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Author Topic: Conducting business Zoonar way (rudest support I've ever seen)  (Read 10840 times)

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Wim

« Reply #25 on: May 11, 2012, 03:28 »
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That's odd, I have always had really good customer support from Yay, basically the opposite to Zoonar. They were always on live chat when I needed them too.

Until you decide to leave them ;)
« Last Edit: May 11, 2012, 04:38 by Wim »


Microbius

« Reply #26 on: May 11, 2012, 03:37 »
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lol, yeah I've noticed that some of the agencies get a bit funny when you ask them for money too!

« Reply #27 on: May 11, 2012, 04:01 »
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I just don't bother leaving sites.  Had a few payouts from Zoonar without problems.  They haven't sold anything this year but I went over a year without selling with MostPhotos and they are doing better again now.  FeaturePics ground to a halt for a while but picked up again.  Sales are still very slow but it's possible to get a payout every now and then.  The only site I left was albumo.  A few sites have closed, like Lucky Oliver and Zymmetrical but they gave me my earnings, even though they were below the payout levels and I don't regret giving them a chance.  I might lose out one day but I have an overall positive experience with the low earning sites.

wut

« Reply #28 on: May 11, 2012, 04:12 »
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I already manually deleted all the photos (that means they're scheduled for deletion in just over 6 months). I OTOH, have nothing but bad experiences with sites outside the top 4. Sites are often not working properly or not working at all, their MR manager doesn't attach MRs and you get a whole batch rejected, support is lousy, they lie about how your photos are going to be reviewed within an hour, but than it takes 2-3 days and another 2 for them to get processed. At some sites it takes 10 days. Support and reviewers are usually below all standards and if they have the option to complain about a rejected photo, the process is so complicated that you give up way before you get there. But above all, sales are pathetic. Oh yes I forgot about 123RF, we've never witnessed such a ripoff and pathetic spins.

« Reply #29 on: April 05, 2016, 23:25 »
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I know, I am resurrecting old tread, but I am just curious what is your current opinion on Zoonar? Are they still relevant as low but steady earner? I see from the ranking on the right that they have the same score as Bigstock (if you hover above it). BS is doing relatively decent for me, so I am debating if I should join Zoonar as well. Did they improve their attitude towards contributors? Any additional bad experiences since 2012?

« Reply #30 on: April 05, 2016, 23:52 »
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Perfect example of why you shouldn't upload to every single agency out there.

Well said. This should be written in big letters on top of this forum  ::)

Edit: Replied to a old thread, ouch!

« Reply #31 on: April 06, 2016, 07:51 »
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i think this is a thing of the past. i had some questions and i was responded very quickly and politley.

« Reply #32 on: April 06, 2016, 10:14 »
+1
I know, I am resurrecting old tread, but I am just curious what is your current opinion on Zoonar? Are they still relevant as low but steady earner?

I wouldn't bother.  Year before last they were .3% of my income across agencies.  Over the past year that dropped to .1%.  I've had no need for support, but I supply content to make sales and they don't provide any.

« Reply #33 on: April 08, 2016, 19:07 »
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I don't think that they are rude, but their English sometimes is a little rudimentary.  I've learned to like it there. No sales yet but only time will tell.

« Reply #34 on: April 10, 2016, 20:18 »
+5
I don't think that they are rude, but their English sometimes is a little rudimentary.  I've learned to like it there. No sales yet but only time will tell.

No sales, lets celebrate how good they are like the rest of the loser sites paying nothing for your work. Or is it the higher percentage of nothing that's impressing you? Why do people borther with these places?

dpimborough

« Reply #35 on: April 11, 2016, 05:00 »
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I closed my account down, I just have to wait six months for the images to be deleted and to receive the small amount from the one and only sale I ever got there. ::)

« Reply #36 on: April 11, 2016, 06:04 »
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I don't think that they are rude, but their English sometimes is a little rudimentary.  I've learned to like it there. No sales yet but only time will tell.

No sales, lets celebrate how good they are like the rest of the loser sites paying nothing for your work. Or is it the higher percentage of nothing that's impressing you? Why do people borther with these places?
They were quite good for selling to sites that I hadn't uploaded my portfolio to.  I was getting a lot of sales and payouts before a site closed down.  Now I hope they can generate sales from their own site.  Not happening at the moment but I have been pleasantly surprised by other sites that had long periods of no sales like Mostphotos.

The reason to use these sites is that you can get paid a reasonable amount for the very little time and work involved.  Some sites aren't worth it but I would of lost a lot of money if I had followed the advice of people telling me to only use the top 10 sites.  Definitely not worth it for anyone that doesn't get regular payouts from the big sites, as they are unlikely to reach the payout threshold on the smaller sites.

« Reply #37 on: April 12, 2016, 08:08 »
+1
I don't think that they are rude, but their English sometimes is a little rudimentary.  I've learned to like it there. No sales yet but only time will tell.

No sales, lets celebrate how good they are like the rest of the loser sites paying nothing for your work. Or is it the higher percentage of nothing that's impressing you? Why do people borther with these places?

I support them because they have fair commission rates on a 50% basis. You can set the prices for your pictures, set your own picture shot etc. I can upload RM pictures. It seems like a very small company, I never communicated with more than one person there. They try to keep their costs down. It is not a times square company that tries to exploit you. I have not had sales there yet, but when a sales happens, it will be worth a few of my sales at SS or other exploitative sites.

Uploading is not too difficult and it only takes a minute to add a text in English and chose the correct license. It takes a fraction of my time.

« Reply #38 on: April 12, 2016, 09:46 »
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Actually the few times I have contacted them they have been very responsive

Chichikov

« Reply #39 on: April 12, 2016, 10:20 »
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Sometime they are very gentle, sometime they are very stubborn, but now I don't care too much, I upload and close my eyes

« Reply #40 on: April 12, 2016, 13:59 »
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Zoonar cut about 20 percent of money as they sent money to my Skrill account with no any notice! Anybody had the same problem?

« Reply #41 on: April 12, 2016, 18:22 »
0
Zoonar cut about 20 percent of money as they sent money to my Skrill account with no any notice! Anybody had the same problem?


Hi Joyt,
this is the international tax they have to deduct. You can find the information at your payment pdf.

You could save the money if there is a form for your country at this link:

Englisch:
http://www.bzst.de/EN/Steuern_International/Abzugsteuerentlastung/Freistellung_Erstattung/Formulare/formulare_node.html


« Reply #42 on: April 13, 2016, 00:09 »
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Thanks! But why they don't notice before sending the payment and cut tax without any warnings? Few months ago there was no tax deduction! :( >:(

« Reply #43 on: April 13, 2016, 05:04 »
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There was no time for informations. We received a letter from the german tax authority and had to react very fastly

« Reply #44 on: April 13, 2016, 06:48 »
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Say what? we get 20% off when we withdraw with Skrill? what about PayPal? is it the same?

« Reply #45 on: April 13, 2016, 10:34 »
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Here is the rude support again  ;D:

It don`t depends from your payment method. These tax is international to pay. Youll have the same at other agencies, but you can apply an application for exemption (like the W-8 BEN in the USA) from the german finance authority if there is a arrangement with your country.

http://www.bzst.de/EN/Steuern_International/Abzugsteuerentlastung/Freistellung_Erstattung/Formulare/formulare_node.html



 

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