MicrostockGroup

Agency Based Discussion => Adobe Stock => Topic started by: LouisPhotos on December 11, 2018, 09:15

Title: subscription sell 0.27 Credits
Post by: LouisPhotos on December 11, 2018, 09:15
subscription sell 0.27 Credits what happen ? something have change.
Title: Re: subscription sell 0.27 Credits
Post by: LouisPhotos on December 11, 2018, 09:32
3 photos sell since the beginning of the day with this price :( looking bad
Title: Re: subscription sell 0.27 Credits
Post by: fotorob on December 11, 2018, 09:36
Same here, starting around 13:55h (German time)...
Title: Re: subscription sell 0.27 Credits
Post by: Stockmaan on December 11, 2018, 09:38
You guys are lucky I am emerald and my sales are very rare from Friday. This is very strange. Never happened before. And now I sell one 0.27 sub?!

Title: Re: subscription sell 0.27 Credits
Post by: fotorob on December 11, 2018, 09:40
It might have something to do with this, though I did not get that email (but I know somebody who did as well):
http://www.microstockgroup.com/fotolia-com/how-to-contact-adobe-as-a-contributor/msg0/?topicseen#new (http://www.microstockgroup.com/fotolia-com/how-to-contact-adobe-as-a-contributor/msg0/?topicseen#new)
Title: Re: subscription sell 0.27 Credits
Post by: Stockmaan on December 11, 2018, 09:46
It might have something to do with this, though I did not get that email (but I know somebody who did as well):
[url]http://www.microstockgroup.com/fotolia-com/how-to-contact-adobe-as-a-contributor/msg0/?topicseen#new[/url] ([url]http://www.microstockgroup.com/fotolia-com/how-to-contact-adobe-as-a-contributor/msg0/?topicseen#new[/url])



Hmmm yes. 0.38$/ * 70% = 0.266 $/...

I got this email, I solve this, I updated my tax form and is validated. Don't understand nothing more.
Title: Re: subscription sell 0.27 Credits
Post by: LouisPhotos on December 11, 2018, 09:48
my Expiration date 12-31-2019 . noting about this !
Title: Re: subscription sell 0.27 Credits
Post by: Lev on December 11, 2018, 11:08
Same here. Tax form is valid till December 2019.
Title: Re: subscription sell 0.27 Credits
Post by: Not Today on December 11, 2018, 11:13
Minimum payout changed from the 24th of September 2018 and should be 0.33 USD for subscriptions.

It could be the currency conversion if you're not paid in USD..

More info here: https://helpx.adobe.com/uk/stock/contributor/help/royalty-details.html
Title: Re: subscription sell 0.27 Credits
Post by: Dumc on December 11, 2018, 11:19
I have same problems. Something is wrong with tax witholding. Go to "#My credits" and you'll see. I  get 5% ( Tax treaty with my country) less  but now its 30%.

This must be some glitch.

Ok, one sale was ok (5% witholding), two were 30% tax witholding. There must be something wrong here. For 0,99 US sale I get 0,94, and  today I got 0,69. Something is wrong here
Title: Re: subscription sell 0.27 Credits
Post by: LouisPhotos on December 11, 2018, 11:32
i have this : Withholding
Image sold with subscription
200432572
-0.12
Title: Re: subscription sell 0.27 Credits
Post by: Stockmaan on December 11, 2018, 11:33
I have same problems. Something is wrong with tax witholding. Go to "#My credits" and you'll see. I  get 5% ( Tax treaty with my country) less  but now its 30%.

This must be some glitch.

Ok, one sale was ok (5% witholding), two were 30% tax witholding. There must be something wrong here. For 0,99 US sale I get 0,94, and  today I got 0,69. Something is wrong here

Me too!
Title: Re: subscription sell 0.27 Credits
Post by: Stockmaan on December 11, 2018, 11:42
I have same problems. Something is wrong with tax witholding. Go to "#My credits" and you'll see. I  get 5% ( Tax treaty with my country) less  but now its 30%.

This must be some glitch.

Ok, one sale was ok (5% witholding), two were 30% tax witholding. There must be something wrong here. For 0,99 US sale I get 0,94, and  today I got 0,69. Something is wrong here

Me too!

Yesterday I got email from Adobe that my tax form has been validated and that I am not subject to automatic tax withholding at the highest rate on all Adobe Stock income ...

But today I see that I am :/. Never happened this before. Hope I got some answers form contributor support.


Title: Re: subscription sell 0.27 Credits
Post by: dirkr on December 11, 2018, 11:45
Seems to be a general problem, this morning everything was fine, from the afternoon on each sale has 30% deducted.
I have sent a message to Fotolia Support, let's see what comes up.
Title: Re: subscription sell 0.27 Credits
Post by: davidbautista on December 11, 2018, 11:50
Where do you see the withholding?

