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Microstock Photography Forum - General => General Stock Discussion => Topic started by: emjaysmith on August 11, 2014, 17:24

Title: Login blocked at Depositphotos
Post by: emjaysmith on August 11, 2014, 17:24
Has anyone experienced having their login blocked at Depositphotos without notice.
I am waiting for a response from their support but wondered if anyone had any prior experience or thoughts on why this might have happened.
To the best of my knowledge I haven't broken any of their rules or given them any other reason to block my account.
Title: Re: Login blocked at Depositphotos
Post by: jcpjr on August 11, 2014, 17:40
Yes, I have. I called their support and they said I have to email them a copy of my Passport or Drivers License to "[email protected]" to verify my identity.  Strange, when you call their 800 support number they don't answer, but after 10 minutes or so they call you back from a different number and tell you to send your ID to "Vicky". Just doesn't sound like a very secure way to ask for your identity.
Title: Re: Login blocked at Depositphotos
Post by: emjaysmith on August 12, 2014, 00:23
Thanks for the info.
Not sure I want to do that for no good reason. If I don't hear from their support without having to phone them it might just be the last nudge that I need to delete my portfolio there.
Title: Re: Login blocked at Depositphotos
Post by: stocked on August 12, 2014, 02:58
Yeah send them your IDs, passports, traveller checks and all your money they are a trustworthy company and you will get 3% from the sales of your passports-copies on the black market.....



How can anyone deal with this shady company in any way just blows my mind!
Title: Re: Login blocked at Depositphotos
Post by: ruxpriencdiam on August 12, 2014, 08:07
Yeah something strange going on?

Perhaps due to the Russian hackers?

Quote
This login was blocked. Please contact our support service to resolve this problem.
Title: Re: Login blocked at Depositphotos
Post by: ruxpriencdiam on August 12, 2014, 08:46
Just sent an email to their support and will now wait for an answer.
Title: Re: Login blocked at Depositphotos
Post by: emjaysmith on August 12, 2014, 12:24
Came home from work to find an email asking me to email a copy of my driving license to Vicky.
Guess I will have to do it or I can't access my account to do anything.
Title: Re: Login blocked at Depositphotos
Post by: Lizard on August 12, 2014, 12:30
Prepare raw format of a photo from your account for next mail...  ;)

I waited a looooooong time when i was standing in your shoes, hacker even got time to get a payment to his account and Im not selling good there :D
Title: Re: Login blocked at Depositphotos
Post by: ruxpriencdiam on August 12, 2014, 14:01
Quote
Your driving license uploaded to your profile already expired. Please send us a copy of your valid driving license and we will reactive your account.

Somethings strange?

My license expired 4 years ago and they are just now finding this out?

Sounds like hackers perhaps?
Title: Re: Login blocked at Depositphotos
Post by: emjaysmith on August 12, 2014, 15:02
My account is now unblocked within one hour of sending a (poor) scan of my driving license.