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Author Topic: Your account has been blocked?!  (Read 820 times)

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« on: October 20, 2020, 05:44 »
+1
Nice way to start the day... today in the morning i received an Email from AdobeStock telling me "Your account has been blocked"

The original Email is in german, so here is what google translate is translating:
Hello,
your Adobe Stock / Fotolia account has been blocked. They upload content in a way that is inappropriate and may even be perceived as "spamming".
As a rule, providers should limit themselves to an average of three meaningful versions of a picture motif (unless the complexity of the advertising picture message requires an exception). Excerpts, mirrored images and duplicate videos / photos in different versions (for example the same image / video in black / white, color and with different color filters) are not permitted. Submitting files with only minimal differences, such as small detail changes, barely visible changes of perspective should also be avoided. Our many years of experience have shown that this manageable number of motifs promotes the commercial success of these files in the best possible way.
Adobe cannot relieve its providers of creating a selection of images as part of the moderation process. Please do not send us every single file of a shoot / shoot. Create a concise file selection and submit it for the moderation process.
We would like to ask you to take this into account in the future and to refrain from multiple uploads of similar files and to remove duplicate files from your portfolio. Please confirm that you have read this message and that you are willing to comply with these rules in the future to: [email protected]. A brief statement that you have understood the reasons responsible for blocking your account and that you will follow the rules outlined in the future is sufficient to unblock your account.
Failure to comply with these rules can result in a new block or termination of the member account. However, this is not important to us and we hope for your understanding in order to consolidate a successful, constructive cooperation.
Best regards,
Adobe Contributor Relations
PLEASE DO NOT REPLY DIRECTLY TO THIS MAIL


I have uploaded about 20.000 images/500 videos in the last two years and didn't change anything in the way I am selecting images for uploading, so this is kind of suprising  :o
A warning before blocking would have been nice.

Of course I already sent the confirmation Email to AdobeStock, uploading less versions of a motif would lead to less work for me too, fine :-)
Lets see how long this would take now.

My account is completely blocked to that I cannot have a look, what images/videos where the reason for this "reaction of AS".
Would be great to know which images were the reason... the red mushrooms, the video clips out of my car or the femaile washing hands?!

Just wanted to let you know, maybe something changed in the way images are accepted or lead to blocked accounts - maybe we should be more careful :-)

Michael
« Last Edit: October 20, 2020, 06:00 by JustAnImage »


« Reply #1 on: October 20, 2020, 06:00 »
0
A friend also had this a few years ago at fotolia, which means you uploaded too many similar images and most of them are "bad" in AS's opinion. If you upload from the same series several times a day, you will be reported by a selector. 2 weekks until you receive a message, and they will tell you, you should delete a few similar images by yourself. Just the experience of Fotolia, no idea whether it is the same with Adobe.

Noedelhap

  • www.colincramm.com

« Reply #2 on: October 20, 2020, 06:39 »
0
It's hard to say if they were in the right with this without examples.
At least you get the chance to 'unblock' your account with a simple confirmation email.

« Reply #3 on: October 20, 2020, 06:56 »
0
It's hard to say if they were in the right with this without examples.
At least you get the chance to 'unblock' your account with a simple confirmation email.
Yes, that is a problem without examples - maybe I uploaded something which wasn't meant to be uploaded - as the account is blocked, I cannot have a look :-)
Would have been great to be warned before blocking the account, as nobody knows how long the re-activation will take... hours, days, weeks, ...?

« Reply #4 on: October 20, 2020, 09:34 »
+5
After only 4 hours I got a reply from AdobeStack (Mat) which unblocked my account and gave me some information about why the account was blocked.
(Which was obviously my fault, some videos which shouldn't have been uploaded to AdobeStock were uploaded by me... stupid I)

I am honestly very impressed by the speed of the work done by Adobe/Mat here!
Thumbs up for the speed and quality of work there :-)

Thanks!

« Reply #5 on: October 20, 2020, 09:36 »
+2
After only 4 hours I got a reply from AdobeStack (Mat) which unblocked my account and gave me some information about why the account was blocked.
(Which was obviously my fault, some videos which shouldn't have been uploaded to AdobeStock were uploaded by me... stupid I)

I am honestly very impressed by the speed of the work done by Adobe/Mat here!
Thumbs up for the speed and quality of work there :-)

Thanks!

You're welcome. Thank you for the full disclosure in this post.

-Mat

« Reply #6 on: October 20, 2020, 10:08 »
+1
Accounts dont usually get blocked for no good reason. It usually ends up being user error. Glad you got it worked out.


 

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