Author Topic: Does anyone know how long it takes to get an answer from Shutterstock support? (Read 682 times)

melis82 · « **on:** January 02, 2024, 15:16 »

Does anyone know how long it takes to get an answer from Shutterstock support?

Uploading on my account has been suspended because of AI generated content on December 16th. I started deleting and I have deleted all AI generated content from my portfolio in two days, but by the 18th my account has also been blocked and my portfolio just disappeared.

Since then I sent a few emails to support, no answer yet.

Her Ugliness · « **Reply #1 on:** January 03, 2024, 03:11 »

Well, I am still waiting for a reply to a support ticket I sent them 4 years ago....

cascoly · « **Reply #2 on:** January 03, 2024, 14:34 »

Quote from: melis82 on January 02, 2024, 15:16

Does anyone know how long it takes to get an answer from Shutterstock support?

Uploading on my account has been suspended because of AI generated content on December 16th. I started deleting and I have deleted all AI generated content from my portfolio in two days, but by the 18th my account has also been blocked and my portfolio just disappeared.

Since then I sent a few emails to support, no answer yet.

've been getting a lot of rejections as 'ai generated' when they're photos - support answered within 1-2 days & gave me a case # and almost were accepted on re-submit

was that your situation or were you actually submittimng AI images?

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Author Topic: Does anyone know how long it takes to get an answer from Shutterstock support? (Read 682 times)

melis82

Her Ugliness

cascoly

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