Author Topic: "Unsupported file" error for video exported from Sony software (Read 185 times)

dragonblade · « **on:** June 19, 2025, 02:54 »

So I exported a video from Sony Movie Studio and uploaded it to SS. I was also planning to upload the same file to AS and P5 but I got an "unsupported file" error on SS. And this has me puzzled. It's an mp4 video and has a frame rate of 25fps. According to VLC, it has the h264 codec and it's also an MPEG-4 video. And apparently, both SS and AS accept MPEG-4 videos. The codec information in VLC also mentions AVC (part 10) and avc1. I thought that surely, a video with those specs would be acceptable but I don't know much about AVC. Would anyone have any ideas on why I'm get an "unsupported file" error for this video file on SS?

stoker2014 · « **Reply #1 on:** June 19, 2025, 03:34 »

I may have ideas, I have a lot of such ideas. But I have a question for you, are you one of those who put pluses under offensive posts addressed to me from a Russian troll nicknamed zeljkok?

Pacesetter · « **Reply #2 on:** June 19, 2025, 03:38 »

Quote from: stoker2014 on June 19, 2025, 03:34

I may have ideas, I have a lot of such ideas. But I have a question for you, are you one of those who put pluses under offensive posts addressed to me from a Russian troll nicknamed zeljkok?

Nobody has to answer you with this irrelevant pathetic question.

stoker2014 · « **Reply #3 on:** June 19, 2025, 03:48 »

Quote from: Pacesetter on June 19, 2025, 03:38

Quote from: stoker2014 on June 19, 2025, 03:34
I may have ideas, I have a lot of such ideas. But I have a question for you, are you one of those who put pluses under offensive posts addressed to me from a Russian troll nicknamed zeljkok?

Nobody has to answer you with this irrelevant pathetic question.

+100
Yes, all this looks extremely cowardly and mean on the part of those people. But you should understand that I am also not obliged to answer questions that I may know the answers to. Given the huge number of enemies, I am not sure that my altruism on the forum is appropriate.

dragonblade · « **Reply #4 on:** June 19, 2025, 04:42 »

Quote from: stoker2014 on June 19, 2025, 03:34

I may have ideas, I have a lot of such ideas. But I have a question for you, are you one of those who put pluses under offensive posts addressed to me from a Russian troll nicknamed zeljkok?

I have absolutely no idea what you're talking about.

I hope that I can get a proper answer to my query from someone.

Uncle Pete · « **Reply #5 on:** **Yesterday** at 12:56 »

Quote from: dragonblade on June 19, 2025, 02:54

So I exported a video from Sony Movie Studio and uploaded it to SS. I was also planning to upload the same file to AS and P5 but I got an "unsupported file" error on SS. And this has me puzzled. It's an mp4 video and has a frame rate of 25fps. According to VLC, it has the h264 codec and it's also an MPEG-4 video. And apparently, both SS and AS accept MPEG-4 videos. The codec information in VLC also mentions AVC (part 10) and avc1. I thought that surely, a video with those specs would be acceptable but I don't know much about AVC. Would anyone have any ideas on why I'm get an "unsupported file" error for this video file on SS?

Maybe someone will see the original question, instead of the way the thread went off topic and no one is answering what you needed help with. Sorry I don't know Sony software or why this would happen.

Good Luck!

stoker2014 · « **Reply #6 on:** **Yesterday** at 14:53 »

Quote from: Uncle Pete on Yesterday at 12:56

Quote from: dragonblade on June 19, 2025, 02:54
So I exported a video from Sony Movie Studio and uploaded it to SS. I was also planning to upload the same file to AS and P5 but I got an "unsupported file" error on SS. And this has me puzzled. It's an mp4 video and has a frame rate of 25fps. According to VLC, it has the h264 codec and it's also an MPEG-4 video. And apparently, both SS and AS accept MPEG-4 videos. The codec information in VLC also mentions AVC (part 10) and avc1. I thought that surely, a video with those specs would be acceptable but I don't know much about AVC. Would anyone have any ideas on why I'm get an "unsupported file" error for this video file on SS?

Maybe someone will see the original question, instead of the way the thread went off topic and no one is answering what you needed help with. Sorry I don't know Sony software or why this would happen.

Good Luck!

I'll answer his question sometime.
In the meantime, let Zero Talent answer, he's the one who supports trolling on the forum.

