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Microstock Photography Forum - General => General Stock Discussion => Topic started by: Ronib on February 23, 2016, 11:09

Title: Microstockr app support doesn't answer
Post by: Ronib on February 23, 2016, 11:09

For two weeks i am trying to tell them about conection problems with videoblocks and motionelements (and now dreamstime)
But nobody at home.
In the past they got back to me in few hours.
Anybody else have this problem?


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Title: Re: Microstockr app support doesn't answer
Post by: stefanocarocci on February 24, 2016, 07:28

I have the same problem with dreamstime, i'm writing them just now....

Title: Re: Microstockr app support doesn't answer
Post by: Steveball on February 24, 2016, 08:09

Had a $40 sale on DT this morning (Microstockr) until I checked on the DT site, $0! Think I have a problem too.

Title: Re: Microstockr app support doesn't answer
Post by: Stockmaan on February 24, 2016, 08:15

Dreams on this app fall to zero here too.

Title: Re: Microstockr app support doesn't answer
Post by: beketoff on February 24, 2016, 08:29

I recommend you all subscribe to their Twitter account. They have posted yesterday literally: "Sorry if we've been slow with email replies lately, we're working overtime on finishing the Match All feature. Thx for your patience."

I also have some parsing issues with iStock, and they responded to me that they're aware of the problem and will address it and other bugs in upcoming new build, including the "Match all" feature". So be just a little bit more patient. Your income from microstocks won't disappear because of this temporary glitches ;)

Title: Re: Microstockr app support doesn't answer
Post by: Ronib on February 24, 2016, 10:20

This was their answer:
Hi

We are going to fix the videoblocks problem after we launch the new Pro version

Thank you


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Title: Re: Microstockr app support doesn't answer
Post by: Microstockr on March 15, 2016, 10:52

Hey guys

We are sorry about the answering delay we just launched the Match All feature for the desktop app, so we can respond now much quicker, also we know there is a problem with Dreamstime on iOS version, we already submitted an update few days ago to Apple Store and it should be available as soon as Apple approves it.
For any issues do not hesitate to contact us on support email, also you can follow us on twitter https://twitter.com/Microstockr (https://twitter.com/Microstockr) or on facebook https://www.facebook.com/Microstockr (https://www.facebook.com/Microstockr)

Thank you for your patience
Best regards
Paul