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Author Topic: The problem with the refunds  (Read 1102 times)

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ultimagina

« on: July 09, 2014, 19:10 »
+2
I recently had  $120 refund from Alamy, $30 refund from Fotolia, plus several big refunds from Dreamstime.
Each time the refunds involved full res photos or HD footage.
This makes me wonder why all these agencies allow this to happen.
Most of the justifications related to rejected credit cards or customers changing their minds.
Somebody, somehow ended now with free full res photos and clips.
You might say, yeah, but legally they cannot use your material.
Right, but then why all agencies watermark everything and only display thumbnail size photos, if not to prevent fraud?
It looks to me that we are dealing with another scam, here.
These agencies should better check their customers payments before giving them access to full res materials. And have a much stricter return policy.

Am I right?



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Goofy

« Reply #1 on: July 09, 2014, 19:39 »
+2
the companies will tell you that all is well but to me it like selling someone a large pizza and after they eat it they tell me they didn't like it and want their money back...

« Reply #2 on: July 10, 2014, 00:32 »
0
In Alamy case some refunds make more money - client buys the same image for more $ few days/ weeks later. It doesn't mean loosing money every time. I never noticed the same with micros (you can't control it here).

ShadySue

« Reply #3 on: July 10, 2014, 05:17 »
0
In Alamy case some refunds make more money - client buys the same image for more $ few days/ weeks later. It doesn't mean loosing money every time. I never noticed the same with micros (you can't control it here).
I've had reuse sales with Alamy (RF), outright cancellations and 'refunds then rebought cheaper' (apparently because they bought image, then bought more images and negotiated a bulk discount), but never a higher sale after a refund.
I have had refunds on iStock because the client wanted a larger size - sometimes the rebuy of the larger size has shown a few days later, sometimes the same day.


 

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