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Macro Stock / Midstock => General Macrostock => Topic started by: MarcvsTvllivs on September 22, 2016, 03:37

Title: Getty technical issues with report for August 2016
Post by: MarcvsTvllivs on September 22, 2016, 03:37
I logged in to contribute.getty.com on the 20th (when they usually do their report) and instead of the report got a message that they were having technical issues and that the report would be late. Now when I try to log in, it says "sorry, your account has been disabled". Is anybody else experiencing this?
Title: Re: Getty technical issues with report for August 2016
Post by: Astonished on September 22, 2016, 03:47
Yes, you have to use ESP now and if you can't access account management from there you have to contact esp stills help, they fixed it for me in a couple of hours.
Title: Re: Getty technical issues with report for August 2016
Post by: MarcvsTvllivs on September 22, 2016, 03:48
Yes, you have to use ESP now and if you can't access account management from there you have to contact esp stills help, they fixed it for me in a couple of hours.

Oh? I thought ESP was just for submitting content, not for reports. I will check there. Thank you!
Title: Re: Getty technical issues with report for August 2016
Post by: Astonished on September 22, 2016, 03:55
Yes, you have to use ESP now and if you can't access account management from there you have to contact esp stills help, they fixed it for me in a couple of hours.

Oh? I thought ESP was just for submitting content, not for reports. I will check there. Thank you!
You're welcome. There should be a button with account management in the upper right corner.
Title: Re: Getty technical issues with report for August 2016
Post by: op on September 22, 2016, 08:31
ESP is linked to my stills account but for footage I go here : https://upload.gettyimages.com/
Title: Re: Getty technical issues with report for August 2016
Post by: BaldricksTrousers on September 22, 2016, 08:40
Yes, you have to use ESP now
I knew that extra-sensory perception was the only way to find out what you had sold/earned via iStock these days, I didn't realise that those contributing to Getty actually got ESP support. I think we independents should demand it, too.
Title: Re: Getty technical issues with report for August 2016
Post by: gyllens on September 22, 2016, 08:57
It was working yesterday and we got our sales reports. It was on the whole a miserable August and reading the Getty forum some old and heavy members seem to jump ship?
Title: Re: Getty technical issues with report for August 2016
Post by: Astonished on September 22, 2016, 09:24
ESP is linked to my stills account but for footage I go here : https://upload.gettyimages.com/
I'm actually using ESP for both.


It was working yesterday and we got our sales reports. It was on the whole a miserable August and reading the Getty forum some old and heavy members seem to jump ship?
You mean Christian Lagereek? He has quite a reputation lol