Can anyone assist me, I got images on Getty submitted through EyeEm that refuses to pay or respond to our messages. I sent Getty a e mail and they responded that EyeEm needs to be taken down via EyeEm. EyeEm have not paid contributors since September 2022 and still receives royalties on our work. I explained that EyeEm gone rogue nor are they paying us.


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EyeEm/Talenthouse is not responding to e mails and they removing peoples comments on their social media platforms.

It is actually frustrating that they would tell you to contact the company when you just shared with them that the company is not paying artist. The very same company is not keeping to its own terms but Getty would refer you. I mean you basically facilitating this corruption and saying "oops its not me"

There�s so many comments online from people, even workers haven�t been paid.




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Absolutely as they playing the legal angle but this very company has exploited and not kept to their own terms of service. We need better protection from such fcukery.

I went to look at the terms of service agreement for EyeEm to see if there was a way to notify them of an account termination that you could then use to get Getty to respond to a DMCA notice (where you could argue that EyeEm's rights were at an end and thus Getty shouldn't be displaying the content any more, regardless of EyeEm dragging their feet).

That agreement is seriously awful (I left EyeEm a few years ago before they turned to the dark side):

https://assets-global.website-files.com/5a0ee6754d8d810001e02a24/63da1f2d872010fdf6765160_Terms%20of%20Service%20for%20Photographers.pdf

Section 15 deals with account closure - you notify [email protected] and then section 12 timetable and terms apply for how long they have to actually do anything. There's no snail mail address for notification.

Here's part of section 12 (bolding is mine):

"...To delete your Content from EyeEm Market and partner platforms, you must submit a deletion request by clicking on the "Remove from Market" or "Delete" button. If you wish to delete multiple Content from EyeEm Market at once, you can also contact [email protected] and provide us with the Content ID numbers that you wish to delete from EyeEm Market. Please indicate whether you would like to delete the respective Content from EyeEm Market only or completely from your user account. Complete deletion from EyeEm Market and distribution partner platforms may take up to 180 days from the date of your deletion request. You hereby acknowledge that the authorization to market and license your Content according to section 9.4 will remain valid until the Content is finally deleted from EyeEm Market and from all partner platforms within the time frame indicated above. All license agreements entered into before complete removal and the rights of use granted thereby remain unaffected by the request for deletion."

They have 6 months to continue to market and license your content even though you requested account closure. It isn't clear what their rights are if they don't get the content pulled from partners within 180 days - I'd argue their rights are terminated even if files are still shown, but  sleazes who don't pay probably would just keep on going!

They say you can make a request for paying a balance along with an account closure request. Given that they're not paying anyway, not sure what you have to lose by requesting account closure to at least start the clock.

They have 6 months to continue to market and license your content even though you requested account closure. It isn't clear what their rights are if they don't get the content pulled from partners within 180 days - I'd argue their rights are terminated even if files are still shown, but  sleazes who don't pay probably would just keep on going!

Probably because eyeem has a contract with Getty Images. 6 months to close an account is quite fast for Getty Images.

A lot of agencies have a time lock up after removal. Usually that is to give customers time to download files for current projects. I really wouldn't hold the 180 days rule against them.

But not paying artists and their own employees...that is a huge problem. Looks like talenthouse is closing down.

So I hope eyeem gets sold quickly to someone else.

Good wishes, hope for the best and positive thoughts. Remember GL stock? It was up for sale and no one wanted it. Up for auction and no bids at $5,000

I don't know for sure, but I suspect, if someone buys eyem, they will also be buying the debt. If Telenthouse/Eyem owes artists money, the new owner would have to pay the artists. That could be enough of a liability to discourage anyone from the purchase.

I totally get that and I would be willing to wait that time period but not getting any response from them nor money I owed tethers on thieving. They've received money but not giving artist what they do is straight up skanky.

Quote from: cobalt on February 11, 2023, 08:25

A lot of agencies have a time lock up after removal. Usually that is to give customers time to download files for current projects. I really wouldn't hold the 180 days rule against them.

But not paying artists and their own employees...that is a huge problem. Looks like talenthouse is closing down.

So I hope eyeem gets sold quickly to someone else.

Obviously what they are doing is wrong and deceitful. Which is why someone in the facebook group already involved his lawyer and as soon as he did we got our money.

Maybe if you involve a lawyer they will start to pay out again. He apparently also threatened to sue them for fraud.

If talenthouse is going bankrupt, the process can take years. And nobody knows if anyone will buy eyeem from them.

The real question is how long will Getty work with a partner that is not paying artists. Because at some point artists will start to contact customers directly to get paid, like you see in the article from the Guardian. And that will become really annoying for Getty.

Hi all, according to several news outlets, including the germain version of business insider, Eyeem has filed for bankruptcy.

/K.