20 »

Quote from: disorderly on December 19, 2010, 21:38

Odd. As usual, I requested payment the evening of the 30th my time (December 1st theirs), and I had the money on the 3rd. They've been consistently prompt with me, averaging around a week to pay off.

Same here. I requested it on the 1st and received it on the 3rd.

Danicek · « **Reply #10 on:** December 20, 2010, 02:28 »

Requested on 1st and still waiting.

diego_cervo · « **Reply #11 on:** December 20, 2010, 03:41 »

add me to the queue. I requested payment on the 1st of December

Karimala · « **Reply #12 on:** December 20, 2010, 04:04 »

Weird...I've already received two payments this month.

Maui · « **Reply #13 on:** December 20, 2010, 05:02 »

I requested it on the 1st and received it on the 16th.

Kone · « **Reply #14 on:** December 20, 2010, 08:55 »

Quote from: diego_cervo on December 20, 2010, 03:41

add me to the queue. I requested payment on the 1st of December

+ 1

gostwyck · « **Reply #15 on:** December 20, 2010, 09:03 »

My guess is that the currency you are paid in dicates the office that administers your payment. I last requested on the 12th and received it on the 17th (GBP).

Tomboy2290 · « **Reply #16 on:** December 20, 2010, 15:16 »

Got this reply from FT support . . .

Hi,
We apologize for the delay. We have forwarded your request to our payment department for review. Please note that during the holiday season there is a high volume of conversion requests and they are working as hard as they can to process all of these requests.

Kind regards,

Fotolia Team U.S

helix7 · « **Reply #17 on:** December 20, 2010, 20:11 »

You guys are gonna hate me. I submitted a request today, and got it in my PayPal account today. No idea how or why, but I'm not complaining.

Tomboy2290 · « **Reply #18 on:** December 20, 2010, 20:59 »

Quote from: helix7 on December 20, 2010, 20:11

You guys are gonna hate me. I submitted a request today, and got it in my PayPal account today. No idea how or why, but I'm not complaining.

$:-\$ are you paid in US dollars?

helix7 · « **Reply #19 on:** December 20, 2010, 21:20 »

Yep.

Tomboy2290 · « **Reply #20 on:** December 21, 2010, 00:44 »

Quote from: helix7 on December 20, 2010, 21:20

Yep.

Great for you, sux for us $:-\$

leaf · « **Reply #21 on:** December 21, 2010, 07:04 »

Quote from: helix7 on December 20, 2010, 20:11

You guys are gonna hate me. I submitted a request today, and got it in my PayPal account today. No idea how or why, but I'm not complaining.

haha.. very strange

... still waiting from the 1st.

Eireann · « **Reply #22 on:** December 21, 2010, 09:02 »

PayPal - US Dollars here too.
But unlike Helix, I'm still waiting ... (3-rd of December).
I've never been lucky

Sandralise · « **Reply #23 on:** December 21, 2010, 11:12 »

I'm also still waiting from the 1st of December. Very strange.
I can't remember this ever happening before for me.

Karimala · « **Reply #24 on:** December 21, 2010, 14:27 »

Quote from: Karimala on December 20, 2010, 04:04

Weird...I've already received two payments this month.

I'm in the US, too. However, I went through the very same delayed payment issue for several months earlier this year when no one else seemed to be having a problem. Am I now one of only a handful getting paid on time?

Tomboy2290 · « **Reply #25 on:** December 21, 2010, 15:04 »

Quote from: Karimala on December 21, 2010, 14:27

Quote from: Karimala on December 20, 2010, 04:04
Weird...I've already received two payments this month.

I'm in the US, too. However, I went through the very same delayed payment issue for several months earlier this year when no one else seemed to be having a problem. Am I now one of only a handful getting paid on time?

Several months Karimala? You weren't paid for several months?

Karimala · « **Reply #26 on:** December 21, 2010, 16:29 »

Quote from: Tomboy2290 on December 21, 2010, 15:04

Quote from: Karimala on December 21, 2010, 14:27
Quote from: Karimala on December 20, 2010, 04:04
Weird...I've already received two payments this month.

I'm in the US, too. However, I went through the very same delayed payment issue for several months earlier this year when no one else seemed to be having a problem. Am I now one of only a handful getting paid on time?

Several months Karimala? You weren't paid for several months?

Oops...LOL No. What I meant to say was for several months I was getting paid every 2-3 weeks instead of within a week.

arquiplay77 · « **Reply #27 on:** December 21, 2010, 18:25 »

i am too waiting since dec 1st. Always request the 1st of each month and usually is paid within a week.

Tomboy2290 · « **Reply #28 on:** December 21, 2010, 19:02 »

Well I am feeling a little better not to be the only one . . . but not much!