Enviado desde mi ALP-L29 mediante Tapatalk

Title: Re: subscription sell 0.27 Credits
Post by: Stockmaan on December 11, 2018, 11:52
Seems to be a general problem, this morning everything was fine, from the afternoon on each sale has 30% deducted.
I have sent a message to Fotolia Support, let's see what comes up.

I have sent one message to Adobe contributor support team yesterday and two today. I have live chat with adobe team, but they can't help me with this. I need to wait for answers.
Title: Re: subscription sell 0.27 Credits
Post by: eyewave on December 11, 2018, 11:53
Same here, 30% withholding since 15:56 CET today. MUST be a glitch. Maybe Mat can comment?
Title: Re: subscription sell 0.27 Credits
Post by: Fairplay on December 11, 2018, 12:26
Where do you see the withholding?

Enviado desde mi ALP-L29 mediante Tapatalk

Click on MY CREDITS
Title: Re: subscription sell 0.27 Credits
Post by: davidbautista on December 11, 2018, 12:30
Where do you see the withholding?

Enviado desde mi ALP-L29 mediante Tapatalk

Click on MY CREDITS
Where is it? I couldnt find it. I have my interface in Spanish. Anyone know how to change that thing to English? Thanks.

Enviado desde mi ALP-L29 mediante Tapatalk

Title: Re: subscription sell 0.27 Credits
Post by: LouisPhotos on December 11, 2018, 13:15
0.38 Credits is back.
Title: Re: subscription sell 0.27 Credits
Post by: Dumc on December 11, 2018, 13:41
Don't know about that, but I want my too much tax witheld moeney back.
Title: Re: subscription sell 0.27 Credits
Post by: AnS on December 11, 2018, 14:23
Same here, 30% withholding, starting from today - instead of the 0%. I hope it's just some glitch and gets fixed and the withheld money paid back.  :(
Title: Re: subscription sell 0.27 Credits
Post by: LouisPhotos on December 11, 2018, 14:31
3 photos sell  x 0.38 , this is fixed. But not receive The money i lost
Title: Re: subscription sell 0.27 Credits
Post by: dirkr on December 12, 2018, 05:52
Fotolia support has replied to my request.
There was a "temporary problem with withholding tax" (my translation from German...).
The incorrectly withheld amount has been booked back to my account.

Thanks FT/Adobe for the quick reaction!
Title: Re: subscription sell 0.27 Credits
Post by: fotorob on December 12, 2018, 06:17
More about this tax issue here (in German though):
https://www.alltageinesfotoproduzenten.de/2018/12/12/steuerproblem-bei-adobe-stock-behoben-wie-bekomme-ich-eine-erstattung/ (https://www.alltageinesfotoproduzenten.de/2018/12/12/steuerproblem-bei-adobe-stock-behoben-wie-bekomme-ich-eine-erstattung/)

Seems like you have to ask for a refund.
Title: Re: subscription sell 0.27 Credits
Post by: MatHayward on December 12, 2018, 19:34
Hi Everyone,

Yesterday a small number of contributors had taxes withheld that were either in excess of what should have been withheld or should not have been withheld at all. In most cases the total amount was less than a dollar. The issue was quickly identified and corrected and we now have a list of all accounts that were impacted. Sometime in the next week we will be adding credits into those accounts to compensate for the incorrect withholding. Thank you very much for your patience as we get the impacted accounts refunded and we apologize for any inconvenience this may have caused you.

This issue is not related to the email you received about your tax form. If you received the email, it is an indication your current tax form will be expiring by the end of the year. Please update it at your earliest convenience.

Kind regards,

Mat Hayward
Title: Re: subscription sell 0.27 Credits
Post by: AnS on December 22, 2018, 04:44
Sometime in the next week we will be adding credits into those accounts to compensate for the incorrect withholding.

Did any of you get the whithheld credits back? The week is nearly over, but I did not receive anything.
Title: Re: subscription sell 0.27 Credits
Post by: Stockmaan on December 22, 2018, 05:02
I received next day.
Title: Re: subscription sell 0.27 Credits
Post by: MatHayward on December 22, 2018, 10:44
Sometime in the next week we will be adding credits into those accounts to compensate for the incorrect withholding.

Did any of you get the whithheld credits back? The week is nearly over, but I did not receive anything.

Send me an email with your account number and I'll take a look. I'm out of the office until Jan 3 but will be checking email intermittently.

-Mat
Title: Re: subscription sell 0.27 Credits
Post by: Dog-maDe-sign on January 03, 2019, 07:49
Since 1 january 2019 my ernings have incorrect withholding. Why? And what i can do?
Title: Re: subscription sell 0.27 Credits
Post by: Fairplay on January 03, 2019, 11:25
Since 1 january 2019 my ernings have incorrect withholding. Why? And what i can do?

Check your tax form
Title: Re: subscription sell 0.27 Credits
Post by: Dog-maDe-sign on January 03, 2019, 20:21
Since 1 january 2019 my ernings have incorrect withholding. Why? And what i can do?

Check your tax form

Thank you!  :-[ :-[