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Author Topic: Alamy sale balance  (Read 632 times)

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« on: May 11, 2021, 08:10 »
0
Hi ! I had a big sale 8th april that I can see on my alamy contributor dashboard. But the amount of the sale, don't appear on my Current Cleared Balance. I use to be patient but more than a month seems to me unusual. Anyone else ? I can't find how to contact alamy contributor help.


« Reply #1 on: May 11, 2021, 08:33 »
+4
More  than a month is completely normal on Alamy. It can actually even take several months till the balance is cleared.  :-\

Uncle Pete

  • Great Place by a Great Lake - My Home Port
« Reply #2 on: May 11, 2021, 11:10 »
0
More  than a month is completely normal on Alamy. It can actually even take several months till the balance is cleared.  :-\

Right. Less than a few months would be fast from my experience.  :)

Mrl

« Reply #3 on: May 13, 2021, 22:12 »
0
I think it take 45 days from your download date appear in your current cleared balance section

« Reply #4 on: May 14, 2021, 11:33 »
0
I wrote to Alamy support on April 12th about a sale from January 11th that hadn't cleared yet and from the boilerplate they sent in the acknowledgement email is this:

Quote
Seen your image being used but the sale is not listed yet?
 
Some customers report usages to us over a set period of time. If youve seen your images being used it can take up to 3 months to appear as a sale in your account. If you have a sale that remains unpaid beyond this timeframe please be aware that our credit control team will have a record of this and will be chasing the client for payment accordingly.

They said they were "still chasing" and hadn't forgotten about it. Possibly it was a coincidence but it cleared a day or two later.


 

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