Author Topic: Shutterstock email error Shutterstock account information changed (Read 1143 times)

angelacat · « **on:** October 23, 2024, 07:20 »

Hi

SS has sent an email asking you to change your payment methods today.

Contacted SS - it has been sent in error

Perry · « **Reply #1 on:** October 23, 2024, 07:43 »

I got the email too. It amazes me how incompetent they are, they aren't even able to stop their emails since I got mine about 8 hours later than your post.

Mantis · « **Reply #2 on:** October 23, 2024, 08:03 »

Mine said to cash out your money

Hi Shutterstock Artist,

You have earnings in your account! If this amount is not claimed ASAP, your unclaimed earnings are at risk of being transferred to the appropriate US tax authorities in the state of the home address we have on file.

Take a moment to log in and collect the money you have earned! Here are some possible reasons why you have not received them:

Missing tax form:To receive payments, all contributors must have an approved tax form on file. If you have not submitted one, or your old one has expired, simply go to the Tax Center and follow the simple instructions to submit a new form. It’s easy to submit a W-9 electronic tax form, and these forms are reviewed and approved almost instantly!

Payout settings: Ensure you have a valid electronic payment account linked in your settings . We issue payments via PayPal, Skrill, and Payoneer.

Minimum payment threshold: Ensure that your minimum payout limit is not higher than your unpaid earnings amount.

Once again, please take action on this ASAP.

Once you have all the required information and settings in place, just sit back and relax - your payment will be issued in the next payout cycle by the 15th of the month.

Contact our support team if you have any questions; we’ll gladly assist you!

luminous · « **Reply #3 on:** October 23, 2024, 08:13 »

Today I received this. I am afraid to click these links; it looks like a scam. What do you think? When I checked Shutterstock or Bigstock directly, no information about this appeared.

Hi Shutterstock Artist,

You have earnings in your account! If this amount is not claimed ASAP, your unclaimed earnings are at risk of being transferred to the appropriate US tax authorities in the state of the home address we have on file.

Here are the steps you need to take:

Complete a Tax form: To receive payments, all contributors must have an approved tax form on file. If you don’t have one on file already, read how to submit a new tax form in a few easy steps here.

Request a payment: On the main page under 'Commissions' in your account, you will see the 'Payment Preferences' area. Select (or edit) the payment email address for electronic payments to be sent to an existing verified PayPal or MoneyBookers/Skrill account by clicking on the button next to your choice. Then, simply click the 'Request Commissions' button and your request will be sent to us.

Once again, please take action on this ASAP.

Contact our support team if you have any questions; we’ll gladly assist you!

Thank you,
The Bigstock team

Mantis · « **Reply #4 on:** October 23, 2024, 08:18 »

Quote from: luminous on October 23, 2024, 08:13

Today I received this. I am afraid to click these links; it looks like a scam. What do you think? When I checked Shutterstock or Bigstock directly, no information about this appeared.

Hi Shutterstock Artist,

You have earnings in your account! If this amount is not claimed ASAP, your unclaimed earnings are at risk of being transferred to the appropriate US tax authorities in the state of the home address we have on file.

Here are the steps you need to take:

Complete a Tax form: To receive payments, all contributors must have an approved tax form on file. If you don’t have one on file already, read how to submit a new tax form in a few easy steps here.

Request a payment: On the main page under 'Commissions' in your account, you will see the 'Payment Preferences' area. Select (or edit) the payment email address for electronic payments to be sent to an existing verified PayPal or MoneyBookers/Skrill account by clicking on the button next to your choice. Then, simply click the 'Request Commissions' button and your request will be sent to us.

Once again, please take action on this ASAP.

Contact our support team if you have any questions; we’ll gladly assist you!

Thank you,
The Bigstock team

Same here. I did not click the links. This has to be in error.

Uncle Pete · « **Reply #5 on:** October 27, 2024, 11:04 »

Quote from: Mantis on October 23, 2024, 08:18

Quote from: luminous on October 23, 2024, 08:13
Today I received this. I am afraid to click these links; it looks like a scam. What do you think? When I checked Shutterstock or Bigstock directly, no information about this appeared.

Hi Shutterstock Artist,

You have earnings in your account! If this amount is not claimed ASAP, your unclaimed earnings are at risk of being transferred to the appropriate US tax authorities in the state of the home address we have on file.

Here are the steps you need to take:

Complete a Tax form: To receive payments, all contributors must have an approved tax form on file. If you don’t have one on file already, read how to submit a new tax form in a few easy steps here.

Request a payment: On the main page under 'Commissions' in your account, you will see the 'Payment Preferences' area. Select (or edit) the payment email address for electronic payments to be sent to an existing verified PayPal or MoneyBookers/Skrill account by clicking on the button next to your choice. Then, simply click the 'Request Commissions' button and your request will be sent to us.

Once again, please take action on this ASAP.

Contact our support team if you have any questions; we’ll gladly assist you!

Thank you,
The Bigstock team

Same here. I did not click the links. This has to be in error.

~~NOT AN ERROR it's a scam, not from SS~~

Yup it's an error, poorly worded, false information and a mistake from SS.

Quote from: Perry on October 23, 2024, 07:43

I got the email too. It amazes me how incompetent they are, they aren't even able to stop their emails since I got mine about 8 hours later than your post.

Quote from: luminous on October 23, 2024, 08:13

Today I received this. I am afraid to click these links; it looks like a scam. What do you think? When I checked Shutterstock or Bigstock directly, no information about this appeared.

Hi Shutterstock Artist,

Thank you,
The Bigstock team

They are on a roll.

zeljkok · « **Reply #6 on:** October 27, 2024, 14:19 »

Quote from: Uncle Pete on October 27, 2024, 11:04

NOT AN ERROR it's a scam, not from SS

I don't think so. I clicked on "Contact Us" link that redirected correctly to SS dashboard ("submit.shutterstock.com") and sent inquiry; got legit response from SS Contributor Care Team in 72 hrs saying that everything with my account is in order & my next payout will be issued in Nov.

This is some BigStock mixup or internal code bug.