Author Topic: Istock payment delay ?? (Read 2659 times)

voidframes · « **on:** October 26, 2021, 23:07 »

Did everyone get the Istock Royalties already?

cristianstorto · « **Reply #1 on:** October 26, 2021, 23:43 »

I've received my payment on October 21

SpaceStockFootage · « **Reply #2 on:** October 27, 2021, 01:12 »

Yeah got mine.

Firn · « **Reply #3 on:** October 27, 2021, 01:27 »

I got mine on October 21st already - I did not get any notification mail about it though, so maybe you want to check your PayPal account (or whatever you use to receive your money).

voidframes · « **Reply #4 on:** October 27, 2021, 01:40 »

I have been checking Paypal every day. I have raised the ticket today.

Justanotherphotographer · « **Reply #5 on:** October 27, 2021, 03:07 »

Also on the 21st

ShadySue · « **Reply #6 on:** October 27, 2021, 04:56 »

21st and got an email about it.

Check that you haven't got to redo your tax interview, if you're outwith the US but in a country which has a tax treaty. I had to redo mine last month.

voidframes · « **Reply #7 on:** November 01, 2021, 13:53 »

After a long wait, I got their reply.
Here is the mail from Getty

Looking at your account, that is what your PayPal email is set to pay to.

It looks like your account has been compromised.

I would recommend that you reset your online account password and establish a secondary password.

You will also need to update your PayPal email.

I would also suggest that you update your password for the email account that is associated to your Getty Images / iStock account.

Please let me know when you have completed this.

I will see if my manager will allow a one-time reimbursement of the payment.

Now I changed the details. even if it's compromised why there was no confirmation mail like the one I got after changing the mail. What is happening here? What should I do now?