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Microstock Photography Forum - General => General Stock Discussion => Topic started by: anc on December 03, 2012, 20:45

Title: Shutterstock skipped payment - what to do?
Post by: anc on December 03, 2012, 20:45

Shutterstock missed my payment for October 2012 - which I expected to arrive on November 6th. I have checked my account and it was not received before this date or up until now. In fact I just got the November payment.

I wrote shutterstock support 3 times with not even a reply.

Any ideas what to do?

Title: Re: Shutterstock skipped payment - what to do?
Post by: tab62 on December 03, 2012, 21:25

pray that they don't miss my payment  :o

answer- contact them of course

Title: Re: Shutterstock skipped payment - what to do?
Post by: klsbear on December 03, 2012, 22:47

What e-mail address did you write to?  I believe that contributors need to send inquires to [email protected]
I think [email protected] is for buyers only so contributor inquires are ignored.

Title: Re: Shutterstock skipped payment - what to do?
Post by: tab62 on December 03, 2012, 23:03

try to be more resourceful-


http://submit.shutterstock.com/contact.mhtml (http://submit.shutterstock.com/contact.mhtml)

Title: Re: Shutterstock skipped payment - what to do?
Post by: JPSDK on December 04, 2012, 01:34

First write to them
Then phone them
then write in their forum

Title: Re: Shutterstock skipped payment - what to do?
Post by: RacePhoto on December 04, 2012, 01:39

Quote from: JPSDK on December 04, 2012, 01:34

First write to them
Then phone them
then write in their forum

Actually first might be, make sure there's a payment scheduled? Did they send a notice email, as they do before sending payment?

After that, yes write, phone, make it public.

Title: Re: Shutterstock skipped payment - what to do?
Post by: anthonycorreia on December 04, 2012, 14:24

Quote from: anc on December 03, 2012, 20:45

Shutterstock missed my payment for October 2012 - which I expected to arrive on November 6th. I have checked my account and it was not received before this date or up until now. In fact I just got the November payment.

I wrote shutterstock support 3 times with not even a reply.

Any ideas what to do?

Dear anc:

Please contact me directly and I will be able to assist you.

Sincerely,
Anthony Correia
Director, Content Operations
Shutterstock | Bigstock
Email: [email protected]

Title: Re: Shutterstock skipped payment - what to do?
Post by: StockCube on December 04, 2012, 17:42

I know this is basic, but you should check what you have your payment threshold set to and make sure you made it last month.  ie if you have it set at $75 and only made $74 then the money will be carried forward to the next months payment.  It will show up in your balance on your earnings sheet though (ie if you have earned $50 since then your balance at the bottom of the page will be shown as $124)

Title: Re: Shutterstock skipped payment - what to do?
Post by: cathyslife on December 04, 2012, 18:50

Quote from: StockCube on December 04, 2012, 17:42

I know this is basic, but you should check what you have your payment threshold set to and make sure you made it last month.  ie if you have it set at $75 and only made $74 then the money will be carried forward to the next months payment.  It will show up in your balance on your earnings sheet though (ie if you have earned $50 since then your balance at the bottom of the page will be shown as $124)

Yep, this is what I was going to suggest. When I first started at SS, this used to freak me out too. I suspect the OP didnt reach payout.