Pacesetter · « **Reply #7 on:** **Yesterday** at 21:06 »

Quote from: dragonblade on June 19, 2025, 02:54

So I exported a video from Sony Movie Studio and uploaded it to SS. I was also planning to upload the same file to AS and P5 but I got an "unsupported file" error on SS. And this has me puzzled. It's an mp4 video and has a frame rate of 25fps. According to VLC, it has the h264 codec and it's also an MPEG-4 video. And apparently, both SS and AS accept MPEG-4 videos. The codec information in VLC also mentions AVC (part 10) and avc1. I thought that surely, a video with those specs would be acceptable but I don't know much about AVC. Would anyone have any ideas on why I'm get an "unsupported file" error for this video file on SS?

Curious what is the resolution of the video and what file extension does it have for its file name?

Orchidpoet · « **Reply #8 on:** **Yesterday** at 22:34 »

I wonder if it has something to do with your fps.

Maybe you can try to export your clips at 23.98 fps (NTFC) and see if they are accepted.

dragonblade · « **Reply #9 on:** **Yesterday** at 23:08 »

Quote from: Pacesetter on Yesterday at 21:06

Quote from: dragonblade on June 19, 2025, 02:54
So I exported a video from Sony Movie Studio and uploaded it to SS. I was also planning to upload the same file to AS and P5 but I got an "unsupported file" error on SS. And this has me puzzled. It's an mp4 video and has a frame rate of 25fps. According to VLC, it has the h264 codec and it's also an MPEG-4 video. And apparently, both SS and AS accept MPEG-4 videos. The codec information in VLC also mentions AVC (part 10) and avc1. I thought that surely, a video with those specs would be acceptable but I don't know much about AVC. Would anyone have any ideas on why I'm get an "unsupported file" error for this video file on SS?

Curious what is the resolution of the video and what file extension does it have for its file name?

Resolution is 1920 x 1080. And the file extension is .mp4. I just did some googling and apparently, AVC is just another name for h264. But I don't know what AVC part 10 and AVC1 specifically mean.

dragonblade · « **Reply #10 on:** **Yesterday** at 23:14 »

Quote from: Orchidpoet on Yesterday at 22:34

I wonder if it has something to do with your fps.

25fps is accepted by all agencies that take video. 25fps is also the most common frame rate world wide. More countries use 25fps than 23.98 fps. When I first started stock video years ago, I shot all my footage at 25fps and never had any issues from the agencies related to frame rate. Of course I didn't expect to have any issues because it's such a common frame rate. The most common frame rates are 24 fps, 25 fps and 23.98 fps.

dragonblade · « **Reply #11 on:** **Yesterday** at 23:18 »

I suppose I could try uploading the same clip to AS and P5 and see what happens.

stoker2014 · « **Reply #12 on:** **Today** at 03:27 »

Quote from: dragonblade on June 19, 2025, 02:54

So I exported a video from Sony Movie Studio and uploaded it to SS. I was also planning to upload the same file to AS and P5 but I got an "unsupported file" error on SS. And this has me puzzled. It's an mp4 video and has a frame rate of 25fps. According to VLC, it has the h264 codec and it's also an MPEG-4 video. And apparently, both SS and AS accept MPEG-4 videos. The codec information in VLC also mentions AVC (part 10) and avc1. I thought that surely, a video with those specs would be acceptable but I don't know much about AVC. Would anyone have any ideas on why I'm get an "unsupported file" error for this video file on SS?

See the video characteristics in this program: MediaInfo.
Copy them here.
Do you have problems with only one file? Did all similar files go through to SS?
Trim your file a little in your program, make a new rendering and upload your file to SS under a different name. Report the result.

dragonblade · « **Reply #13 on:** **Today** at 05:55 »

I did manage to obtain a fair amount of info from VLC which I posted above.

This is the only file exported from Sony Movie Studio. Other video files that were exported from Shotcut go through without any problem.

I do prefer using the Sony software for trimming though as it's more refined and precise. Shotcut is more clunky and sometimes not accurate when it comes to trimming.

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Author Topic: "Unsupported file" error for video exported from Sony software (Read 185 times)

dragonblade

stoker2014

Pacesetter

stoker2014

dragonblade

Uncle Pete

stoker2014

Pacesetter

Orchidpoet

dragonblade

dragonblade

dragonblade

stoker2014

dragonblade

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