On the 16th of August at 6:28 am I received an e-mail that my payment email has been changed, although I did not make any changes, I was flying from Hanoi to London at that time. When I checked my account everything seemed back to normal, but when I checked my moneybookers account my July payment was missing.
I sent an email to shutterstock on the morning of 17th of August, they replied three days later, confirmed that the payment was redirected to a fake e-mail address, blocked my account, changed my password and said they would give me an answer on Monday regarding my payment. No email since then.
I have been a contributor for ten years, and shutterstock is my main source of income, never had any issues with payment before. Just wandering what's next. I read about many similar cases in forums about hacked accounts and missing payments and shutterstock seems to do nothing about it. It is just too easy to change the payment email. Maybe some security measures, like adding an ID or your passport photo when we change payment details would help.