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Author Topic: Microstockr app support doesn't answer  (Read 1891 times)

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« on: February 23, 2016, 11:09 »
For two weeks i am trying to tell them about conection problems with videoblocks and motionelements (and now dreamstime)
But nobody at home.
In the past they got back to me in few hours.
Anybody else have this problem?

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« Reply #1 on: February 24, 2016, 07:28 »
I have the same problem with dreamstime, i'm writing them just now....

« Reply #2 on: February 24, 2016, 08:09 »
Had a $40 sale on DT this morning (Microstockr) until I checked on the DT site, $0! Think I have a problem too.

« Reply #3 on: February 24, 2016, 08:15 »
Dreams on this app fall to zero here too.

« Reply #4 on: February 24, 2016, 08:29 »
I recommend you all subscribe to their Twitter account. They have posted yesterday literally: "Sorry if we've been slow with email replies lately, we're working overtime on finishing the Match All feature. Thx for your patience."

I also have some parsing issues with iStock, and they responded to me that they're aware of the problem and will address it and other bugs in upcoming new build, including the "Match all" feature". So be just a little bit more patient. Your income from microstocks won't disappear because of this temporary glitches ;)

« Reply #5 on: February 24, 2016, 10:20 »
This was their answer:

We are going to fix the videoblocks problem after we launch the new Pro version

Thank you

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« Reply #6 on: March 15, 2016, 10:52 »
Hey guys

We are sorry about the answering delay we just launched the Match All feature for the desktop app, so we can respond now much quicker, also we know there is a problem with Dreamstime on iOS version, we already submitted an update few days ago to Apple Store and it should be available as soon as Apple approves it.
For any issues do not hesitate to contact us on support email, also you can follow us on twitter https://twitter.com/Microstockr or on facebook https://www.facebook.com/Microstockr

Thank you for your patience
Best regards



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