I've had one return and when I sent an e-mail inquiring about the reason I was told that they only issue a return if it was fraud (cc theft) when they get the complaint from the card owner. They told me that they never issue returns on good quality images just because someone changed their mind or didn't need it. They got back to me within 24 hours of my inquiry with a personal response too which was appreciated. Not a canned response like some sites.