I'm pretty annoyed because I suspect this might be a tactic to manage their cash flow? Because if you are still waiting for a payout you are locked out of requesting anymore money until you are paid . . . sales are booming and my money is piling up untouchable.

mardem · « **Reply #29 on:** December 22, 2010, 14:32 »

Im from 1st December also.

THANK YOU CHAD AND FOTOLIA. Merry FUC****G CHRISTMAS WITHOUT MONEY AND GIFTS! YOU ARE MY NR ONE AND SPECIAL.

Tomboy2290 · « **Reply #30 on:** December 22, 2010, 15:11 »

Still nothing . . .

Eireann · « **Reply #31 on:** December 23, 2010, 05:34 »

Still nothing ...
And it's too late for Christmas gifts anyway. Only one day left ... too late.

Sandralise · « **Reply #32 on:** December 23, 2010, 10:56 »

Still nothing and veeeery disappointed with FT!!!
I noticed in the the FT forum that hardly anyone is complaining or it's because have most have been paid.

sc · « **Reply #33 on:** December 23, 2010, 11:00 »

Weird - I requested payment on the 16th and got it on the 20th.

arquiplay77 · « **Reply #34 on:** December 23, 2010, 11:33 »

I have contacted suport and they said: (Translated from spain by me)

We apologize for the dalate. Unfortunately because to the grat volume of petitions with the chrismas nearby our payment dept. is quite busy but making all they can to finish them as soon as possible. We ask you for a little more time please. Your payment will be made ASAP.

Tomboy2290 · « **Reply #35 on:** December 23, 2010, 17:57 »

Quote from: arquiplay77 on December 23, 2010, 11:33

I have contacted suport and they said: (Translated from spain by me)

We apologize for the dalate. Unfortunately because to the grat volume of petitions with the chrismas nearby our payment dept. is quite busy but making all they can to finish them as soon as possible. We ask you for a little more time please. Your payment will be made ASAP.

That's the same reply I got but going by what others are saying (that they got paid as normal) that excuse doesn't stand up . . .

Karimala · « **Reply #36 on:** December 23, 2010, 23:51 »

Wow...I requested my third payment this month only a few hours ago, and it just arrived! And everyone else is still waiting? That's just weird.

Tomboy2290 · « **Reply #37 on:** December 24, 2010, 03:32 »

My payment has come through at last, hope everyone else got theirs, Happy Christmas!

leaf · « **Reply #38 on:** December 24, 2010, 04:56 »

yep, same here. Requested (US$) on the 1st, and just got paid today. Hope others who have been waiting get paid soon as well.

sam100 · « **Reply #39 on:** December 24, 2010, 08:24 »

Still waiting....

Kone · « **Reply #40 on:** December 24, 2010, 08:58 »

Quote from: patrick1958 on December 24, 2010, 08:24

Still waiting....

I just got my payment today...so cheer up guys it is comming.

lisafx · « **Reply #41 on:** December 24, 2010, 09:54 »

I just got a payout today too. I think they must have been working to get everyone paid out before Christmas.

Probably there will be another payout before the end of the year, if I were to guess. Just to get the accounting ducks in a row.

Hope everyone who's waiting gets theirs in the next few hours.

donding · « **Reply #42 on:** December 24, 2010, 11:02 »

I'm no longer with Fotolia, but it will be interesting to see how they handle the tax situation. Don't know if they changed their policy but with their withholding of taxes on some they will need to pay out what is owed by the end of the year rather you have met payout or not.

arquiplay77 · « **Reply #43 on:** December 24, 2010, 12:58 »

Yes, mine is here too. Hope next month doesné take so long.

melking · « **Reply #44 on:** December 24, 2010, 14:10 »

I got my payout today as well!! took 24 days!

fritz · « **Reply #45 on:** December 25, 2010, 17:23 »

Still waiting.......
Probably will get next year.

Tomboy2290 · « **Reply #46 on:** December 25, 2010, 22:33 »

Requested another payout. Let's see how long this one takes

Sandralise · « **Reply #47 on:** December 25, 2010, 23:02 »

Received my payment Friday the 24th!!

djpadavona · « **Reply #48 on:** December 27, 2010, 04:10 »

I don't request payments very often at Fotolia.

I've never sold jack there. I really don't know why, I feel like I do pretty well for myself, for being part of the long tail. Seriously I've made more at BigStock since November 1st than I have at Fotolia. I just don't get it.

Dreamstime 7x Fotolia this month
iStock 17x Fotolia this month
Shutterstock 18x Fotolia

I had similar figures there in my prior non-exclusive days. And yes I do rank my keywords for them, although I will likely stop wasting time with that aspect since I never get sales anyhow.

