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Getty technical issues with report for August 2016

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MarcvsTvllivs:
I logged in to contribute.getty.com on the 20th (when they usually do their report) and instead of the report got a message that they were having technical issues and that the report would be late. Now when I try to log in, it says "sorry, your account has been disabled". Is anybody else experiencing this?

Astonished:
Yes, you have to use ESP now and if you can't access account management from there you have to contact esp stills help, they fixed it for me in a couple of hours.

MarcvsTvllivs:

--- Quote from: Astonished on September 22, 2016, 03:47 ---Yes, you have to use ESP now and if you can't access account management from there you have to contact esp stills help, they fixed it for me in a couple of hours.

--- End quote ---

Oh? I thought ESP was just for submitting content, not for reports. I will check there. Thank you!

Astonished:

--- Quote from: MarcvsTvllivs on September 22, 2016, 03:48 ---
--- Quote from: Astonished on September 22, 2016, 03:47 ---Yes, you have to use ESP now and if you can't access account management from there you have to contact esp stills help, they fixed it for me in a couple of hours.

--- End quote ---

Oh? I thought ESP was just for submitting content, not for reports. I will check there. Thank you!

--- End quote ---
You're welcome. There should be a button with account management in the upper right corner.

op:
ESP is linked to my stills account but for footage I go here : https://upload.gettyimages.com/

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