MicrostockGroup
Microstock Photography Forum - General => General Stock Discussion => Topic started by: Julied83 on May 11, 2021, 08:10
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Hi ! I had a big sale 8th april that I can see on my alamy contributor dashboard. But the amount of the sale, don't appear on my Current Cleared Balance. I use to be patient but more than a month seems to me unusual. Anyone else ? I can't find how to contact alamy contributor help.
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More than a month is completely normal on Alamy. It can actually even take several months till the balance is cleared. :-\
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More than a month is completely normal on Alamy. It can actually even take several months till the balance is cleared. :-\
Right. Less than a few months would be fast from my experience. :)
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I think it take 45 days from your download date appear in your current cleared balance section
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I wrote to Alamy support on April 12th about a sale from January 11th that hadn't cleared yet and from the boilerplate they sent in the acknowledgement email is this:
Seen your image being used but the sale is not listed yet?
Some customers report usages to us over a set period of time. If you’ve seen your images being used it can take up to 3 months to appear as a sale in your account. If you have a sale that remains unpaid beyond this timeframe please be aware that our credit control team will have a record of this and will be chasing the client for payment accordingly.
They said they were "still chasing" and hadn't forgotten about it. Possibly it was a coincidence but it cleared a day or two later.