MikLav · « **Reply #49 on:** December 27, 2010, 06:59 »

requested 13-Dec, got it today the 27th. 2 weeks isn't too unusual...

sam100 · « **Reply #50 on:** December 27, 2010, 07:44 »

Today also.

diego_cervo · « **Reply #51 on:** December 27, 2010, 11:41 »

got it today! I requested it on the 1st of december.

HughStoneIan · « **Reply #52 on:** January 10, 2011, 12:43 »

This is absolutely weird, although I'm not complaining at all. I requested my Paypal payment from FT yesterday afternoon and received it this morning. WOW! Probably an isolated incident, but thought I would make it known anyway. Lately I've been waiting at least two weeks. Maybe they're allowing more money in the budget since it's the first of the year.??

luissantos84 · « **Reply #53 on:** January 10, 2011, 15:25 »

Quote from: HughStoneIan on January 10, 2011, 12:43

This is absolutely weird, although I'm not complaining at all. I requested my Paypal payment from FT yesterday afternoon and received it this morning. WOW! Probably an isolated incident, but thought I would make it known anyway. Lately I've been waiting at least two weeks. Maybe they're allowing more money in the budget since it's the first of the year.??

I have one pending from the end of Dec

Tomboy2290 · « **Reply #54 on:** January 10, 2011, 18:48 »

Yep I requested again on the 26th December . . . two weeks ago . . . nothing yet. Last time it took almost 4 weeks, I don't understand how some people can get their money in 24 hrs while others wait a month. Very unfair. Heh, in the end I suppose we just have to be grateful we get paid at all $:-\$

luissantos84 · « **Reply #55 on:** January 10, 2011, 19:31 »

Quote from: Tomboy2290 on January 10, 2011, 18:48

Yep I requested again on the 26th December . . . two weeks ago . . . nothing yet. Last time it took almost 4 weeks, I don't understand how some people can get their money in 24 hrs while others wait a month. Very unfair. Heh, in the end I suppose we just have to be grateful we get paid at all $:-\$

it is the first time I wait more than 3 or 4 days.. almost 2 weeks for now

Tomboy2290 · « **Reply #56 on:** January 15, 2011, 00:51 »

grrrrrr . . . STILL waiting for my money requested 26 Dec.

Surely they can't use the 'holiday rush' as an excuse for the delay this time. Maybe it's a little over dramatic of me but I feel as though my trust is being abused here especially as some people are apparently being paid quite quickly. Come on FT. What's the deal?

lisafx · « **Reply #57 on:** January 15, 2011, 13:30 »

Have you contacted their customer service? This sounds like an unusually long time.

Tomboy2290 · « **Reply #58 on:** January 15, 2011, 15:47 »

Quote from: lisafx on January 15, 2011, 13:30

Have you contacted their customer service? This sounds like an unusually long time.

Not yet, not this time Lisa. I did contact support last month after waiting three weeks and the reply was that they were very busy processing payouts prior to the holidays. Some others received the same reply. Eventually we were paid after waiting four weeks. Seems like we are going to get the same deal this time round.
Having to wait a month is really quite rude, especially since other people are getting paid in good time . . .

ibogdan · « **Reply #59 on:** January 15, 2011, 18:52 »

I'm also waiting for a payment requested on 29th of December. I wrote them an email yesterday but so far they didn't bother to answer.
Next week is my birthday, I'm sure they want to surprise me and send me my money!

luissantos84 · « **Reply #60 on:** January 15, 2011, 19:01 »

Quote from: ibogdan on January 15, 2011, 18:52

I'm also waiting for a payment requested on 29th of December. I wrote them an email yesterday but so far they didn't bother to answer.
Next week is my birthday, I'm sure they want to surprise me and send me my money!

same day here, got a pretty good reply from them actualy, very polite and communicative (not usual) but nothing yet on paypal

melking · « **Reply #61 on:** January 18, 2011, 15:26 »

Ya I am waiting for my payout again this month

Tomboy2290 · « **Reply #62 on:** January 19, 2011, 15:21 »

Quote from: melking on January 18, 2011, 15:26

Ya I am waiting for my payout again this month

Mine came through two days ago. So it took a little over three weeks this time I think. I hope this is not the new norm

Perry · « **Reply #63 on:** January 20, 2011, 06:32 »

They don't pay in time, and now they are cutting the royalties. Fotolia became my #2 on my "Which sites I'd like to suddenly disappear" list. (#1 is still iStock)

Suggestion: Wouldn't it be nice if there was a "karma list" also on this site? You could vote how much you "like" each site (not counting total $ at all) The scale could go from -5 (intense hate) trough 0 (neutral) to 5 (Woo-yay love)