Author Topic: Two soft rejections, resubmits and then a "non-compliant" rejection (Read 4072 times)

Noedelhap · « **on:** August 23, 2019, 09:45 »

I have submitted a series of 7 animations, each of the Earth on a backdrop of stars, which then zooms in on a specific continent.

The first 4 were accepted without problems, but the other 3 were soft rejected for 'keyword or title errors' (which were pretty much identical to the first four, except for the continent) with the option to edit and resubmit.
So a little confused, I started removing keywords that I considered 'less relevant', and resubmitted. Again, a soft rejection. Removed some more keywords, resubmitted, and then it was rejected for being 'non-compliant'.

I don't have a clue why. I can't find anything wrong with this title or these keywords:

Title: "Planet Earth, zooming in on the European continent."
Keywords:
earth, planet, globe, world, continent, Europe, European, rotating, rotation, spinning, turning, zoom, zooming, zoom in, centering, centered, universe, stars, outer space, space, galaxy, nature, environment, animated, animation, realistic, science, computer generated, earth from space
Category: Environment

Maybe someone could spot it for me? Or was it just a clueless inspector?

Amanda_K · « **Reply #1 on:** August 23, 2019, 11:35 »

I've only recently started uploading again to Adobe so I'm not 100% sure of their keyword policies so I'd be interested in the answer too. The only thing that I could see maybe possibly being an issue is zoom, zooming, zoom in? Maybe too many variations of the same word.

From what you describe they seem relevant hard without seeing the animation and having first-hand policy knowledge. Maybe Matt with come along and she some light, hope you get it sorted!

Noedelhap · « **Reply #3 on:** August 24, 2019, 17:24 »

Quote from: MatHayward on August 24, 2019, 13:44

Quote from: Noedelhap on August 23, 2019, 09:45
I have submitted a series of 7 animations, each of the Earth on a backdrop of stars, which then zooms in on a specific continent.

The first 4 were accepted without problems, but the other 3 were soft rejected for 'keyword or title errors' (which were pretty much identical to the first four, except for the continent) with the option to edit and resubmit.
So a little confused, I started removing keywords that I considered 'less relevant', and resubmitted. Again, a soft rejection. Removed some more keywords, resubmitted, and then it was rejected for being 'non-compliant'.

I don't have a clue why. I can't find anything wrong with this title or these keywords:

Title: "Planet Earth, zooming in on the European continent."
Keywords:
earth, planet, globe, world, continent, Europe, European, rotating, rotation, spinning, turning, zoom, zooming, zoom in, centering, centered, universe, stars, outer space, space, galaxy, nature, environment, animated, animation, realistic, science, computer generated, earth from space
Category: Environment

Maybe someone could spot it for me? Or was it just a clueless inspector?

What is the file number? I'll take a look for you.

-Mat

Thanks Mat,

the file numbers of the 3 rejected submissions are:
#284817359
#284813225
#284810093

Noedelhap · « **Reply #4 on:** August 31, 2019, 05:46 »

Quick update: the situation was handled swiftly by Adobe Support within 24 hours after submitting a ticket and the rejection had to do with crediting NASA for using elements of their maps. The files were accepted after all.