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Microstock Photography Forum - General => General Stock Discussion => Topic started by: salaaaah on March 17, 2017, 08:39

Title: Papal freeze my account
Post by: salaaaah on March 17, 2017, 08:39
And is asking for id verification. Ever happened to anyone


died from overdrawn
Title: Re: Papal freeze my account
Post by: SpaceStockFootage on March 17, 2017, 08:46
Probably happened to a lot of people. Hopefully they'll active your account once you send over the deets. Keep us posted.
Title: Re: Papal freeze my account
Post by: salaaaah on March 17, 2017, 08:50
What would they so with my id to begin with!!!


died from overdrawn
Title: Re: Papal freeze my account
Post by: Pauws99 on March 17, 2017, 10:48
And is asking for id verification. Ever happened to anyone


died from overdrawn
Are you certain that its genuiely PP theres a lot of scam emails about this
Title: Re: Papal freeze my account
Post by: TSLphoto on March 17, 2017, 11:13
And is asking for id verification. Ever happened to anyone


died from overdrawn
Are you certain that its genuiely PP theres a lot of scam emails about this

This, I get at least one paypal scam email a week saying my account is being frozen if I don't provide details and login through "their link". Never follow any email links, go directly to the paypal login site and see if you have any problem.
Title: Re: Papal freeze my account
Post by: TG1112 on March 17, 2017, 11:35
My guess it's regarding the anti money laundering directive in EU and world wide regulations.
Title: Re: Papal freeze my account
Post by: Justanotherphotographer on March 17, 2017, 11:46
You need ID to verify your account and I think they ask for more stuff at certain thresholds. There are laws in place to prevent money laundering and the like.

As long as you aren't a criminal or a tax dodger you should be fine. Just make sure you do it through their site not through an email link.
Title: Re: Papal freeze my account
Post by: GLStock on March 17, 2017, 11:51
I would recommend picking up the phone and giving them a call.  Their support team is fantastic and will assist you through the process, as well as answer any questions you may have.  A lot better than wondering why they're doing what they're doing! You can simply ask.
Title: Re: Papal freeze my account
Post by: Pauws99 on March 17, 2017, 15:41
And is asking for id verification. Ever happened to anyone


died from overdrawn
Are you certain that its genuiely PP theres a lot of scam emails about this

This, I get at least one paypal scam email a week saying my account is being frozen if I don't provide details and login through "their link". Never follow any email links, go directly to the paypal login site and see if you have any problem.
I get a lot too mostly filtered out as Spam.....some of them look quite plausible. In the UK we also get some claiming to be from Tax Authorities about a refund...another quite believable one. You have to be very careful.
Title: Re: Papal freeze my account
Post by: SpaceStockFootage on March 18, 2017, 04:20
I just expand the header to see the full email address. If it says @PayPal.com then it's uaually all good. If it says [email protected] then I get slightly suspicious.
Title: Re: Papal freeze my account
Post by: Pauws99 on March 18, 2017, 04:22
I just expand the header to see the full email address. If it says @PayPal.com then it's uaually all good. If it says [email protected] then I get slightly suspicious.
Not always though the more sophisticated hackers can get round this...the rule is never open links go direct to the paypal site
Title: Re: Papal freeze my account
Post by: ccbcc on March 18, 2017, 04:28
Spoofing an email address is very easy, so don't put any trust in that.
Title: Re: Papal freeze my account
Post by: Justanotherphotographer on March 18, 2017, 05:38
Yes it is a flaw in how email works. It's like a return address on am envelope, the sender can easily write whatever they like.
Title: Re: Papal freeze my account
Post by: SpaceStockFootage on March 18, 2017, 06:14
True, but if you expand the header or whether the term is... you should see the sender and the email address. Changing the sender content is easy (so you could change it to [email protected]), anyone can do that when setting up their email.... but I wouldn't know how to change the actual email address though. I'm sure it's possible, but I'm guessing it's a bit harder, as I've never had a dodgy email from someone with an email address that looked genuine. Maybe @paypal-sales.org but never @paypal.com
Title: Re: Papal freeze my account
Post by: increasingdifficulty on March 18, 2017, 06:52
This is how you deal with this:

1. Never click on a link from an e-mail.
2. Log into your account as usual and see if the information from the e-mail is also presented there.
3. Act accordingly or not at all.
Title: Re: Papal freeze my account
Post by: dpimborough on March 18, 2017, 07:44
He's not the Pope he's a very naughty boy :D
Title: Re: Papal freeze my account
Post by: increasingdifficulty on March 18, 2017, 08:23
...and regarding the ID verification. Yes, it's very normal and required above a certain threshold. Just make sure the request comes from the right source.
Title: Re: Papal freeze my account
Post by: Ides on March 19, 2017, 07:39
I would recommend picking up the phone and giving them a call.  Their support team is fantastic and will assist you through the process, as well as answer any questions you may have.  A lot better than wondering why they're doing what they're doing! You can simply ask.

For the GraphicLeftovers

I have contacted you several times, asking to close my account and pay what I have to receive in my account. I sent several emails and I was never answered. For this reason I am here, in a post that has nothing to do with the subject. The images are mine, the money I have in my account is mine, I have my rights and I want to be respected in my decisions. I am sending an email for the third time, requesting the payment and deactivation of my account. Thanks!
Title: Re: Papal freeze my account
Post by: Microstockphoto on March 19, 2017, 14:32
GL dont reply to emails, nothing new. previous owners had much better customer service
Title: Re: Papal freeze my account
Post by: encrenciel on March 20, 2017, 00:23
Does anyone here use paypal business account or the individual one? If any, how do you find the business account? Is it worth it? What about the fees? Thank You
Title: Re: Papal freeze my account
Post by: Justanotherphotographer on March 20, 2017, 00:44
I was forced into the business account by PayPal.  After a certain point they make you upgrade. Are the fees different? I thought for the purposes of receiving microstock income fees were the same.
Title: Re: Papal freeze my account
Post by: Ides on March 20, 2017, 13:03
I would recommend picking up the phone and giving them a call.  Their support team is fantastic and will assist you through the process, as well as answer any questions you may have.  A lot better than wondering why they're doing what they're doing! You can simply ask.

For the GraphicLeftovers

I have contacted you several times, asking to close my account and pay what I have to receive in my account. I sent several emails and I was never answered. For this reason I am here, in a post that has nothing to do with the subject. The images are mine, the money I have in my account is mine, I have my rights and I want to be respected in my decisions. I am sending an email for the third time, requesting the payment and deactivation of my account. Thanks!

The Graphic Leftovers replied my email today.
I got paid and my account was closed.
Thank you!  ;D
Title: Re: Papal freeze my account
Post by: k_t_g on March 20, 2017, 15:49
Been get lots of phishing emails relate to this as well.
I don't answer or click on any emails from so called PayPal. Go to PP directly and do changes.  Also next time make sure you make a phone confirmation so that next time you don't get in an account situation.
Also never send info via e mail instructions, cause you just don't know!