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Author Topic: deposit photos always failing exams/won't grant access  (Read 2934 times)

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« on: January 29, 2018, 23:12 »
Question -

I know some people said DP is going down the tubes/doesn't really pay out any more - still, I'd like to make an account. Been trying for the last 6 months, and it's been a complete, utter waste of time. I don't believe I will ever purchase from them again.

Yet - no matter what "exam" files I pass (stuff I know sells, everything from drone, to motion graphics, etc) - I always get the message:
"File id: xxxxxxxx Reason: The image is not suitable for commercial use.

Trying to talk to their support, either chat online, by phone is 100% useless. It seems they cannot deviate at all from a very basic script. And from what I can tell, the support is outsourced to work at home people, who absolutely refuse to pass on any request for anything. You only have one channel, through them - and if it is not on the list of 3 questions they can answer, they absolutely refuse to help.

So then you get locked into this 15 day cycle (10 day to 'wait' to re-try the exam, then 5 days to get around to viewing it, only to reject it again).

So. Does anyone have any idea how to get in contact with someone there that actually makes decisions and cares?


« Reply #1 on: January 31, 2018, 03:00 »
I dont know anybody there. But again I would use to time, in the case you are not, to register with Alamy. They listen and help.


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