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Author Topic: 500px Prime - commercial licensing marketplace  (Read 39154 times)

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« Reply #200 on: September 14, 2014, 02:29 »
0
They should include an option for this, it's impossible to not be able to manage our own images, if I knew before I would have had second thoughts about it   >:(



« Reply #202 on: September 14, 2014, 16:15 »
+2
From Exclusive -> Non-Exclusive, this makes sense. We just prevented the checkbox for going the other way around since it didn't make sense based on our definition of Exclusivity and needed to have some communication with the contributor beforehand. I'll see if we can put some logic in the form to allow you to do this. Great suggestion.

The idea that an image is just available through 500px is absolutely fine, but there should be a way of doing it that doesn't look like Prime is kidnapping the picture for good, at this time the only way to opt out of exclusivity is disabling licensing.

« Reply #203 on: September 15, 2014, 07:29 »
0
Anybody else having problems with uploading images lately?

« Reply #204 on: September 15, 2014, 08:02 »
0
Anybody else having problems with uploading images lately?

email help@500px.com. We'll help with some troubleshooting and collect some data from you to find a solution.

« Reply #205 on: October 05, 2014, 05:47 »
0
any news on the exclusive/non exclusive management?

« Reply #206 on: October 06, 2014, 10:19 »
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any news on the exclusive/non exclusive management?

What do you  mean? Sorry, maybe I forget what the original issue was.

« Reply #207 on: October 06, 2014, 11:28 »
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I have had no response from 500px, going on 2 weeks now.  Nor from Alex.  Very hard to gain traction with 500prime. 

« Reply #208 on: October 06, 2014, 11:34 »
0
I have had no response from 500px, going on 2 weeks now.  Nor from Alex.  Very hard to gain traction with 500prime.

Make sure you're emailing help@500px.com and your email will be answered. i'll keep an eye open for your email today and get back to you ASAP.

« Reply #209 on: October 07, 2014, 03:44 »
0
I have had no response from 500px, going on 2 weeks now.  Nor from Alex.  Very hard to gain traction with 500prime.

It was about the missing option to go back to non exclusive, there is no way to do that.

« Reply #210 on: October 07, 2014, 07:38 »
0
I have had no response from 500px, going on 2 weeks now.  Nor from Alex.  Very hard to gain traction with 500prime.

It was about the missing option to go back to non exclusive, there is no way to do that.

Just email help@500px.com and we can do that for you. If it's specific photos, tell us which ones (include links to them). If it's all of them, just tell us that. Thanks!

« Reply #211 on: October 08, 2014, 14:24 »
0
Alex, I really don't understand why this is so difficult.  Why I can't get my issue addressed.  I loathe putting messages about not getting help from customer service here but nothing else seems to work.  And even this is not working. 

It has been well over 2 weeks now headed to 3 weeks.  I did email and I have been using the proper email address all along.

« Reply #212 on: October 08, 2014, 14:25 »
0
Alex, I really don't understand why this is so difficult.  Why I can't get my issue addressed.  I loathe putting messages about not getting help from customer service here but nothing else seems to work.  And even this is not working. 

It has been well over 2 weeks now headed to 3 weeks.  I did email and I have been using the proper email address all along.

Please PM me your email, so I can search for your messages. Sorry for the troubles Lyle.

« Reply #213 on: October 08, 2014, 15:11 »
0

Please PM me your email, so I can search for your messages. Sorry for the troubles Lyle.

Nevermind, I see your emails. We responded and asked you to send us links to the photos you had questions about 9 days ago, and haven't heard back from you since (except for another post a few days ago, asking why we haven't answered you). Can you send that info to help@500px.com so our content team can answer your questions? Thanks!


 

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