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Author Topic: Google difficulties  (Read 5204 times)

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MK

« on: July 04, 2009, 12:37 »
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I have big problem. I decided to be exclusive on iStockphoto and I deleted my images from many other sites on December 2008. One stock agency was not able to delete my images from their partner sites at once so I had to wait 6 months. Now they wrote to me that my images were deleted. I checked it and I found out one strange thing. There i one partner site, it is not possible to find my images with keywords and image numbers there, but Google search can find them still. It is possible to click on this page, it looks actively. When I deleted my images from other stock agencies on December last year, sometimes Google showed link labels for some deleted images few days or weeks, but when I wanted to click and see this images, there where notification that they are not available. Link labels from this last stock agency are different, they look really actively - for example it is possible to add my image to shopping basket. I dont know what to do now. This stock agency did not want to deal with me, but Im not sure that this pages with my images are only Google cache. I downloaded the Google Cache Checker for Firefox and it shows me that most of this pages is not Google cache. But I dont know if Google Cache Checker can be acceptable evidence. Is there any possibility how to know for sure that my images were really deleted? I will be very thankful for any help.
I hope you understand my English.


« Reply #1 on: July 04, 2009, 13:37 »
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I think you should contact the sites (partnet and main seller) explaiining your situation.  It seems the images remain in their database, tagged somehow not to be part of the search results, but they should also not be found externally.

« Reply #2 on: July 04, 2009, 14:05 »
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This is a Google thing not the stocksite, Google have bots that scrape webpages and create a thumbnail view adding the thumbnail image and the pages metadata to the Google search engine, then when someone does a search it returns the thumbnail and data from Google and not from the stock website.

You say following the link will say that the image is no longer available, contact  Istock member services and explain about the google thumbnails and that the image is deleted from the stocksites database, and see what they reply.

They should be aware of this situation and will likely have a standard reply, I still have Google thumbnails and links against my name for web pages that were deleted two years ago, so it is quite a common thing.

David 

« Reply #3 on: July 04, 2009, 14:16 »
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Adeptris,

I believe you missed this part, not all links are not working:
Link labels from this last stock agency are different, they look really actively - for example it is possible to add my image to shopping basket.(...) I downloaded the Google Cache Checker for Firefox and it shows me that most of this pages is not Google cache.

« Reply #4 on: July 04, 2009, 14:46 »
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Adeptris,

I believe you missed this part, not all links are not working:
Link labels from this last stock agency are different, they look really actively - for example it is possible to add my image to shopping basket.(...) I downloaded the Google Cache Checker for Firefox and it shows me that most of this pages is not Google cache.

Ahhh!
Then it is best to contact the website that you uploaded to, and ask about the agreement or policy with the partner website, were they able to copy the full size image across at any point, if not this may not be such a big problem, if the feed to the partner just allowed a thumbnailand comp transfer then any request for the full sized image should be blocked.

David

MK

« Reply #5 on: July 04, 2009, 14:50 »
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Thank you for your answers. I wrote to both of them and I will wait for answers, I contacted iStockphoto support also.
Im not sure if it is Google or this stock agency problem.
May be this will help, I will try to put here some link labels of my images. This is Reflexstock, partner site of PantherMedia. I deleted my images on PantherMedia almost 7 months ago.
 http://www.reflexstock.com/image/14311067/Mint-tea.html [nofollow]
http://www.reflexstock.com/image/14389218/Dough-cookie-cutter-and-cookies.html [nofollow]
What do you think about this? Is it only Google cache? It is not possible to find this images with keywords or ID on Reflexstock, but it is difficult to believe that this page does not exist already.

« Reply #6 on: July 04, 2009, 15:50 »
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If you view > page source and you will see the line:
'src="http://www.googleadservices.com/pagead/conversion/1068778992/?value=1&label=pageview&script=0">'

It looks like a Google link to a saved lightbox or a search, and it is still returning the thumbnail from somewhere, but if you search the website by Image ID: 01300855 or 01115861 in the main search box it will not return the images, if you just do a search the files do not get returned.

In search area it says:
5. Image number: If you have an image number and wish to find the image you can type it in the main search box.

It looks like the file is removed from the database but there is a saved search or lightbox web page.

David
 
« Last Edit: July 04, 2009, 15:51 by Adeptris »

MK

« Reply #7 on: July 08, 2009, 23:49 »
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I know the answer finally. It isnt Google cache. My images were removed but the thumbnails and everything else is on the site so far. It is possible to registered from this pages, it is possible to put my images to shop basket and it is possible to purchase them. If you pay, you will receive empty file, because my images were deleted.

« Reply #8 on: July 09, 2009, 01:40 »
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I know the answer finally. It isnt Google cache. My images were removed but the thumbnails and everything else is on the site so far. It is possible to registered from this pages, it is possible to put my images to shop basket and it is possible to purchase them. If you pay, you will receive empty file, because my images were deleted.
You have done your bit and the 6 month deletion period has expired and all physical files should have been deleted from their server and all third parties, I wonder now if it is a breach of their T&C and could be classed as illegal use of your images?

An email to their member services with screenshots, pointing out that this in your opinion now illegal use of your images, ask them to remove the thumbnails within the next 7 days, would be the next step, they would be the ones to deal with the third party as you have no arrangement.

David  ;)

MK

« Reply #9 on: July 09, 2009, 02:37 »
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They have these screenshots already. They are preparing new removal list now. I hope it will settle finally.

MK

« Reply #10 on: July 16, 2009, 03:37 »
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It is crazy. Reflexstock is not able to delete these pages and thumbnails from their site.  They fail to find them. They are sending the same answer every time - "the image is not found" 

« Reply #11 on: July 18, 2009, 14:50 »
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I would advise to contact iStock once again they should help or at least advise   :)

as said you have done your bit, please keep us informed how you got on

« Reply #12 on: July 23, 2009, 11:03 »
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It is crazy. Reflexstock is not able to delete these pages and thumbnails from their site.  They fail to find them. They are sending the same answer every time - "the image is not found" 


MK, firstly, apologies for all the hassle caused!

newbielink:http://www.reflexstock.com [nonactive] receive updates from all our libraries on a regular basis, these updates are then implemented into our system and either adds or removes images, depending on the update.  Images are, however, never fully deleted from our system.  This is so that clients who have previously bought the image are able to access it from their previous orders!

As soon as the update came in from your old library we implemented the changes immediately.  From that day onwards your images were no longer accessible and did not show up in results when searched for by keyword or image number. So any customer searching on Reflex Stock could not in fact find your images to purchase them. 

This, however, did not stop people from being able to access your images by entering in the full URL directly or from searching on Google, which admittedly was an oversight on our behalf.

We have implemented a new process that automatically removes any purchasing options from images which have been pulled at the request of our libraries.

I hope this solves all your problems with getting exclusive rights on i stock and I would like to wish you all the best in the future.

Regards,

Jim.
newbielink:http://www.reflexstock.com [nonactive]



MK

« Reply #13 on: July 25, 2009, 12:56 »
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I became exclusive this week :-)  Reflexstock sent e-mail with explication directly to iStockphoto and they accepted it.

Jim (from Reflexstock) - thank you for your readiness and goodwill. Your e-mail to IS helped me very much with resolution of my problem. Im very happy that my difficulties will solve finally!


 

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