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I tried access to my account as contributor (with fotolia credentials). A message told me that I must have to reset my password due an anomalous traffic around my account. they send me a link. Password resetted. New access with new password and they show me a form were I must insert my birth date; I did and the page told me: Access denied "You are not elegible to use this product or service due to the Service Usage Requirements". I can in Fotolia but i can't in Adobe Stock?Anybody can help me?Thank in advance
Quote from: Dog-maDe-sign on November 06, 2017, 08:06I tried access to my account as contributor (with fotolia credentials). A message told me that I must have to reset my password due an anomalous traffic around my account. they send me a link. Password resetted. New access with new password and they show me a form were I must insert my birth date; I did and the page told me: Access denied "You are not elegible to use this product or service due to the Service Usage Requirements". I can in Fotolia but i can't in Adobe Stock?Anybody can help me?Thank in advancePlease submit a support ticket so we can look into this for you. If you can't access the portal at all to click the contact us page you can email contributor-support@adobe.com-Mat
Did you put your correct birth date and month, but forget to change the year from 2017. It's an easy mistake to make and the system would assume you're under 18. Probably not, but just thinking of potential reasons why you'd get such a message.
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