Author Topic: Strange problem to access in Adobe Stock (contributor side) (Read 4130 times)

Dog-maDe-sign · « **on:** November 06, 2017, 08:06 »

I tried access to my account as contributor (with fotolia credentials). A message told me that I must have to reset my password due an anomalous traffic around my account. they send me a link. Password resetted. New access with new password and they show me a form were I must insert my birth date; I did and the page told me: Access denied "You are not elegible to use this product or service due to the Service Usage Requirements".
I can in Fotolia but i can't in Adobe Stock?

Anybody can help me?
Thank in advance

Hannafate · « **Reply #1 on:** November 06, 2017, 09:39 »

How old are you?

Dog-maDe-sign · « **Reply #2 on:** November 06, 2017, 09:55 »

56. I think I'm old enough.

fotorob · « **Reply #3 on:** November 06, 2017, 12:10 »

Did you ask the Adobe Stock support staff?

SpaceStockFootage · « **Reply #5 on:** November 06, 2017, 23:24 »

Did you put your correct birth date and month, but forget to change the year from 2017. It's an easy mistake to make and the system would assume you're under 18. Probably not, but just thinking of potential reasons why you'd get such a message.

Dog-maDe-sign · « **Reply #6 on:** November 07, 2017, 16:52 »

Quote from: MatHayward on November 06, 2017, 12:15

Quote from: Dog-maDe-sign on November 06, 2017, 08:06
I tried access to my account as contributor (with fotolia credentials). A message told me that I must have to reset my password due an anomalous traffic around my account. they send me a link. Password resetted. New access with new password and they show me a form were I must insert my birth date; I did and the page told me: Access denied "You are not elegible to use this product or service due to the Service Usage Requirements".
I can in Fotolia but i can't in Adobe Stock?
Anybody can help me?
Thank in advance

Please submit a support ticket so we can look into this for you. If you can't access the portal at all to click the contact us page you can email [email protected]

-Mat

Thank you Matt, as soon as possible I will try to do it. Unfortunately my english is not good enough to talk about problems like this. Do you know if exist an Adobe Stock contributor support that speak italian?

Meantime I wrote to the italian team of Fotolia but they did not could help me.

Thank you again
Giorgio

Dog-maDe-sign · « **Reply #7 on:** November 07, 2017, 17:15 »

Quote from: SpaceStockFootage on November 06, 2017, 23:24

Did you put your correct birth date and month, but forget to change the year from 2017. It's an easy mistake to make and the system would assume you're under 18. Probably not, but just thinking of potential reasons why you'd get such a message.

Yes, highly probably you got reason: should I get did a mistake with the year of birth date.